selection of furniture was excerlent we were spoilt for choice.wonderful designs for suites that people need. the assistant was very helpful and careing . we are old age pensioners and needed guidan... See more
Location
Switch locationUnit 3 Clock Tower Retail Park, Westway, CM1 3FJ Chelmsford, Essex, GB
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See what reviewers are saying
Customer beware!! The sale staff lied to my mother about a footstool my mother ordered. Did not tell her or write on the invoice the size they ordered which was bigger than the one she requested.... See more
My delivery was on time and the crew were very quick and efficient putting the sofas together showing me how to work the recliner seats. They cleared all the packaging and put it in there van then too... See more
Excellent service. Poliet, friendly and professional. Chloe greeted us at the Chelmsford branch with a smile and a warm welcome. She quickly understood exactly what I was looking for, showing me produ... See more
Company details
About poltronesofà - Chelmsford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3 Clock Tower Retail Park, Westway, CM1 3FJ, Chelmsford, Essex, United Kingdom
- 01245 678678
4.5
Excellent
1K reviews
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Great service and well made furniture
July 2, 2026
Excellent service
Excellent service. Didn't feel pressured and was given time to think, discuss and explore.
June 30, 2026
Delivery people
The delivery guys was so efficient can't praise them enough jac and his partner forgot his name sorry were great.
June 30, 2026
Looking for new sofa
We were greeted by a member of staff as soon as we entered the store they helped us with what we asked for and were very friendly,we were not pressurised to buy whilst we were there ,we did return the next day to purchase a new sofa. The young man we delt with was very helpful
June 25, 2026
May use AI-assist with repliesRead more
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The sofa is a great product. Delivery a little frustrating.
The sofa is a great product. I would give that 5 stars, but the delivery could be better. The tracking of the delivery was way off. It showed my sofa heading up the M11 away from me when it had been 15 minutes away with me listed as the next drop off. It did arrive 3 hrs later. (A direct number for the delivery crew would have helped).
The center leg was found by my granddaughter 1 week later. (clearly not screwed in sufficiently. )
June 11, 2026
Reply from poltronesofà - Chelmsford
Ciao Andrew,
I hope you are well and thank you for your 4* review.
We appreciate you sharing your feedback regarding the delivery and are sorry for the issue that you have come across regarding the leg. We will ensure that this is passed on to our Distribution Centre to help us improve our customer experience moving forward.
A technician is now booked to attend so that we can look to resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Superb Experience. Highly Recommended!
Excellent service. Poliet, friendly and professional. Chloe greeted us at the Chelmsford branch with a smile and a warm welcome. She quickly understood exactly what I was looking for, showing me products with all the time in the world for me. She helped me find the perfect sofa and guided me through the whole process whilst Adam kindly made me the most amazing coffee! Superb service. I can not recommend the lovely Chloe and Adam at Chelmsford enough! Fabulous experience.
June 16, 2026
Unprompted review
Nice lady but she got our address and…
Nice lady but she got our address and my name wrong. I was not given any paperwork, so I only noticed these significant errors by chance as I rarely look at emails and text messages
June 1, 2026
Reply from poltronesofà - Chelmsford
Ciao Marcel,
I hope you are well and thank you for sharing your feedback.
We appreciate your feedback regarding the service in store and apologise that there was an error in some of your information when this was entered.
Please accept my apologies for this and for any inconvenience it may have caused.
Thank you for your order with us and we will reach out once this is ready for delivery.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from poltronesofà - Chelmsford
Ciao Peter,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us on your recent visit to store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
I received excellent service from…SCS/Poltronesofa
I received excellent service from everybody at SCS/Poltronesofa from buying the suite in store to the crew that delivered the suite to us yesterday. It could not be bettered!
June 12, 2026
Very helpful and knowledgeable of the…
Very helpful and knowledgeable of the products explained how the delivery process works and if we had any questions 👍
June 6, 2026
Very friendly very helpful he explained…
Very friendly very helpful he explained everything
June 5, 2026
Unhappy with customer service
Wasn’t happy with the customer service/incorrect information provided at store at the time of purchasing my sofas due to the following:
1. We were not explained properly the warranty cost, in fact were told it’ll cost us much less than what we were charged.
2. We were assured that one of the sofas will arrive on 10th July and the other two will arrive end of August. However, when I checked the online tracking, all three sofas are marked to arrive end of August. Went to store to question and was pretty much told there is nothing they can do!
Edited after reply received on 02/06/26: Thank you for your reply and I’m aware that my delivery date is set for 28/08/26. However, as stated in my original review, at store we were assured that the sofa bed will be delivered on 10/07/26 which was the reason to go ahead with the entire order. It’s extremely disappointing to have to wait for full 4 months for the entire order and have already been to the store which were not helpful and pretty much said they can’t do anything and nobody can take responsibility or speed up my delivery.
May 2, 2026
Reply from poltronesofà - Chelmsford
Ciao Denitsa
I hope you are well and thank you for taking the time to leave us your 2* review.
I am very sorry to see that you feel disappointed regarding the information provided by store following the order that was placed with us.
I can completely understand why this may be upsetting for you and is not the service that we would want for our customers.
The delivery lead time shown on your order document is 28/08/26. All dates provided are estimated and can change as per the terms and conditions.
Should you need to discuss any of the information provided at the point of sale then you can reach the store on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Briiliant
Adam was brilliant. Found us the perfect sofa bed. Happy for us to go away and reflect. Two weeks later we spoke to him by phone and booked it.
May 30, 2026
Salesman very helpful and good service
Salesman very helpful and knowledgeable. Was able to find a sofa which suited our purpose showed us a number of suitable coverings.
Overall good experience the only negative was the long wait for delivery but thar seems to be the same elsewhere. So pleased with the service we recieved and we would be happy by from Poltronesofa again.
May 29, 2026
Excellent delivery and service”
Excellent delivery and setup service from the Chelmsford branch. The team were friendly and efficient, and the sofa looks amazing in my flat. Very comfortable and really happy with the quality. Arrived on time and everything went smoothly.”
May 26, 2026
Unprompted review
The staff were very friendly and…
The staff were very friendly and knowledgable.
I had very limited space and tiny entrance and doorways but they knew exactly which 3 sofas would fit and showed me them and then talked me through ordering and delivery
Highly recommend
April 20, 2026
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