Went into the Chelmsford branch after going to lots of different sofa shops all day.
Paul the salesman was a nice guy and not too pushy (some salesman made me walk out as they were that day)..
He was extremely helpful and I got an amazing deal ... Very happy with the whole experience.

Jackie was very welcoming, friendly, helpful and knowledgeable. She didn’t push us and the whole experience from viewing to ordering and arranging delivery. Went the extra mile. Thank you.

the manager was awesome. His customer service was outstanding. Love to buy things in future for there.

Very friendly and did not push the sale at all. Happy with the sofa I have chosen and can’t wait for it to arrive . Thank you SCS

I bought 2 sofa and received in early July. The quality for sofa is as good as expected, but on the logistics side it missed two time. One is totally forgot until I follow up with the CS, and another one shipped to us one day earlier than agreed. But what make us hesitate to recommend ScS is, we are quite surprised when the installers ask for 100 pounds for the transportation fee. At the store we were told both sofa add together we need to pay 40 only. We can see the logistic fee showing on the shop keepers ipad screen, but this doesn't found in the ScS invoice. In fact, 100 pounds are not big money while you are buying 2 sofa together, and I prepare the tips as well as these are the hard work for 2. We are just not happy for this surprise. There is no any invoice from ScS or the logistics company They may ask for what ever figure, say 200 or 300 as they like. What they do is dialed to the shop manager to "confirm" via phone 100 is right money as the industry practice. How this practice can protect customer interest? At the same week, i bought other furniture from varies vendors and all their service charge, no matter to vendor and the logistic company are crystal clear without any hidden traps. That's my first poor purchase experience in big company in UK. The contrast is really big.

They were very helpful and even stayed later to help us out. They made a very difficult decision as easy as possible for us.

the sales staff were helpful and knowledgeable, they helped me choose the chair i wanted. that could not happen with an online order.

We came in to look around and were not only impressed by the store but the young lady Teri who helped us was friendly and helpful without following us around the store like many sales teams do. When we found what we wanted she had all the answers to our questions and we completed the purchase with the minimum of fuss. Teri is a credit to Scs and they are clearly an excellent company.

Shannon was excellent.
Looking at so many sofas, Shannon helped us make the final decision from all those from the shops either side is scs. Looking forward to getting the sofa. Shannon is a credit to scs. Thanks

Went into the store just to browse but bought a sofa. Jackie processed my order, she was polite and helpful and I got my sofa for a discounted price. I would recommend this store. Very happy with my purchase and the service I received.

Had a lovely lady called Teri at the Chelmsford branch help us, did not feel under any pressure to buy, answered all the questions we had and she was very knowledgeable on the products and it genuinely was a great shopping experience

I am happy with service from placing the order instore and to the actual delivery by Alex and Simon the delivery team.

The only issue was that the sales assistant at the Chelmsford store failed to add my daughters name to the "happy to discuss my account with family/friend member". This caused an issue when my daughter called to change the divery date on my behalf. I find it difficult to deal with matters by telephone. My daughter was even with me when i placed the order instore and she gave her mobile number and email address to the assistant. This important detail was overlooked and as i live on my own this information would have alleviated the stress my daughter experienced.

The staff in your Chelmsford branch were very helpfully and worked as a team.

Efficient and friendly service from Paul at ScS. Looking forward to our new sofa.

We entered the store was greeted by Nick a very pleasant man he wasn’t pushy at all, we walked around trying out living room furniture, a decision was made the transaction was very easy and straightforward, the payment plan suited both parties and I would certainly recommend “SCS” to friends and family

Craig was very friendly and informative. He helped us with getting the right carpet for our sons bedroom. Shannon was very friendly and warm and was very clear going through the payment process.
We left feeling happy with our purchase.

We were greeted by Paul staff member who was very helpful and friendly, I felt overwhelmed with the stock in front of me but Paul made my experience less stressful by putting things in perspective from there he made it much easier to for me to choose. He also explained the difference between carpets, and he worked within our budget which was brilliant. I would definitely come back. Thanks you for excellent customer service.

Every member of staff was very kind & helpful. I felt like a valued customer.