Show room staff are very helpful and informative in terms of product specification. I did bot feel pressured and was given plenty of time to wander around and our pace. However, and im glad i Lef... See more
Company replied
Location
Switch location4 Capital Shopping Park, Leckwith Road, CF11 8EG Cardiff, Glamorgan,, GB
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See what reviewers are saying
Beautifully laid out shop. Nice relaxed atmosphere. Excellent quality sofas. The sales assistants were both friendly & knowledgeable. They knew exactly when to step in to offer help or answer question... See more
All communication prior to delivery was excellent. The 2 men who delivered and set up the sofa were really professional and very friendly. We are delighted with our 3 piece suite. The salesman in t... See more
First was the smell... it was fabulous! Then it was the warm kind welcome from the staff which was so genuine. It took us a very long time to decide on a sofa as there were so many quality ones to ch... See more
Company details
About poltronesofà - Cardiff Capital
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
4 Capital Shopping Park, Leckwith Road, CF11 8EG, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.7
Excellent
1K reviews
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Absolutely rubbish ..
Absolutely rubbish ... Still waiting on my sofa... Paid cash Aug 24th, been put on hold for 300min several times been hung up on several times. Told it was arriving 27th Nov took time off then they cancelled delivery. Told it was booked in to be delivered 20th Dec and to ring back today ... My hubby was put on hold all day then once through they wouldn't speak to him and hung up. I am waiting on a call back from citizens advice and taking legal action... I'm fuming
December 18, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Good Morning Mrs Smith-Phillips,
Thank you for taking the time to leave us your review, I hope you are well.
First of all I am very sorry to hear about your experience with us so far, I can understand why this has been disappointing for you.
Due to GDPR we can only discuss an order with the named account holder or a nominated 3rd party contact, unfortunately we do not have any one else authorised so again I am sorry that we had been unable to discuss this with your husband.
I have it showing that your furniture is at our Distribution Centre ready for delivery tomorrow on 20/12/24. You will receive a text message later today with your estimated timeslot.
Please feel free to email us at socialmedia@scs.co.uk if you require any further help.
Kind Regards
Lynsey
Customer Experience | ScS
I am writing this review based on SCS…
I am writing this review based on SCS as a company, not just the store.
I have given 2 stars as the extra star is due to the service we received in Leckwith. The gentlemen was friendly and helpful and I do not have any issue with the staff in the store. However, SCS as a company is shocking! The delivery date was estimated on 29/11/24, and despite promises of 'we will keep in touch, they have not contacted us once with an update. They called us back once and could not offer any information whatsoever on where our sofa was or when it may be delivered. I find this hard to believe, as after all, if you lose a pound coin, it may be harder to find, but a sofa, someone must know where it is! Despite a couple of online forms, they have not emailed back at all and their tracking system, as useless as it is, seems to be down more than it is operational!
December 13, 2024
Reply from poltronesofà - Cardiff Capital
Good Afternoon,
I hope you are well and thank you for your review.
I am very sorry that you have been waiting on an update for your order.
At the moment your furniture is expected to arrive at our Distribution Centre on 19/12/24. Our bookings team will then contact you with the first available delivery date.
Take care and we look forward to contacting you soon.
Kind Regards,
Lynsey - ScS Social Media Team
Russell & Simon did a first class job…
Russell and Simon did a first class job in delivering our new 3 piece suite, and removing our old one. They turned up on time and took great care to ensure that the new furniture was well protected during its transit from their vehicle into our home. All electrics in the new suite were fully tested at point of delivery. Great job !!
December 5, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Disabled 85 year olds left with no furniture! …
Awful company my 85 year old parents bought a sofa which was suppose to be delivered Friday. Due to this we got rid of their old one Friday morning.
By lunchtime there had been no delivery or contact from SCS so I called into the store an hours drive from my home, They confirmed it was out for delivery, however it never got delivered.
Tried tracking the order- not working
Tried ringing customer service to get a recorded message saying there was 127 minute wait! Absolutely ridiculous!
Got a call back finally to just be told we need to look into it and we will ring you back, guess what no one rang back.
