Polite and helpful delivery crew; quick and efficient installation and everything tidied away perfectly before departure. Would have been 5-stars if the online tracker had been updated to reflect the slight delay experienced.

Great advice from the salesperson.

Lots of communication around delivery, kept well informed throughout.

Delivery was professional, early, and very courteous.

Would not hesitate to recommend

Great post sales customer service. Particular mention to Joe at the Cardiff Gate store who was incredibly professional, supportive and friendly.
The actual delivery was completed as advised, Great communication in advance and the delivery team did a great job

I attended the store in Cardiff on the 7th Sept and a member of the sales team Joe completed an order for a sofa and we also purchased 3 additional cushions. I was shown a swatch of material as there was not one of the fabric on display for the sofa and chose the cushion material again from a sample of material. The order was input into an ipad and I signed for the order. Sofa arrived on the 4th November all correct. However £120 worth of cushions were in the wrong fabric. The delivery team rang me at 06.09 advising they would be there in 40 Mins. They turned up at 06.45 would not return them to the store as they were all part of the order I had signed for as delivered. Having now contacted the store I multiple times and their after case team the same they are refusing to replace the cushions as i signed that they were correct on ordering and I should have checked the order there and then. How much more specific can I be the salesperson Joe input the details wrongly on the day I signed in all good faith the order and would not known how to correct the entries as i am not conversant with their EPOS system to do so. I was not informed I had 2 days to check the order for correctness, anyway why would I suspect that it was wrong. Since then all contact with this company has been the same. The manager at Cardiff store Tariq refused to acknowledge it was an error by one of his team and refers me to head office by giving me a card and then ignorantly walked away. Head office say they cannot intervene and state the fact that I signed for the order. Why they cannot do so when they are in positions of authority in the company and control the stores and employees I don't know. I will pursue with a legal fight if I have to, Citizens Advice appointment already made, The Consumer Right Act states goods must be as described and I did not receive the goods described and presented to me in store at the time of the order, quite simple to rectify. This company have 520 thousand reviews on this platform 4% are 1 star that's 20 thousand negative reviews and more that the fair share are for wrongly delivered items. I would like this matter rectified in a civilised manner something that is quite lacking in this companies attitude to customers when they are at fault. My order number is S0050-1000329628 scs id #456502992 to assist the media team.

Great delivery team, friendly and helpful. Got the job done quickly and efficiently.

Got to say the men were on time, they told me they may be unable to get the furniture into the house so they had a try as they said to me they were unable to get it through the door. So i told the boys to leave them outside and i will sort it out so i sign for them and let the boys to go on their way

The both guys were really friendly and professional took every bit of rubbish with them

Great sofa and top delivery

The third time having to get in contact with them to redeliver and they’re requesting to charge more!

Delivery men were efficient and competent. They made no mess and assembled the sofas in quick time.
very happy with their service

Good efficient and friendly service.

The deliverymen , Andrew and Huw, went above and beyond. Delivery was promt and I received a phone call about half an hour before they arrived. They took about thirty minutes to complete. Very polite.
Thank you for a great service.

Excellent quality the best customer service

new sofa & chair arrived bright & early at 07.00. we had a call from the delivery team an hour before so we were ready for the delivery, when we made the purchase i informed the salesman about access to our property being a bit awkward, he assured me that the sofa would come in 3 pieces and the backs were removable, however this was not the case as the sofa was in 2 pieces and the backs were not removable. the delivery team were brilliant and struggled to get the sofa in to the property, but they did manage succesfully in the end, so a massive thumbs up to them. they unpacked and possitioned the sofa & chair exactly where we wanted it, showed us how to operate the electrics, then left taking all the packing with them. we are very pleased with the furniture it was money well spent, so in conclusion, its a massive thanks to the brilliant delivery team, and a thumbs down for the salesman who could of caused a major problem by not knowing how the furniture would actually arrive.

From start to finish SCS have been brilliant the lady who served us Kim in Cardiff was excellent and incredibly friendly and professional to delivery where the 2 men nothing was no problem at all they where very careful and left our new sofas in their new home thank you so much we are over the moon with our new sofas

Absolutely great delivery team they made more speacial did everything and left everything nice and clean excellent sofas and excellent delivery team

Our whole experience of ordering our sofa was amazing. The staff in the shop were helpful, communication about its preparation and delivery were clear and the delivery team couldn’t have been better! Completely went out of their way to make sure it fitted perfectly - even after a challenge to get it in. Thank you for our perfect sofa! The quality on the leather was beyond expected!

The guys delivered the furniture on time and were very courteous and although they had to move a table to get the furniture in they put everything back after them

On the 5/9/25 we went to this store and we we had full intentions of buying a sofa ,I didn t want 0 % finance and we had left home without my husband's card ,the attitude of the sales man (wish I had got his name) was very condescending as if we were wasting his time ,I did say we would be bk today to purchase the sofa but after his remarks before we let the store I decided against returning to store and purchased the sofa online.this is why stores are closing !!!!

Always good quality,excellent Customer care,Delivery Drivers were polite and very Professional and notification of delivery was A1.