A welcoming ambiance in the store very pleasant and helpful staff who didn’t hassle you but were there to answer any questions.

As soon as we walked through the door we were greeted by Raj..the showroom was stunning so clean well organised and smelt divine.
Raj asked us if we needed any help..we told him our requirements the service was fantastic. The great knowledge he had of his products. Nothing was too much trouble but he gave us space not pushy ..a fantastic cup of coffee was had.. we obviously purchased what we wanted and we were delighted.
Getting home we needed a little more info ..I emailed him and the answer was back straight away.
I have no doubt we will be using the store again plus we have definitely recommend scs to our friends.
Well done

In store staff were brilliant, very helpful, not pushy but after sales is appalling. Trying to book a delivery or speak to the team is terrible experience. Over 24 hours to get back on a recall telephone and over 1 hour waiting on the phone.

Ree was brilliant & helped us get exactly what we wanted. She had plenty of time for us and took her time measuring and showing us around to make sure that we were happy.

I was allowed to wonder without the usual hard sell, and when ready made my choice and had great customer service

The service was really good, friendly and extremely helpful, talking me through all the options available.
I was not pressurised into buying, but after answering the questions I had, I was left to look around and make my decision in my own time.
I really like the fact that all the colour options were available for whatever style I chose. The manager even went and found me a cushion, in the colour I thought I wanted, so that I could see what it would look like when made up.

This company is the worst company in uk they said we will deliver on Saturday after 12 weeks they sent Tex to say delivery on 29/3/25 1 hours jlater they said it will not be delivered please phone this number but no one answered so I tried phone customer service and the answer machine said press button 1 and we call you back 3 day later I got the call back just apologise saying not in delivery department but the store said it is in delivery department store then I phone coustomer service again still answering machine it says press button 1 and will get back to you I still waiting on Tuesday I had Tex to say delivery on 3/4/25 it was delivered I asked the driver and his mate what the problem with SCS and why can’t you get in touch with someone and the answer was not even they couldn’t get in touch and said it the worst company to work for so all you people please don’t go to SCS they only want you money and. Couldn’t care less after that

The team at Cannock SCS were fab… friendly, informative, and not at all pushy… I’m quite a high maintenance customer (🙈😂), full of questions and really particular with my taste and style… nothing was too much trouble, and all my ‘asks’ were accommodated with good humour… particular shout out for Nigel and James from the store!! And… the scent in the store, coming through the air conditioning was heavenly… ❤️
REALLY hope that the sofa is as awesome as the store experience…

Again, management have failed to email me back, this has been 5 days since I last heard of the store management and that was only because I wrote a 1 star review on here. Funny how within an hour I had an email back. Let's see how long it takes this time. Honestly, in my 39 years this is the worst company I have ever dealt with.

Excellent customer service. I didn’t catch the name of the female member of staff who saw us twice over two days in the Cannock store on 22nd and 23rd March, but she helped us massively in choosing our sofa for our new home. She was knowledgeable, patient and her expertise led us to the purchase of our dream sofa, in the perfect material and colour. I’d like to pass on my thanks to her as she was a fantastic help on a big purchase for our new property. Beautiful choice of sofas in every colour and material you could wish for. I’d highly recommend SCS to anyone. Great prices also!

Nice showroom, reasonable price, nice friendly staff.

Very helpful, could,nt do enough for us.

Made me laugh and did try and over sell us things we got what we wanted and made us a cup of tea. We paid for what purchases and awaiting delivery thank you very much

Mussie, Josh and Marvin were very friendly and helpful, delightful delivery people

Raj from ScS Cannock was brilliant, great guy with a great sense of humour, very knowledgeable and left us to mooch around without pressure. Bought a Fenton sofa and recliner which we are looking forward too recieving around June. Great experience, lovely refurbished store. Would recommend a visit.

Update on my 4 week old sofa
Surprise surprise no fault found apparently it’s normal for my sofa to look 3 years old and all creased because the foam shrinks inside causing puddling and creasing,,, now that’s fine if I would of been told this in the Cannock store when purchasing as I could of made an informed choice to choose something else,,,, The engineer also said buying a cheaper leather sofa doesn’t show creasing that much due to the glue that’s used again I didn’t know this??? So basically I have to put up and shut up and look at this monstrosity until I’ve paid for it,,,, I’m not the only customer with this sofa Delebio and they all have the same issue hmmmm bit strange that isn’t it. How can you be told that after a couple of weeks this is normal oh here is the best bit, its down to usage,,, I didn’t realise when I bought a sofa I’m not suppose to sit on it silly me my own fault. Scs are crooks conning the public with there shoddy quality sofas 2700 pounds worth and it looks like a 200 pound sofa from the charity shop SHAME ON YOU
I will continue to warn off others and actually will prob take this monstrosity back into the store and compare it to the shop floor model!!!!

faulty suite reported 5 days after delivery 13/01/2025 inspector said it was manufacturing fault so we have asked for suite to be collected and money to be refunded tried calling them wait time 20034 mins sent letters of complaint in and still no reply its now 2/03/2025 absolute discussing customer service l would not recommend any one to deal with them l am not the only one complaining if there was a lower score l would give them nothing

Nice staff very helpful when ordering and when arranging delivery . And to steve and lee who delivered and set up our furniture

Finally delivered after we messed SCS about due to delays in decorating they were very understanding. Very pleased with quality.
Marvin and Mark delivered the suite and were very polite and courteous. 😀