Delivery staff were rude. I received a message saying Andy would deliver between 10.30 and 10.55 so I was not at the house when they knocked the door at 06:57 and got my sister and brother in law out of bed. 06:57!!!! To quote my sister “he was Mr personality wasn’t he”!! Obviously doesn’t like his job!!! Anyway, sofas great, shop staff great, delivery staff really let your company down.

Staff are friendly, helpful and professional; this includes the salesperson and delivery agents. My only criticism is the length of time you have to wait from order to delivery.

Good professional delivery service, speedy and took good care of the sofa.

Absolute pleasure efficient delivery was great communication was brilliant will most definitely use again thanks to dvd for making this a great experience

Delivery men were friendly , careful and helpful> thy took care of our furniture and ensured that there was no damage to the furniture or anything that was in the room

I had an email the day before delivery advising my sofas would be delivered between 7-12 but I would receive an email the following morning before 7am to advise of a more precise time. The various emails that morning said 8:10 to 9 & then kept getting later intll it arrived at midday. Th he 2 Greg has who delivered were polite and passable by, however, they were dragging items around the van to get to mine and then only 1 person was lifting on his own, surely mine should have been by the door to get to easily. They didn't seem to care much about the products. When they left it, I was given no instructions & it took us a while to realise there was a cable tie on the sofa bed, this was after looking online & trying to work out why it wouldn't open. I bought my last sofas from Scs many years ago and they've been great, this has put me off buying any more from you.

I am very unhappy with my purchase as it’s the wrong size as I seen in store and also as advertised. It’s a lot smaller than it should be and looks awful in my room and I would also struggle to fit 3 people on it comfortably.
I have sent 2 emails to customer service email and had no reply at all!

Very informative service in the showroom. I had to amend the order as we really didn't feel the 3-seater would fit. Again, prompt service. Delivery on day expected, tracking and an up-to-date ETA by 7am in the morning. Delivered and assembled by friendly delivery staff.

The crew were fab, two pleasant boys and very helpful. Put our sofas where we needed them which was a help as we are elderly.

The delivery instructions were very clear. The time allocated was excellent.
The crew (Dean) plus one were very quick, efficient and helpful.

Russell and Simon really friendly delivery team helped out in every way they could to deliver 5⭐️ service and unwrapped and disposed of packaging. Thanks again lads

Superb service throughout. From the friendly salesman at the Cardiff gate store to the delivery men that brought and fitted my sofa. Great quality sofa at a great price.

Good communication and the lads delivering were polite and helpful.

We bought laminate flooring recommended by the sales person on a 4 year finance deal with carpets and sofas. The laminate was recommended as a more expensive choice due to it's alleged waterproof properties. We bought this and it's all ready swelling and delaminating and it's only been two years. It's in the living room and hallway so hardly damp rooms. So disappointed with this, and we're stuck paying the finance for substantially longer than it lasted. Don't waste your money!

I am delighted with my purchase. I experienced friendly treatment in the shop, the delivery chaps were polite and efficient. The only negative I will point out is to make ways to contact between the shop purchase and the delivery, especially if the customer has an urgent change they need to be made aware of.

We are exteemly pleased with our suite, it fitted in so easily as it all comes apart and fitted up so well all linked to the electric. I am extreemly pleased with how comfortable it is an the dog fots well to he loves it. So we are ll happy it look great in the room as well.
Thank you so much.
We hopeto have many years of happiness with our new suite.
Paul & Anne & Beanz Great xxx

Our order was processed quickly and communication about delivery was clear and timely. The delivery and assembly was, on time, very efficient and the drivers were friendly and helpful.

Fantastic service from walking into the shop to the delivery. Kept in the loop the whole time .