Excellent service

We visited the paltronesofa SCS at the Carlisle department yesterday looking for a new sofa, and we're so pleased we did. We found the perfect sofa that suits all of our family's needs, with a few extra bells and whistles that we absolutely loved.

Graeme was fantastic from start to finish. He took the time to demonstrate all the features of the sofa, showed us the different fabric options, and explained the warranty and care packages without any pressure. He was friendly, knowledgeable, and made the whole experience enjoyable.

We left the store to have a chat about our options, but thanks to Graeme's excellent service and the quality of the sofa, we came back later that day and placed our order.

Thank you, Graeme, for all your help. We can't wait for our new sofa to arrive and would highly recommend visiting Paltrone Sofas at SCS Carlisle if you're looking for great products and outstanding customer service.

We visited the Carlisle shop today and we were met by Charlee who was an absolute natural. She made us feel at ease and was happy to answer any questions we had. Charlee gave great customer service and is a real asset to the shop.

So professional and very helpful. Very welcoming and easy to talk to,

Communication was consistent. The lads were polite and pleasant. They set my sofa exactly where I needed it to go

Discusting service waited from February until June for my delivery wanted to cancel item but sales person in the shop wouldn’t help once they have your money they are not interested would not recommend scs to anyone why reply saying my order was 28/04/26 when it was 09/02/26 I have the proof just say if you want to see it I will gladly send it to you

A lovely, friendly welcome from Vikki at your Carlisle store. She was excellent at guiding us through the many beautiful sofas and their choice of fabrics.
She never once made you feel pressured into a purchase but was on hand to show you the many fabric choices that best met our needs.
Once a decision was made she guided us through the price structure and explained fully the time scale and delivery queries that we may have had.
Everything was explained to us in detail with a beautiful friendly manner.
Vicki is an excellent team member and even supplied us with a delicious coffee.
Would definitely recommend.

I recently purchased a sofa and had an excellent experience from start to finish, thanks to Steven. He was professional, knowledgeable, and incredibly helpful throughout the whole process.

Steven took the time to explain all the different colour options and materials available, making sure I understood the benefits of each fabric and finish. He was patient, answered all of my questions, and helped me choose the perfect sofa to suit my home and lifestyle without ever making me feel pressured.

He also clearly explained the ordering process and kept me informed about the expected delivery dates, ensuring I knew exactly what to expect. His communication and attention to detail made the entire experience smooth and stress-free.

I’m extremely happy with my purchase and would highly recommend both the store and Steven to anyone looking for quality furniture and outstanding customer service. Thank you for making the whole experience so easy and enjoyable!

Very well laid out store , warm welcome from the friendly staff, our "salesperson" was Lily who was excellent all round, we also spoke with the manager who was also excellent . Quality products with plenty of options at a fair price. All in all it was a totally enjoyable experience. Highly recommended.

The service in store was excellent. As it is a long delivery time updates would have been helpful. The sofa delivered is considerably taller than the one tried in store. Also I have had several insect bites since it arrived.

It was all good Graeme was very helpful

Staff very helpful and friendly

Very helpful and knowledgeable staff. No pressure to buy and whole process was very relaxed.

Lots of choices and staff very helpful

Very helpfull and lovely staff look after us in helping too pick sofas

If I could give nil I would. Ordered and paid I full 10th Jan 2026 for delivery start of May. Heard nothing from them multiple calls later it's there but just needs delivered stilkno contact for delivery then they stop answering only get vm. When we finally got through and said why we called told sorry im on another line and hung up sent email now for full refund as this becoming a running joke

Great selection to choose from very helpful and friendly staff first class service

Helpful, knowledgeable staff member. No rush or pressure sales.

Pleasant helpful staff, good choice of sofas

All the staff in the Carlisle store were so helpful, especially Jordan and Stephen. I haven't received my sofa yet but I'm sure everything will be great