Show room staff are very helpful and informative in terms of product specification. I did bot feel pressured and was given plenty of time to wander around and our pace. However, and im glad i Lef... See more
Company replied
Location
Switch location4 Capital Shopping Park, Leckwith Road, CF11 8EG Cardiff, Glamorgan,, GB
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See what reviewers are saying
All communication prior to delivery was excellent. The 2 men who delivered and set up the sofa were really professional and very friendly. We are delighted with our 3 piece suite. The salesman in t... See more
Beautifully laid out shop. Nice relaxed atmosphere. Excellent quality sofas. The sales assistants were both friendly & knowledgeable. They knew exactly when to step in to offer help or answer question... See more
As soon as we walked in the showroom, it felt welcoming, great smell, air conditioned and relaxed friendly atmosphere. We were assisted by Robin who was very friendly and helpful. I would highly recom... See more
Company details
About poltronesofà - Cardiff Capital
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
4 Capital Shopping Park, Leckwith Road, CF11 8EG, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.7
Excellent
1K reviews
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We were able to find the sofa that we…
We were able to find the sofa that we really likef
July 21, 2026
Excellent customer service.
Excellent customer service. I live in London and wanted to treat my son to a sofa, your company was there first choice to purchase from. The grandchildren spoke of good quality, they were happy felt listened to from the sales attendant. Now can’t wait for the delivery.
July 16, 2026
Excellent all round
Service in the showroom was excellent, the furniture we bought is superb and the delivery service couldn't have been better.
July 19, 2026
Robin from leckwith store was very…
Robin from leckwith store was very helpful with my purchase and gave us a free tape measure can't wait for sofa to arrive now
July 19, 2026
The 2 gentlemen at the store were both…
The 2 gentlemen at the store were both pleasant
Helpful and easy to approach and friendly
July 14, 2026
May use AI-assist with repliesRead more
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Crew were quick in installing
Crew were quick in installing. In a rush to leave, did not give time to discuss anything. A bit concerned about creasing on bottom part of sofa. I hope it will come out as it spoils look.
July 17, 2026
Reply from poltronesofà - Cardiff Capital
Good Afternoon Mr Lloyd,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am sorry to see that you have concerns with the bottom of your sofa.
If you would like to raise any issues with our aftercare team then you can certainly do this via our online contact form, on the link below.
This allows us to obtain all relevant information so that we can fully review and advise on the next steps.
https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent Service
Felt immediately at ease and welcomed by all staff at Leckwith and was free to walk around and browse. Eventually got speaking to Robin who was very helpful, knowledgeable and made it a great experience buying a sofa. Would definitely recommend.
July 16, 2026
Original delivery date changed on my request. The revised date was provided and accurately carried out. The settee was brought in 3 pieces and put together professionally my 2 friendly/adequate staff
Excellent delivery timing and friendly, efficient delivery staff
July 15, 2026
Fantastic service from the very…
Fantastic service from the very beginning right through to the delivery thank you.
July 15, 2026
Top service and respectful installation…
Top service and respectful installation Well happy
July 15, 2026
Shopping for a cuddle chair.
Robin the salesman was very helpful and patient in helping us choose a cuddle chair. Very good at his job we ordered a sofa and armchair too!!
July 13, 2026
Great experience from ordering
Great experience from ordering, helpful and friendly sales assistent and not pushy at all. The communication through out spot on, delivery earlier than expected on the day and very efficient and friendly staff setting up
July 12, 2026
Delivery fine massive problem with…
Delivery fine massive problem with product which has been left with us,
Delivery driver told me to go back to the store. The chair is wonky. There’s a big gap between the arm and the back of the chair. The front armrest is all crinkled up and wonky very disappointed.
July 12, 2026
Reply from poltronesofà - Cardiff Capital
Good Morning,
Thank you very much for taking the time to speak with me today.
Again I am very sorry that you have these concerns with your chair.
As discussed, I have sent you the email over with the link to our online contact form.
If you can complete this under the option for manufacturing fault this allows us to obtain all relevant information so that we can review and advise on the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Recommend unreservedly!
From visiting the shop to sitting on our new sofa, everything was great!
Service in the shop was polite & helpful. Options were discussed & we were delighted with our chosen sofa.
It arrived ahead of schedule, delivered exactly on time & assembled quickly.
We're very happy with our new comfy sofa & they will be our first choice in the future.
July 11, 2026
They were highly proficient & professional..
Excellent. The delivery team were highly proficient & professional. They put up our sofa very quickly even in 28° heat. I was very impressed.
July 9, 2026
Start to finish
Great service in store, kept me updated and delivery team were quick and efficient.
We love our new pink sofa
July 9, 2026
I was very pleased from customer…
I was very pleased from customer service in the shop to the delivery. Everyone was friendly, helpful and knowledgeable. The delivery guys were efficient and quick. Couldn't have asked for better.
I was excited to receive my sofa, and I wasn't disappointed. It's so comfortable and exactly what I'd imagined. I am one very happy customer. 😊
July 9, 2026
Friendly staff with no pressure selling
We felt very welcome and the staff were happy to answer all our questions. We never felt pressured at any point.
July 7, 2026
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