Nice staff very helpful when ordering and when arranging delivery . And to steve and lee who delivered and set up our furniture

Finally delivered after we messed SCS about due to delays in decorating they were very understanding. Very pleased with quality.
Marvin and Mark delivered the suite and were very polite and courteous. 😀

The sofa & chair are lovely, i yried using the usb port 2 days after delivery, I have been emailing scs customer support for weeks now, the one usb port does not work on the sofa.
I have not had a reply, I have tried phoning but the call wait time is 242 minutes, I have also tried to fill in the online form & send a picture at least 6 times but it will not send.
To say I'm very disappointed is an under statement.
No after care what so ever.

Steve and Mark delivered our 2 x 3 seater setees, access into the lounge is really tight and the boys got through without any problems. Assembly was really quick and no mess left. Brilliant customer service. 👏

Awful company. I ordered 2 x expensive sofas from the Cannock Store. I was given a delivery date of 15th November. No show on that date, after a week I rang the customer service number, they were about as helpful as toothache. There is no other way of contacting this company so after another week passed I tried the customer service yet again in Sunderland to no avail. After 4 weeks now overdue (December) and having a living room with no sofas to sit on, I drove (the 50 minute drive from Derby) to the Cannock Store and managed to grab a manager and explained the issue. The manager gave me an email address so at least I now had a direct contact. Anyway, to cut a long story short the sofas eventually turned up on 23rd December (almost 6 weeks late). However, the delivery personnel just gave up on the 3 seater sofa in trying to get it into my living room just stating it was 10cm longer than the doorway (I’m thinking most 3 seater sofas are probably longer than a standard doorway. Anyway, they stated they couldn’t get it into my living room and just said, I’ll have to get a glazier to take the window out and they duly left. SCS delivered me a much larger leather sofa in the same room 14 years previously with no issues. So basically it cost me another £146 to get the window removed, then myself (62) and my wife (70) had to handball the sofa through the open window. I was offered £300 compensation in November for the late delivery, yet I still had to chase it up in January as received nothing. You’re a disgrace SCS. I expect a response on this matter, don’t disappoint whatever you do!

We were kept fully informed of delivery times and date. Then approximately an hour before the turned up we had a call saying they'd be there within the hour. Delivery of our sofa bed was seamless. Friendly chaps, quick and very professional.

We were left to browse without being harassed by sales staff. When we were ready to ask some questions there was a member of the team ready to answer them.
We spoke to Mark at the Cannock branch who was really helpful and answered all our questions.

Fantastic experience at SCS Cannock today purchasing our new sofa! Nigel was very helpful from start to finish, showing us all the different elements of the sofas we liked, helping with fabric choices etc! A very positive experience.

The sales lady at SCS Cannock. I think her name was Denise. She was so kind snd helpful. She didn't rush us at all. She didn't push a sale onto us. The choice of styles and fabrics were excellent. We were very pleased with our choice.

Bought a corner sofa and footstool from this company and paid cash. The foot stool was delivered with the feet smashed off it. The delivery man wouldn’t take it back so I had to accept it. It took countless emails and telephone calls to try to get someone to listen to me. It was 3 months before anyone would acknowledge me. I would call customer services and be told there was a 68 minute wait, I’d press call back but nobody would return my calls. I decided to fit new feet on the stool, as i needed to use the stool and when I finally got a reply from SCS, I told them I wanted reimbursement for the new feet I had bought. Not one apology came my way for ignoring my request for help for 3 months. They told me they wouldn’t give me anything as I’d removed the old feet and repaired it myself. I TRIED FOR 3 months trying to get their help! All I wanted was the £25 for the feet I had to replace. Absolutely disgusting behaviour from a large retailer!!! I have been fighting to get the £25 back out of principle. The furniture was delivered on 17th November and it is now 14th feb and I’m still waiting for the £25 I paid for the feet. They agreed to reimburse me when I said I will visit the shop every Saturday to tell buyers what this company does to its customers. But sadly a month later I’m still waiting. I will never purchase anything at all from this terrible company again. It has been the worst experience I have ever had to endure. SHAME ON YOU SCS!!!

They sent us the wrong sofa! They delivered our two sofas the sales person didn't palace that these sofas are so big that they do not go through a standard doorway so the delivery drivers dumped them both on our drive, they did offer to take them back but we would have to pay hundreds of pounds. We happily leave them on our driveway until we can get somebody to take our living room window out at our cost. Once in the living room we realised they had sent the wrong sofa, we ordered a Chais which opened up as storage but this one didn't.
We are now waiting months for the new one to be delivered and we are going to have to have the front window taken out again to swap them over

Also, something to be aware of, they send you a email link to review them but this review goes through a secondary company who will reject it if it is not positive hence why I have gone direct to trust pilot

Absolutely love our new sofa! From the experience of purchasing the sofa to having the sofa delivered by the amazing delivery people. They really went above and beyond to get the sofa in the house.

Having reviewed many different suppliers of sofas we came back to SCS as the large selection of fabrics and colour available made it feel like we had the choose we needed. Also you allowing our dog in store made the experience magical

From sale to delivery the service was excellent.
Sofa quality is excellent and complaints our room beautifully

My sofa was exactly a week early so I was really pleased
The 2 delivery guys were really good took great care and even listened to my instructions !
On the whole a very pleasant experience from walking into the store to having it delivered would definitely use again

Relaxed, welcoming store with no pushy sales.
Found our new sofa and ordered with friendly staff.
Coffee is good too.😊

A very friendly helpful team,could not fault them.11 out of 10.

Very happy with purchase of our Luzano 2 seater power unit & lounger unit. We visited the Cannock showroom 3 times before making our choice. The staff were pleasant and we felt no pressure in choosing. Delivery communication was excellent and Kieran & Mark polite and efficient. Thank you SCS

Store (Cannock Orbital): Very clean and well presented. Staff took time to show you around and discuss options and preferences, as well as providing a tape measure for checking sizing against our rooms. Went away and came back at a later time - second visit learned a couple of things that would have been useful to know first time round (which ironically would’ve meant we’d have placed the order that day), though that would be the only snag. Customer service rep did put different materials through on the orders, so double check when you get order confirmation! In our example, they’d selected the correct colour number, but seemed to have pressed the wrong material. Waiting time approx two months for delivery.

Delivery: Received messages when approaching delivery date, then estimated delivery window the night before, which was then narrowed to a one-hour window the morning of delivery. There is also a tracking feature in the text. Received a call approaching delivery time to confirm arrival within the next hour. Upon arrival, both delivery drivers (Kingsley and Ehis), were very friendly and professional throughout. They delivered and assembled the sofa and were smiling throughout. Very happy with their delivery service.

Very good experience in the shop assistant who was very patient and knowledgeable right through to delivery, when Kingsley and Ellis delivered they had a few obstacles getting the large sofa in but they were very patient, put it in place and set it all up for me
They were very courteous and patient
Very happy