Great delivery, I was notified by text & phone about my delivery times, both delivery guys very pleasant & considerate of my property.

The viewing and sale was comfortable and at no point was I chased by a salesperson although many were available if needed. The after sales communication was tremendous. The delivery was seamless, the team were accommodating and friendly. The settee and chairs are excellent both in quality and price.

We paid over £3k for a sofa from SCS and had a confirmed delivery date for today. I even received a text earlier this week confirming the delivery. However, no time slot was sent the night before as promised, so I rang them this morning.

After making over 50 phone calls, being passed from one person to another, and being told “it’s not our department” repeatedly, I was finally informed the sofa wasn’t coming at all today. This was only told to me when I chased — no one bothered to contact me first.

The store is closed due to a refurb so no one there could help. The customer service team were dismissive and unhelpful, and I’ve wasted an entire day waiting in for something that was never coming. For a company of this size, this is completely unacceptable.

When you spend thousands of pounds, you expect basic communication and accountability. Instead, I’ve been left with no sofa, no timescale for redelivery, and no confidence in SCS delivering what they promised.

Not very happy at all as it was a terrible experience they damaged 2 door frames and my sofa was scratched and ripped on the corner of the sofa

Had sofa delivered came in the wrong colour checked reciept doesnt specify colour on it just a code , went into cannock store spoke to a manager he contacted regional manager who agreed to a replacement 3 days later we recieve a call saying they werent replacing it as it was our fault apparantly , they entered the wrong colour code into the system which we were not aware of until the day it was delivered , went back into store to speak to the manager she refused point blank and left a sales assitant to deal with us but not the person who sold us the sofa he wasnt on store to speak to ,under consumer rights act 2015 the item is covered by the not as described section which means i didnt recieve the correct colour which i paid for i would not recommend anyone tonuse this company as its not fit for purpose the customer service is appalling and contracts are a sham

Warning to people, the sofa you will actually get may not be like the one you see in the showroom !!!
The staff at the Cannock branch were helpful and agreed with me that the sofa delivered to me would not have been acceptable in the showroom due to the wrinkles in the leather, but the sofa delivered called independent assessor said that the wrinkles gave the sofa character ( if I had wanted a sofa with character I would have bought a secondhand one ) the shop staff tried to fight my case but were told to stay out of the dispute !!!!!!!! Head office said that the poor quality was acceptable, and to take my complaint to the ombudsman. As this sofa was a gift to my wife who is struggling with Alzheimer’s my time and efforts are needed there,
I just wanted to warn perspective buyers to think very carefully before buying from SCS
Remember you have been warned
BUYER BEWARE !!!!!!!!!!!!!
Let’s see if trustpilot put the negative comments first ?

Having been disappointed on Wednesday 02 July, 2025, due to our delivery being cancelled and rescheduled for today 04 July. Thankfully, and with a big thanks to our delivery team Craig and Ben, who called to say that they were on their way, our suit was delivered, we are really pleased with the service and the goods.

Unbelievable, Please DO NOT ORDER FROM HERE. You have to read to the end. Trust me!!!

After nearly 8 months we have just been informed...yet again they have incorrectly ordered our items....so 4 attempts to get us a sofa. You couldn't write this stuff....

REFUSED T0 GIVE ME MY £5000 BACK TILL THEY HAD THERE LOANER CHAIR BACK. THEY CANT FETCH IT FOR 2 WEEKS. ILLEGAL AN IMMORAL.
BUY A SOFA FROM ANYWHERE BUT HERE, THIS IS SCS CANNOCK; HEAD OFFICE ARE WORSE...WILL NOT HELP. WILL THE LAWYERS NOW.

Second attempt at delivery (First time said it wont fit, explained all to a very belligerent manager. Was told the backs do come off and will fit in. Had to wait another 3 weeks (my wife is disabled so has spent weeks on the bed upstairs as we have no sofa. Guess what, arrived today STILL DOES NOT FIT, and one piece of the sofa is a a completely different colour. you could not make this up. Just spoke with the store, "my fault i should have accepted the bits that were offered and sorted the rest after by paying another company to dismantle the sofa to go in the house and then reassemble. All i am doing is holding the delivery up" !!!!!!!!!!!!!!!!!

Part 3.
Upholsterer went to fetch corner unit to take apart to get in house. Attended warehouse and our item had been badly damaged by SOMEONE. SCS now have to reorder our Whole sofa.

Just been given new delivery date.........another 10 weeks....
Anyone want to turn this into a short story for the papers. And No, no compensation offered by SCS.

