Always good quality,excellent Customer care,Delivery Drivers were polite and very Professional and notification of delivery was A1.

Delivery boys were great - did everything that was required of them and ensured I was happy before they left

With my lift out of action and SCS confirming the delivery could go ahead I was delighted!

The drivers were respectful and cleaned everything away. They also checked I was happy with everything before departing. Great service

The delivery staff arrived on time and were very courteous. My chairs were set up and the delivery experience first class.
Ref no: BDW-1117-

Alex and Josh were friendly and efficient. Fitted the sofa and took the packaging away. Very happy with the delivery service.

Bought what We were given to understand was a Leather Corner Lounge Suite. We've had the Suite for around 4 to 5 years . A hole on Both arms of the individual chair have appeared & a Leather Repair expert said this can't be repaired as it's FAUX. Visited SCS today NOT to complain but to ask if They could nominate a repairer. Surprise Surprise " We can't help You "

Arrived on time and assembled chair with no fuss. Pleasant and polite . Very pleased with the service.

When first visiting ScS, the sales team were helpful and not over eager to get a sale. I was kept informed right through from ordering to delivery. The delivery was on time and quickly installed. I am very happy with the quality of the sofa as well

Exceptional service from start to finish. From the moment we placed the order to the final delivery the entire process was seamless. The team was prompt, polite and incredibly careful with my furniture, taking extra care not to damage anything and even placing it exactly where we wanted it. The quality of the items was excellent. The delivery crew were right on time, with clear communication throughout. Truly impressed with the professionalism and customer care that they discharged . Highly recommended.

1. The delivery men phoned about 30 minutes before
they arrived.
2. They were on time.
3. They were pleasant.
4. They demonstrated that the electric reclining
armchairs worked OK.
5. They were quick and efficient.

Delivered within the time slot give and had a phone call when they were 20min away.

Brought in, sofas assembled and all rubbish taken away, quick and efficient service.

Pleased with my purchase

Give this company a wide berth.
After 5 months of them having my money in their account, I was told they could not fulfill my order. They mislead you in every way. Customer service is non existent, to say the least. On reflection, I am glad they could not supply 4 with my 2 sofas as there is nobody to remedy any issues if a problem arises. I dodged a bullet. I did leave a poor review a few weeks ago and their response was totally fabricated. Hence this second review. I will never deal with this company again.

Very good delivery service, kept us up to date on delivery time and assembling the sofa bed in the room. Very, helpful and courteous.

On time. Friendly crew.Good product.

Met a lady in ScS Cardiff today looking for a two seater sofa Spent nearly an hour going through various combinations to help with my medical conditions finally was able to get what I needed hand made her name is Julie Giving her 100% for customer service 👍

Been waiting 5 months for some action on my sofa which has a design fault, the reclining seats open up but the metal hinges rub against the material and have worn through and they've only been used for about a month and not every day maybe a couple times a week and we now are too afraid to use them , which is annoying as my wife needs too have her feet elevated due to circulation problems which this sofa was intended for. We had an independent engineer come out to look at the sofa and confirmed that it's a design flaw and also the material on the sofa is terribly bity and feels rough and is starting to crease badly, he's taken photos and made a report and said they would be in contact within 10 days that was a month and a half ago, the after sales of this company is absolutely shocking will never buy from them again and would deter people from ever going near this company even my mother's order was delayed and she was lied to and she's 86 years old and her blood pressure went up with worrying about the experience and she only had a heart attack couple of months prior to the order. I'll be taking the road to sue them and for compensation as my wife's circulation brought on by not having her feet elevated and was hospitalised and was so close too having her foot amputated. Please stay away from this company they don't give a dam!!!!

I had a deeply disappointing and frustrating experience with SCS when I ordered a sofa from them. When the delivery team arrived, the driver didn’t even attempt to bring the sofa into the house. He just took a few photos, assumed it wouldn’t fit, and left — without a single effort or even speaking to me properly. He reported back that the sofa couldn’t be delivered, even though no attempt was made.

Shortly after, I received a call from the deputy manager at the Cardiff store, who was shockingly rude, aggressive, and completely unwilling to listen. Rather than working towards a solution, she demanded I pay £250 for a re-delivery and reassembly, blaming me for the issue. I live in a standard Taylor Wimpey townhouse — nothing unusual or awkward about the property. Yet they insisted it was my responsibility to ensure the sofa fit — despite the delivery team not even trying.

The next day, the store manager called me, and he too was rude and intimidating, again insisting it was my fault and refusing to acknowledge that the delivery driver didn’t make a proper attempt. He made it clear: either I pay £250, or the order would be cancelled and I’d lose my £500 deposit.

This experience has left me feeling angry, upset, and completely let down. SCS refuses to take any accountability, blames the customer, and uses pressure tactics to extract more money. They don’t care about fairness or proper service — only about protecting themselves, even when they’re in the wrong.

Avoid SCS at all costs. The way they treat customers is absolutely shocking.

When looking at the reviews on SCS you see the five star for the staff at the stores snd delivery company which we had no problem with. It's is the actual products and customer service post delivery that have the low scores and here is another issue

The purchase of our sofa and dealing with has caused me significant distress due to numerous manufacturing faults and the inadequate service I’ve received since its delivery.

I received the sofa on 19/03, only to discover immediately that the reclining mechanism was not attached and therefore completely unusable. Even more alarming was the presence of a 30cm needle protruding from the furniture—something that nearly caused me physical injury. I contacted SCS right away, and although an Emmiera technician was arranged, I was told the company could not comment on the needle due to a lack of oversight over factory quality control. This response was deeply disappointing and far from reassuring.

On 08/04, the technician confirmed the mechanism was broken and ordered a replacement part. When I showed him the needle, he identified it as a button needle—particularly concerning, as my sofa has no buttons, strongly suggesting it had been placed there deliberately or without any quality checks whatsoever.

On 28/05, the part was installed, yet that same evening I noticed that the back support and seat pad had dropped significantly. A technician returned on 30/06 and acknowledged the issue. However, rather than address it properly, he offered to fill the affected area with random off-cuts of foam—a completely unacceptable solution for a brand new sofa that cost me £2,500.

On 03/07 and 08/07 I have called SCS support and on both occasion told that a senior manager would call me within 48 hrs to discuss my options. I am still waiting.

I am currently undergoing treatment for Stage 3 cancer. The inability to use this sofa—due to repeated issues and sub-par fixes—has added unnecessary discomfort and stress during an already difficult time. The repeated faults, including a dangerous foreign object and failing structure, clearly indicate a severe lack of quality control.

Given the repeated failures, unsuitable repair and unsafe condition of this product, I have lost all confidence in SCS and its products. I will be requesting a full refund.due to the gravity of this situation and hope SCS take appropriate action

Excellent service! Friendly, professional people completed their job in no time.
Very grateful

From start to finish we have had amazing customer service . Sofa is just what we wanted and quality is outstanding.

The only one thing I would complain about was the automated Tex on the delivery information