The member of your staff , Andy , Attended to us impeccably, he had good knowledge of the products in the show room , colours, materials available which made our choice easier

Ordered in Chelmsford in January for my 81 yr old father. A sofa and riser. Past delivery date tried for 3 days to get an answer. So rang head office who sent a message to complaint. Who said she would up date. Now 11 th April was due 28th March had 2 email saying log in for update. Just get robot not working. Rang 01917313300 yesterday and today totally 4 hours and no call back. Rand head office, we have no communication with them. Ring the number. Being trying since the 1st email. In total 10 hrs wasted trying to get a human. Will you contact me urgently????? Wouldn't touch this company with a barge pole. Awful service .....Update Fri 18th email 4.23pm. You have an update login. Tried so many times. It says Robot not working ring . Tried calling guess what no answer. What is the point. Honestly sick of this, I have a brain tumour. I don't need this stress. My father's furniture was delivered after 4 months of waiting. Wrong chair delivered driver told him to sign regardless it was wrong..it doesn't have a English plug and doesn't reclin . Now can't get of answer or call to get it sorted. He's 81 yrs old. SCS SORT IT OUT. SCS we are still waiting for a call for collection and refund for faulty recliner. We have had enough

Absolute nightmare!!!

Original estimated delivery date was 14th of March - today is the 7th of April and still no sofa .

It’s been at the warehouse for almost 2 weeks, was supposed to arrive last Monday and nothing , same on Tuesday … impossible to reach anyone in customer services no matter how long you wait on the line.

The delivery was eventually rescheduled to this Monday before 15:15 and it’s now 18:30 and still no delivery , no further contact and no luck getting through to customer support having waited on the line for 30+ minutes.

DO NOT RECOMMEND

DO NOT BUY FROM SCS UNLESS YOU ARE COLLECTING IT FROM THE STORE THAT DAY - CUSTOMER SERVICE NON EXISTENT - FICTIONAL DELIVERY DATES - ordered from Chelmsford store, gave dates that we wanted delivery which was months in advance, this was agreed by Shannon.
Now we’ve arranged for old sofas to be collected and chased SCS to confirm delivery date (silence from them, no communication since payment) only to be told it’s a week after the agreed time and that’s only to their store, not our home. Email response was ‘I have just looked at your account and your sofas still haven’t arrived to our distribution centre yet. and ‘It is showing as an estimated date of the 21st April. I will email our vendors department to see if they can chase this up for you.’ Since then….NOTHING. Yet when we paid they were available???? Customer service form completed and they said the same, also stating delivery delays from manufacturer. True? I’m doubtful.
The store, according to their website, is closed for a refurb which is probably why it isn’t accepting deliveries, there’s plenty of other stores nearby, why not send it there? So I’m left trying to cancel council refuse pick up of old sofas or my disabled husband can sit on a kitchen chair. Absolute joke dealing with SCS. Slick and stylish sales patter, take your money and then they couldn’t care less. Customers just want to be told the truth and kept updated, something SCS do not seem capable of. Sadly other reviews show this is not an isolated issue. Think very carefully before buying from this company.
***ATTN SOCIAL MEDIA TEAM - I HAVE EMAILED A COPY OF THIS REVIEW AND MY EMAIL TRAIL TO YOUR TEAM ALREADY ***

Absolutely impossible to get hold of anyone at this company. Got a text providing my delivery date for sofa. It says if we need to change the delivery date to call them on the number provided. That number no matter what time you call is closed. The you call their number on the website and there is just no one working there you stay waiting in a queue for over 2 hours for no one to answer and never call you back. No one responds to emails or anything. What am I supposed to do. They picked the delivery date with no discussion and no one is home to take it. I need to change this. The company is beyond dodgy.

Lovely and very helpful delivery guys
They made sure everything was delivered nice and safe and no damage then tested everything before leaving.

Absolutely disgusting customer service- on hold for over 4hours. They finally called me back 4 days later only to be cut off.
Had delivery but was only half of my order, no one seems to be interested in helping me or trying to find where the rest of my furniture is. Will be asking for a full refund if I don’t get any response soon.
Can’t go to branch where I ordered from as is now shut for refurbishment.

Thank you Lynsey, have now been told that the sofa & chair are still at the Chelmsford branch. I would really appreciate if this can be sorted sooner rather than later!!!!

I had 3 estimated dates and the sofa took longer than I had hoped for. Delivery actually was very good when it came.

Delivery team was very helpful. Quality of the product was good. Product was delivered one month after the scheduled delivery date.

The delivery guys were very nice, good attitude and made sure they took all of the packaging and left everything as they found it.

Update: we had an email in response to this, but it only refers to one of the two items, saying it should arrive soon in their warehouse. It said not to hesitate to contact them, so my husband replied, asking about the second item but his email bounced back.
We ordered and paid for a sofa and a love seat on 3 January. We were given 28th February as an estimated date for delivery. We have heard nothing. The store where we made the purchase appears to be closed. I cannot get through to the customer service line by phone. 111 minutes' wait - really? I sent an email last week but have had no reponse. Where are our sofas?

Great experience overall, from showroom to delivery.

Guys who delivered were in and out so quickly, but set everything up and took away packaging.

Excellent delivery from the
Bonaci Courier 2 and Bonaci Courier Mate 2
Ref No.
BDC-956-957
Highly recommended!
Very happy with all they did. Many thanks

Andrew was a very pleasant man with a good sense of humour. Explained everything well.

From start to finish of the entire process was so lovely! Me and my partner went to the store to find a sofa bed and Zola3 was a hit from the get go! The customer assistants were accommodating and showed all the features, materials and price options, then made the agreement a breeze. I was predicted 12 weeks but waited around 10. Delivery guys were great too, experienced and helpful, disassembling and reassembling the sofa bed in under an hour. Honestly great service. Highly recommend!

All the staff involved in our purchase were brilliant. Friendly, helpful and professional. They treated us with dignity and respect. My husband is suffering from cancer and going to your store and the help we received made a stressful time a lot easier . The purchases were good and exactly what we wanted. Within two days our purchases were in our home and we are really pleased with them and would certainly recommend SCS in Chelmsford to our friends anc family. Thankyou

From the start to completion, a thoroughly professional experience . Paul dealt with us at SCS Chelmsford and helped us pick the perfect Accent Chair using his vast knowledge......
Delivery, 4weeks after order, was bang on time and delivered by 2 helpful and courteous guys...
Without doubt we would use you again in a heart beat... Thankyou Simon

Very professional service, no problem amending the order. Very friendly staff

The sales person was helpful but not pressurising. All staff were polite and seemed keen to promote a warm welcoming environment.

UPDATE: Social Media Team have responded - simply said 'I can see that your delivery is completed'. No ownership, no explanation for the poor service. DO NOT USE SCS!

Ordered sofa on 26 Oct 24. Estimated delivery 27 Dec 24. Used online tracker mid Nov 24 to be told delivery was now end of Jan 25. Went into store twice to enquire - said they would get back to me both times and didn't. Complained by email on 14 Dec 24 - got a half baked response om 20 Jan 25. Once money taken you are left in the dark. Poor.