Do not buy from this company they are in cahoots with the independent company they use to inspect your sofa,,, 2 different visits one said there was a fault with the leather the second said it was fine,,,, this company should be ashamed stealing g hard working people’s money,,, they are all lovely up until you complain about the poor quality of there sofas even the ombudsman take there side

Cannot fault the service in shop, but upon placing order and arranging delivery everything went down hill! 😡

Overall the experience by the delivery team with no issues. They were on a very busy schedule.
The shop staff that took our final payment said we would receive a call from the delivery team 1.0 hour prior to delivery, apparently this not the case and this misinformation should not be given out.

My parents both in their 70s recieved a setee they paid 3500 pounds for and faulty missing brackets and the colour is different in places it's been 3 weeks now and they was told they have no chance of a refund so going to trading standards

James at SCS was really helpful. He spent time to help me decide which sofa to choose but without being pushy. He was easy to talk to, and able to answer my questions; he was very knowledgeable of the product.

We have had two sofas from SCS over the last 10 years and I've always been over the moon with the ones we've had. The last one was 6 years old and it was the best sofa set we've ever had. We only decided to change it so we could have power recliners, I massively regret that decision now.
We had two three-seater russi power recliners delivered at the end of October and we are so disappointed with them already after only 7 months. Within a couple of months, the fabric started to show considerable wear and excessive bobbling. I have had an appointment with a technician today who is appointed from SCS to come and have a look at the problem. He has tried to tell us that it is simply natural pilling or bobbling and is normal for the fabric? Surely this cannot be the case in a sofa that is only 7 months old. He is advised that we de-bobble it ourselves on a regular basis and eventually the fabric will settle down? Surely after paying nearly £3,000 for two sofas I shouldn't have to be doing this! Since the company has changed hands, the quality of the sofas seems to have gone massively downhill. I will never buy another sofas from SCS again as the fabric is really poor now. Such a shame
I really wish I could attach pictures to this post so people could see the disgusting excuse that we now have to live with. After only 7 months our sofa would pass for a 4 to 5-year-old sofa with excessive use.

Follow through on what you say, if you tell me
to expect an email, then I should receive one.
Don't tell me a delivery time & then not stick to it.
Keep me updated on progress I should not have to make several phone calls.

The delivery people were professional and friendly. They were very good at putting the recliner together.

My wife and I visited the Stafford store in November 2024. The sales team there were not very helpful. One person who was dealing with us, just left us in the store to deal with something else and another salesperson came and took over. It wasn’t very professional. We decided to go to the Cannock Store where James was very charming and helpful. We ordered two recliner chairs that he had demonstrated so professionally, paid a deposit and were told they would arrive in late February. In February we tried to call the store. Has anyone ever tried to call SCS? Their telephone call centre doesn’t function well. We failed every time to get a reply. So we travelled the 35 mile return journey to Cannock to see James. Oops, the chairs were not ordered in November, and the mistake was picked up in February. Now our delivery date was in May! On a second visit to the store in April, James told us that the chairs would be arriving in their Coventry warehouse in the 9th May. All good news. After that date we would be able to book a delivery. We demanded a discount, for the failed order, if we paid the remainder at that time and this was negotiated. James called me to say that the delivery date was set at 15th May. Oops, that day we planned to go on holiday. No use calling back on the phone as there’s not a direct line to the store. I visited the store again to let James know that we had planned for someone to receive the delivery. James said we would get a message the day before to let us know a time slot. The 14th May passed. No message or call. Then, on the 15th, without warning and while I was just lathered up in the shower and my wife still in bed, the doorbell rang. Two contract delivery lads had our chairs. We were their 3rd delivery that morning! I hope the first and second recipients had sufficient warning! I now understand that there is a direct telephone number to Cannock Store… a bit late for us to benefit…

From the start, the prices are very expensive on display only to be told you can have the settees cheaper if you don't have the reclining part added on to it. I'm sure you would get more customers if the cheaper price was on display in the first place.
The staff were friendly enough and ordered the settees for us easy enough.
When it came to knowing when they are coming, the delivery date was changed many times.
On the day we was given a time but then the settee was delivered one hour later than the time suggested.
The delivery did there job with swearing involved.

The two delivery men were brilliant, they even moved things out of the way and mauled 3 very heavy setters into a very awkward situation rooms. I cannot praise them enough.

Raj and the whole team made our visit to Cannock store exciting and fun. We were one of those back and forth customers between 3 types of sofa. Raj was extremely patient and gave us his best knowledge and ideas to suit our needs. We brought in the day! And I even popped back in to change my colour choice within the 5 day allowance for changes and was greeted warmly and assisted straight away. Best service I have seen in a long time! These people deserve a bonus! Credit to the company