poltronesofà - Bromborough Reviews 

1,805
TrustScore 4.5 out of 5

4.6

Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really great experience buying our new sofas. Welcomed into the shop by the staff also it's the best smelling shop in the world 😂! Aaron was absolutely brilliant from the start very knowledgeable exp... See more

Rated 4 out of 5 stars

The sofa was in our living room 6 days after ordering which was fabulous. However there was a few difficulties scheduling delivery which changed from what we were told in store and then we had to go b... See more

Company replied

Rated 5 out of 5 stars

Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse. We found a sofa on sale that suited us perfectly and it took just a few minut... See more

Rated 5 out of 5 stars

Very friendly delivery guys apologised for running late. unpacked suite and set up in lounge and removed all packaging with them So impressed how well suite was packaged and protected for transit. N... See more


Company details

  1. Furniture Store

About poltronesofà - Bromborough

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,805)

17,433 reviews in the last 12 months

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Rated 5 out of 5 stars

Mike

Mike, the main member of staff who helped us at the Bromborough store, was absolutely excellent, as were all the other members of staff. Friendly, professional, warm & funny. Can't speak highly enough of them.

April 30, 2026
Rated 5 out of 5 stars

Each time we went into the shop.3…

Each time we went into the shop.3 times, staff i were welcoming, friendly and knowledgeable. They took time to discuss what we wanted and offered suggestions without bring pushy.

Wish you sold those little round side tables.

April 20, 2026
Rated 5 out of 5 stars

After using SCS for our last sofa…

After using SCS for our last sofa choice over 18 years ago, we decided to go into the re-branded Bromborough store to try out one we'd seen online. The store is immaculate, calm and very well stocked. We were met by a gentlemen called 'Michael' who as well as being extremely knowledgeable, was well spoken and answered any questions we had, allowing us to walk around the store and try out various ideas. Right at the end we decided on a great choice of sofa, deciding on the fabric and colour of the display one. We then talked through the orientation etc, getting a quote which was within budget. Booked an appointment for the following evening, again with Michael, which is great for continuity. and our new settees will be with us in 14 weeks, plenty of time to get the room decorated and the new carpet in ready!

April 20, 2026
Rated 4 out of 5 stars

A very helpful sales Pearson

A very helpful sales Pearson in the croft centre..a few days later we called in for a swatch of the fabric and colour we had chosen for are new furniture .as we where going to buy carpet ...Very disappointed that you don't supply swatches to customers who's left a deposit plus Diana Elson

April 17, 2026
Rated 5 out of 5 stars

Excellent staff, very patient and knowledgeable

Hello, our experience was brilliant. Suzanne was so good, very patient (because we were a bloody nightmare for her, so indecisive). We got there in the end with Suzanne's help. You have a great team, very friendly and definitely know their stuff. Not had our delivery yet but im sure it will be fine and on time I hope. Would buy here again. Thank you

April 17, 2026
Rated 5 out of 5 stars

Furniture Delivery by SCS

All Furniture delivered with care by Steve & Michael. Very efficient, helpful & courteous. SCS kept us informed prior to delivery and the times given were adhered to. Well done SCS Team, especially Susanne at SCS Bromborough.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

WOULD NEVER USE AGAIN

If I could give a zero review I would. I have been left without any updates on my parents furniture being delivered. Requested call backs from the store after being on hold several times for over an hour, never received any call back from the store, number also changed since we placed the order, no one informed us. Emails with order details were promised and never arrived.
Constant delays with the delivery, still not had furniture that was ordered in October. Absolutely no customer service from the store at all. I have been left to chase SCS all over the country to try and locate this furniture for my elderly parents. Absolutely diabolical, would never use again

January 30, 2026
Unprompted review
poltronesofà - Bromborough logo

Reply from poltronesofà - Bromborough

Good Afternoon Eve,

Thank you for taking the time to leave us your review, I hope you are well.

I am sorry to see that you are waiting on an update for your parents order and apologise that you have needed to chase this up with us.

Please send us over a screenshot of your review, along with the order number or address and postcode so that we can locate the details and take a look.

Kind regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Awesome

The delivery team was awesome!! They left everything as it was, no waste left, they work fast, they were polite and even went beyond and help me move the old sofa!!

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Bought an electric recliner settee and…

Bought an electric recliner settee and chair. After 6 weeks the material became very bobbly. Eventually got in touch, they said they would arrange an technician to get in touch, never did. Phoned up again, they said it's normal with the material. We weren't told this before spending £2000. Never ever go to SCS, they just don't care. Aftercare is horrendous.

January 13, 2026
Unprompted review
poltronesofà - Bromborough logo

Reply from poltronesofà - Bromborough

Good Morning Paul,

Thank you for taking the time to leave us your review, I hope you are well.

I am sorry that you raised concerns with the fabric for your furniture.
As your order details are not included I am unable to view the order details or advise further however this can be a natural characteristic of some options.
I can appreciate that this may be disappointing if it is not the outcome that you had expected.

Kind regards
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

AMAZING

AMAZING. The men who delivered my sofas were so lovely. Very professional and courteous to me. So helpful. Communication was great. They took away all the packaging aswell. Just brilliant.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, terrible after care service ,dont through your money away .look at scs complaints page on face book you will see all people not happy same as us.all my complaints on here aswell

October 26, 2025
Unprompted review
poltronesofà - Bromborough logo

Reply from poltronesofà - Bromborough

Good Morning Sharon,

Thank you for your review.

I am very sorry that you have been disappointed in the service received and again apologise that the outcome is not what you may have hoped for.

Many thanks
ScS Social Media Team

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