Really great experience buying our new sofas. Welcomed into the shop by the staff also it's the best smelling shop in the world 😂! Aaron was absolutely brilliant from the start very knowledgeable exp... See more
Location
Switch locationUnit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB
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The sofa was in our living room 6 days after ordering which was fabulous. However there was a few difficulties scheduling delivery which changed from what we were told in store and then we had to go b... See more
Company replied
Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse. We found a sofa on sale that suited us perfectly and it took just a few minut... See more
Very friendly delivery guys apologised for running late. unpacked suite and set up in lounge and removed all packaging with them So impressed how well suite was packaged and protected for transit. N... See more
Company details
About poltronesofà - Bromborough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom
- 0191 731 3300
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Quick,helpful and thorough
Quick,helpful and thorough. Explained everything easily and answered my questions
Mike
Mike, the main member of staff who helped us at the Bromborough store, was absolutely excellent, as were all the other members of staff. Friendly, professional, warm & funny. Can't speak highly enough of them.
Each time we went into the shop.3…
Each time we went into the shop.3 times, staff i were welcoming, friendly and knowledgeable. They took time to discuss what we wanted and offered suggestions without bring pushy.
Wish you sold those little round side tables.
After using SCS for our last sofa…
After using SCS for our last sofa choice over 18 years ago, we decided to go into the re-branded Bromborough store to try out one we'd seen online. The store is immaculate, calm and very well stocked. We were met by a gentlemen called 'Michael' who as well as being extremely knowledgeable, was well spoken and answered any questions we had, allowing us to walk around the store and try out various ideas. Right at the end we decided on a great choice of sofa, deciding on the fabric and colour of the display one. We then talked through the orientation etc, getting a quote which was within budget. Booked an appointment for the following evening, again with Michael, which is great for continuity. and our new settees will be with us in 14 weeks, plenty of time to get the room decorated and the new carpet in ready!
Staff very friendly
Staff very friendly . But I'm a bit confused on delivery on TV it says delivery free on my receipt it says delivery £129 ?
From show room sale person To Delivery…
From show room sale person To Delivery staff Every thing went smoothly and as promised So am very happy with every aspect of your service Thank You .And special Thank You to your showroom staff And your delivery drives
We were treated good no pressure but…
We were treated good no pressure but pointing out things that helped us a great deal and looking forward to getting are furniture
A very helpful sales Pearson
A very helpful sales Pearson in the croft centre..a few days later we called in for a swatch of the fabric and colour we had chosen for are new furniture .as we where going to buy carpet ...Very disappointed that you don't supply swatches to customers who's left a deposit plus Diana Elson
Excellent staff, very patient and knowledgeable
Hello, our experience was brilliant. Suzanne was so good, very patient (because we were a bloody nightmare for her, so indecisive). We got there in the end with Suzanne's help. You have a great team, very friendly and definitely know their stuff. Not had our delivery yet but im sure it will be fine and on time I hope. Would buy here again. Thank you
The manager Katie was very good at…
The manager Katie was very good at selling your sofas to me I bought my leather sofa and rise & tip chair from SCS. I had enjoyed them until in October my toilet leaked andge furniture was effected by the water.
The young lady was very helpful very…
The young lady was very helpful very patient and polite showing me all the suites I was looking for can’t wait for my suite to be ready thank you so very much.
Absolutely amazing
Absolutely amazing
Arun was fantastic absolutely wonderful couldn’t rate highly enough10/10
Furniture Delivery by SCS
All Furniture delivered with care by Steve & Michael. Very efficient, helpful & courteous. SCS kept us informed prior to delivery and the times given were adhered to. Well done SCS Team, especially Susanne at SCS Bromborough.
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WOULD NEVER USE AGAIN
If I could give a zero review I would. I have been left without any updates on my parents furniture being delivered. Requested call backs from the store after being on hold several times for over an hour, never received any call back from the store, number also changed since we placed the order, no one informed us. Emails with order details were promised and never arrived.
Constant delays with the delivery, still not had furniture that was ordered in October. Absolutely no customer service from the store at all. I have been left to chase SCS all over the country to try and locate this furniture for my elderly parents. Absolutely diabolical, would never use again

Reply from poltronesofà - Bromborough
Awesome
The delivery team was awesome!! They left everything as it was, no waste left, they work fast, they were polite and even went beyond and help me move the old sofa!!
Bought an electric recliner settee and…
Bought an electric recliner settee and chair. After 6 weeks the material became very bobbly. Eventually got in touch, they said they would arrange an technician to get in touch, never did. Phoned up again, they said it's normal with the material. We weren't told this before spending £2000. Never ever go to SCS, they just don't care. Aftercare is horrendous.

Reply from poltronesofà - Bromborough
AMAZING
AMAZING. The men who delivered my sofas were so lovely. Very professional and courteous to me. So helpful. Communication was great. They took away all the packaging aswell. Just brilliant.
Delivery of 2-place sofa
Speed of delivery with care not to damage third party property
Delivery on time
Delivery on time. Delivery guys cheery and careful. Kept up to date on aspects of Delivery schedule.
Do not use this company
Do not use this company, terrible after care service ,dont through your money away .look at scs complaints page on face book you will see all people not happy same as us.all my complaints on here aswell

Reply from poltronesofà - Bromborough
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