The sale and delivery were great, the sofa and chair beautiful, however there were 2 marks on the footplate of the sofa when it was brought in. The delivery men said the marks had been there for some time. They took photos of the marks and said SCS would get back to me, which I am sure they will, but spending £2000 on sofa and chair I expect it to arrive unmarked

Every single email contact for customers is inactive with this terrible company, phone calls go unanswered even after their non existent customer service department send you contact numbers???
This platform is the only communication currently so here goes:
This is my Formal rejection of goods-not acceptable on delivery, customer rights act 2015
Dear scs, i am writing to formally notify you that the sofa delivered to me was not as shown in show room 2inch gap between cushions and the back sofa out of line.not like that in showroom ive been and taken photos of this.the driver took photos at time of delivery as i was not happy with it.This confirms that the goods were not up to standard at this point .Using the customer rights act 2015 goods must be of satisfactory quality fit for purpose and as shown instore.The sofa clearly fails to meet these requirements accordingly.i am exercising my short term rights to reject under section 22 of the consumers rights act 2015. I am therefore entitled to full refund of all amounts paid, and for goods to be collected at your cost without delay. Please arrange the following FULL REFUND TO MY ORIGINAL PAYMENT METHOD.. COLLECTION OF SOFA, AT NO COST TO ME,
WRITTEN COMFORMATION OF THE REFUND AND COLLECTION DATE WITHIN 14 DAYS.
For clarity, i am not accepting a repair,replacment or inspection as i am legally entitled to reject the goods due to imperfection on delivery.the photos took by your delivery driver serve as your own evidence that sofa was not of satisfactory quality at time of delivery. If i dont recieve confirmation within 14 days i will have no choice but to escalate the matter through my card issuer under section 75. Alternative dispute resolutions and a small claims court for the refund and any other costs. I trust this will not be necessary and look forward to your prompt resolution. Yours sincerly Mrs Sharon Taylor, 30 hillside drive,
ellesmere port ch66 1jl
order number...S0110-1000295030

We were kept informed every step of the way regarding delivery time.
The 2 delivery men were very organised and worked quickly to assemble our furniture and removed the boxes and rubbish

I was upsold the insurance and gliders with the couch. They aren't cheap. Asked on signing if the gliders were installed as was abit busy and not in the room at the time and got told was all done, find later when moving then around they were not there (damage to my floor on moving) Signed and asked for the fabric care kit, got in van and tried to leave said i wasn't on list, had to push to get it. Couches are good quality atleast but i don't appreciate being lied to and robbed of something I've payed for.
Update. received glides in post. Enough for all with a couple of spare stick ons also. Don't trust the third party delivery drivers.

Shocking customer service. Would never consider purchasing an SCS product again - would not recommend.

Absolutely superb service. Delivered the sofa bed with great communication, taking of the property and assembled the sofa with great care.

Sofa was delivered in the wrong colour! My dad ordered a 2 seater sofa and a single chair about 4 months ago. It got delivered today after a long wait.

My dad's phone was being repaired at the phone shop and so he couldn't check it was the correct one from the photo he took. When he got his phone back he checked the photo and realised it was not the correct colour. He has returned to the store and Emma fully admitted liability and said she had ordered the sofas in the wrong colour and she was fully responsible. He asked for an exchange and was told as he had signed for it they won't exchange it and they also won't offer a refund! He called the head office and they told him that the store has to deal with it themselves.

So you order the wrong sofa and now you won't exchange it?! Absolutely disgraceful! Under the consumer rights act we have the right to request a refund within 30 days! You have made the error and so you are legally responsible for fixing YOUR MISTAKE! All we want is an exchange for the correct colour, is that too much to ask?!

If this is not rectified this will have to go to the financial ombudsman and small claims court and I will be forced to let the world know how my dad has been treated and tell people not to buy from here! It's disgusting!

Brilliant and well informed step by step. With emails and texts letting me know where my delivery was, which included a map. The two delivery staff made assembling my two recliner sofas quick and efficiently and made sure I tested them and was satisfied before they left. Highly recommended.