Thank you SCS for leaving two elderly people with disabilities with nothing to sit on! Hope you all have a great weekend!
December 13, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Good Afternoon Helen,
Thank you for taking the time to leave us your review, I hope you are well.
I am so sorry to see that the delivery did not go ahead as expected and I can completely understand how disappointing it must have been for yourself and your parents.
Please send us over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look over this for you.
Many thanks
Lynsey - ScS Social Media Team
Very friendly and helpful
Very friendly and helpful.
Was not over powering just let you look around at ease.
November 28, 2024
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery service on the day
The sofa did take over a month to be delivered when we were told that it would be the following week. I also got told that the reason it hadn’t been delivered was because there was an outstanding balance on my account. I knew this wasn’t true and it took me a while to convince them and then they finally admitted it was an error.
However, the delivery from dai and Scott was absolutely amazing and I appreciate all they did for us !!!
November 27, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Good Afternoon Josie,
I hope you are well and thank you for your 2* review.
Firstly, I would like to apologise for the error that was made to cause the delay in your delivery. I can completely understand how disappointing this may have been for you.
However, I am pleased to see you were happy with the deliveyr team. I'm sure they will be pleased to hear the positive feedback!
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
Very fast and efficient
Very fast and efficient! Friendly service! Got the job done in no time. Highly recommend Simon & Russell
December 2, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Really good delivery drivers didn't have to worry about anything straight in with settees no messing around fantastic name of lads rhys and josh
Good delivery drivers quick clean in and out Thursday up
December 5, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS Leckwith Cardiff
No pressure when viewing sofa's, knowledgeable salesman, great advice, and great deal on purchase
November 27, 2024
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Extensive range of sofas
Delighted with range of sofas available and service given by Stuart
Name bought under is Forsyth
November 24, 2024
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customer service from start…
Excellent customer service from start of my choice in store to delivery of my beautiful green velvet chair thank you 🤩
November 22, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Perfect delivery
There was a delay with the delivery date due to the manufacturer. However when I was given the date 11/11/24 I was kept in touch from start to finish.
The driver brought the item to my flat, unpacked it and put it exactly where I wanted it in my lounge. He then took the packaging away with him.
Excellent service 5 stars to the delivery guy sorry I didn't get his name.
November 11, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Rhys & Scott delivered our furniture…
Rhys & Scott delivered our furniture and were the loveliest guys. They phoned in advance before and also sent a text to confirm the time.
They arrived promptly & they were both happy, talkative, helpful & careful when bringing the furniture into the house.
Great delivery service. Thank you
November 9, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The price and quality of our new sofa…
The price and quality of our new sofa is great, good service from start to finish, delivery guys were respectful of our property delivered with care and cleared away all rubbish.
October 24, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Satisfied Customer
Satisfied Customer
Very happy with the service provided from ScS Cardiff, Capital, staff very helpful.
Delivery guys John and Lee were very efficient and friendly and were right on time with the delivery.
14 October 2024
October 14, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A wonderful experience from start to finish
John and Lee delivered our beautiful suite this morning from ScS. An early start for them, I had a phone call to advise me of my delivery and they arrived exactly on time. They were so polite, well mannered and respectful of our home. The suites were set up and I was asked if I was happy with everything before they left. All the rubbish was taken with them. A lovely experience from both John and Lee following a lovely experience in ScS.
October 14, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent delivery service
Rhys and Josh delivered my sofa and were very friendly helpful and chatty. Arrived on time. They need to be rewarded for their work. Thanks lads much appreciated 👏
October 10, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Swift
Swift, easy and very helpful. The delivery team were great and our sales rep in Cardiff was great to work with.
October 8, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very happy with sofa and delivery.
Very happy with sofa and delivery.
October 8, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service.
We were greeted by salesman Chris who immediately put us at ease. He was helpful and knowledgeable. Made the experience a pleasant one ending in us making a purchase. He explained all the payment options for us.
Really pleased. Thanks.
September 28, 2024
Unprompted review
Reply from poltronesofà - Cardiff Capital
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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