Dealt with by Joe who gave us all the information as far as we were aware until we read our email upon returning home. Unfortunately he omitted to tell us the price of delivery for One chair. Whic... See more
Location
Switch location3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL Cardiff, Glamorgan,, GB
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See what reviewers are saying
SCS sofa & furniture complaints group on facebook 14,000 members!!! Says it all .... My experience as a customer is that they are unprofessional I would advise everybody to avoid this company... See more
Company replied
Visited this shop recently and was welcomed straight away, everything explained, we were left to wander at our leisure and when we decided which sofa we would like Richard was extremely helpful and ex... See more
Plenty of choices of sofas; lots of different configurations and materials - something for everyone. It was easy to order. Staff in store were helpful. Kept up to date via email and text. Delivery... See more
Company details
About poltronesofà - Cardiff
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.6
Excellent
3K reviews
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Very proffessional
delivery team were polite and professional.
Very quick assembly and took all packaging away.
Sales team were very helpful.
July 2, 2026
Anthony at the Cardiff Gate Store
Anthony at the Cardiff Gate store
Was very helpful
Not pushy for a sale
Just helpful
I left the store
To consider my options returned with husband few days later to purchase
All the staff that assisted in various question were helpful
Definately recommend this store
As regards to the sofa and chair I can’t comment as it in order
July 15, 2026
The salesman was very knowledgable and…
The salesman was very knowledgable and able to answer all my questions
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything was great just one little…
Everything was great just one little thing, it wasn't explained that recliners were run off electricity and to be plugged into socket, automatically thought they were going to be pneumatic when bought. Had to buy extension leads but all sorted now. Thankyou
July 7, 2026
Reply from poltronesofà - Cardiff
Good Morning Julie,
I hope you are well and thank you for your review.
I am pleased that you had a positive experience overall however I am very sorry that the team did not fully advise you regarding the recliners.
Please accept my apologies for any inconvenience this may have caused.
Thank you for your order and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Poltronesofà - an excellent job well done.
Poltronesofà kept us updated from the time our order was placed until we took delivery. The delivery was exceptional and was carried out both professionally and quickly.
There was a problem with the electrics on one of the chairs which we were contacted about within a few days and is currently being dealt with. I wouldn't hesitate to recommend this company. Thank you so much for your due care and diligence.
July 9, 2026
Seems fine wife loves the chaise!
June 11, 2026
Excellent experience in store and…
Excellent experience in store and delivery was fantastic
July 11, 2026
On time delivery and updated twice…
On time delivery and updated twice before arrival! The delivery men were excellent, putting the sofa together and taking away the packaging!
July 12, 2026
New 3 piece suite
Delivery was carried out efficiently by polite gentlemen and we are thrilled with our purchase.
July 11, 2026
Excellent service from the delivery…
Excellent service from the delivery team ,great looking sofa.
July 9, 2026
Kim down cardiff gate was brilliant …
Kim down cardiff gate was brilliant customer service outstanding no pressure off them and really helpful well done
July 9, 2026
2 really polite men nothing too much if…
2 really polite men nothing too much if asked. Very nice
July 7, 2026
Great staff very informative about the…
Great staff very informative about the chair we purchased all round good service
July 7, 2026
Reply from poltronesofà - Cardiff
Good Afternoon June,
Thank you for taking your time to leave us a 4* review.
I am please to see that you are happy with the experience received and that the Sales Advisors in Store were very informative.
If there is anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Kiri and Kim were very friendly
Kiri and Kim were very friendly. Let usbrowse undisturbed but regularly asked if we had any questions. We were there about two hours in total trying and comparing suites. Even made us a latte each. Great service from the store.
July 3, 2026
Made to feel welcome straight away.
Made to feel welcome straight away.
Looked after our needs and was very helpful to ensure we ended with what we wanted.
July 3, 2026
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