KNO-1111-
Our delivery arrived on time as pre-agreed. We were kept fully informed by text of the process and timings.
We received a phone call one hour before delivery as agreed.
The men delivering were very efficient, courteous and respectful.
They took great care in transporting our furniture Installing and assembling.
Took time to show us how it assembles and the electrics. Also went through the care kit and how the furniture should be cleaned if needed , they were indeed excellent.

Suzanne, Dylan and Emma at SCS Bromborough have been fantastic from start to finish. We ordered our sofa and then needed to change it within the 2-day period — they couldn’t have been more helpful. The store is clean, not cramped, and smells fresh. It really shows how lovely the staff are — My daughter is usually shy with new people, but she took to Suzanne instantly, which says a lot. Lovely team, super friendly and answered every question we had. Highly recommend!

Delighted with the couches, John and Michael were very professional in delivery and assembling the couches couldn’t have wished for anything more.

Sofa delivery arrived at time expected. Was initially given a 5hr window the day before but then received a message in the morning with an accurate 1hr slot.
Driver then messaged when 30 mins away.
Polite and efficient staff. Can’t fault. Thanks ScS

Great service. product is perfect and very high quality.
Both delivery men were great and friendly and all rubbish taken away, first class no tassle service.
also text and e mail messages were great to update where delivery was.

Buying from them feels like an elaborate scam all in all.
We were advised when buying our sofa from Dylan that the sofa we wanted would absolutely fit through standard doors and get into our house as Emma who worked in the store and lived in the same new build home estate as us said it would also definitely fit. Great what we like to hear.
He then advised it’s best to take a finance option which we did on his advise.
It the came to delivery day 1 … at half 6 on the previous day we were told the sofa would now be coming 5 days later. Forcing us to lose a days annual leave from work. After we had broken down and disposed of our previous sofa. 5 days later, delivery day 2, SCS arrive and immediately so the sofa will not fit through the doors and it’s a known problem which is why they are discontinuing the model. They advised we should have been told to measure our doors 3 times prior to delivery which no one told us to. But they have heard this from other customers as well.

We are then on hold for 4 hours waiting to speak to someone in customer services to find out our options to be told to go to the store.

We then speak to a young lady in the store so was extremely rude and it was a lot bigger than a standard door size ( our doors are A LOT bigger than in a standard house so I am not sure why SCS are even selling something that can’t get into a house?) and said we have to pay a further £200 to some independent company who will redeliver the sofa having broken it down in a further minimum 3 days time. Could be shorter, could be longer she didn’t know or seem to care.
We asked about cancelling and was told it was not an option and it was either pay the money or lose the sofa but have to continue paying the finance.

So it seems SCS knew there were issues with this sofa, failed to tell us, locked us into a contract we can’t get out of and are now being forced to find a further £200 to actually get a sofa.

Everyone we spoke to other tha the delivery drivers were rude, unprofessional and unhelpful.

Delivery team kept us updated on expected delivery times and arrived promptly. A friendly polite team who delivered with care and took all the packaging away with them. Thanks

Amazing matt and Steven. . Thank you so much.. lovely friendly fellas first class delivery. . Even unpacked couch and chairs positioned where wanted and removed packaging. . Total credit to their company.

Just ordered a new couch with the sale two called Dylan. What a lovely guy. Very informative and approachable. Made the process very easy. Highly recommend Dylan and scs.
Thanks

Failed the follow stated delivery slots. 7 til 12 , 0930 to 0945, 1130 to 1230 then after 9 calls to head office and local store got call back promising investigation and new time slot as of 1630 not delivered and failed call back .

Delivery men came they have destroyed my flooring destroyed my bannisters my walls ceilings and my new sofa they then left half of sofa and took the other half away I’ve no sofa no money and a badly damaged home

We had a delivery attempt where the sofa did not fit through the door. Delivery drivers had no intention of helping in this situation. Had to hire a company to collect the sofa costing 200 only to find the sofa had been torn. A 3rd attempt at delivery and the company i had paid for had broken sofa down to get into my house. After lady who sold it to me assured me this will fit. It was delivered with the tear and we then waited 4 weeks for that to be repaired. And to top it all.off the sofa is not the correct colour I ordered. Total headache and horrendous customer service. Very hard to get a hold of anyone. Everything takes weeks.