The store assistant lily made the experience of buying a new sofa after having ours more than 20 years so easy. Her knowledge and listening skills were amazing meaning we purchased the right furnitur... See more
Location
Switch locationUnit 2, Kingstown Retail Park, CA3 0JR Carlisle, GB
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See what reviewers are saying
I knew it was a mistake to "Just have a look around the store" From the moment we stepped inside the quality slaps you in the face in the way its all laid out. Then a nice young lady showed us around... See more
Amazing service- from choosing our new sofa, nothing was ever too much. The staff in store were so helpful, easy going! The delivery was fast and the two men that delivered our sofas were careful with... See more
The colour of the sofa in the showroom under spotlight was nothing like the colour situated in my sitting room with natural light or artificial light in the evening. A fabric sample was not provided... See more
Company replied
Company details
About poltronesofà - Carlisle
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 2, Kingstown Retail Park, CA3 0JR, Carlisle, United Kingdom
4.7
Excellent
174 reviews
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Lilly introduced herself and explained…
Lilly introduced herself and explained to us what the label colouring on the sofas meant. She explained to us the different features of some of the sofas and the choices of the different fabrics. Lilly was polite and professional during our visit.
May 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very helpful and made us…
Staff were very helpful and made us very happy and thank you to the young girl who was very helpful just hoping my sale comes here on time stated thank you.
May 27, 2026
Reply from poltronesofà - Carlisle
Ciao Mr Williamson,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We are pleased to see that you found the team to be helpful and had a positive experience on your visit.
We appreciate your order and will reach out once this is ready for delivery.
As you have rated us as 1* this would be deemed as negative feedback. It would be great it you could update your review to reflect your great comments.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards
Lynsey - Poltronesofa at ScS
Social Media Team
Very happy with quality if my sofa and…
Very happy with quality if my sofa and the delivery
May 22, 2026
Steven the assistant was very helpful…
Steven the assistant was very helpful and we were extremely satisfied with the service
May 21, 2026
Excellent customer service from Lisa
Excellent customer service from Lisa ! She knows her stuff and was very helpful in helping us decide what we wanted
May 19, 2026
Michael although new was very good
Michael although new was very good, great service from all
May 22, 2026
The two men that came were truly…
The two men that came were truly outstanding did t just walk through the house to see where the sofa was going but put blankets down throughout. It was pouring with rain but it didn’t stop them delivering a great experience. No mess at all. Thank you
May 22, 2026
I thought I ordered leather and got…
I thought I ordered leather and got fabric not right colour but I signed a contract no help what so ever
No customer service just a joke
May 17, 2026
Reply from poltronesofà - Carlisle
Ciao Colin,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that your furniture was not as expected when this has arrived with you.
Looking over your order document I can see that your sofa was ordered in the the Azalea - Black 910 option which is a Chenille fabric.
The furniture range that was ordered does not come in a Leather option, this is fabric only.
I apologise if the outcome is not what you may have hoped for.
I can see that you have spoken with the store regarding this however if you have any further questions you can reach the team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The staff were very helpful and…
The staff were very helpful and pleasant. They explained the offers and showed me the different fabrics.
This ultimately helped when I ordered my new sofa etc.
May 20, 2026
Very friendly and helpful staff
We visited the store two days running as I'd forgotten to take my colour match cushion with me the first time. The first visit we were helped by the lovely Vicky and the second time by Mike. Both members of staff were very helpful and friendly without being intrusive.
We purchased quickly and easily just what we wanted and are now waiting with excitement for delivery day 😁
The only negative comment would be about whatever that is that you pump through the air-conditioning the smell is too over powering. You need something much more subtle and less in everyone's face the minute they walk through the door.
May 19, 2026
Unprompted review
Excellent service in my two visits and …
Excellent service in my two visits and i will not hesitate to recommend a visit to the shop
May 16, 2026
Brilliant service
Very efficient kept informed of delivery absolutely 1st class service on delivery very friendly and quickly assembled.
Would recommend
May 17, 2026
The stuff were very helpful and…
The stuff were very helpful and friendly and didn't pressure you
April 18, 2026
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