Thank you so much the lads Kyle and Blair worked hard as anything and deserves some appreciation to what they achieved really good set of lads and really please with there service

The delivery crew appeared unbothered and they never wanted to assemble the seats. We live in apartment which am sure they were well aware before coming. When they took the sofas upstairs they started moaning saying; “You need to assemble the sofas yourselves, we have done so many apartments”. I thought that’s what we paid for right?

Steve & Dale..we're excellent at that time early morning, with contacting me of delivery and setting up of furniture ...top guys...Scs...first class.

Really easy ordering experience in store with fantastic advice and friendly service from Russ at Gallagher Retail Park. Delivery was at the time and date expected - careful and mindful delivery. Sofas are wonderful. All round great experience.

Able to track the delivery

Just moved into a new house and the sofa was delivered today, it would be easier to say what the installers didn’t break!! From damage to the front door, scrapes in hallway walls, lounge door marked and hall in wall in the lounge, well done

Like:
+ information re delivery clear with helpful reminders
+ accurate update for exact delivery time
+ delivery staff moved furniture in swiftly and carefully
Dislike:
+ distasteful ‘banter’ from one member of delivery team
+ Delivery team fitted only one securing bolt to attach separate sections of sofa saying this was all that was required. On reading fitting instructions following delivery team’s departure, we discovered 3 bolts per settee are required*
*we want the four missing bolts plus wingnuts supplied to us asap

The two guys who delivered our sofa beds were very professional and well manerd and were in and out with little fuss

Efficient, quick and very friendly delivery service

We are very happy with our purchase the delivery went very well and the delivery team were very friendly and efficient

One of the delivery men was not suitable for the job i.e lacking in strength. They seemed in a rush to get it through the door without care and attention and damaged our wall and door frame in the process which we have not long had decorated

Ordered was delivered with care, unpacked and rubbish taken away. The guys were amazing! Fast delivery however the first delivery date was cancelled.

Excellent service, from ordering & delivering.
Craig & Ben delivered our sofas this morning & we couldn’t be happier. Such professional gentlemen.
You are both such an asset to the company.
We can’t thank you enough.

I was hesitant to leave a review until I gave SCS time to respond to my complaint, but I have since had no contact!
The delivery service provided by SCS was disgraceful, the workers were unhelpful and resistant when asked to help get the sofa inside my house due to the “large size”. Little did they know, the sofa was half the size within the massive packaging! Laughable service who obviously lack the knowledge about the product they are delivering. Instead I was left with no choice but to ask a friend to help me put the sofa inside by ourselves.
I have paid over £100 for a delivery company to put a sofa in my garden! No compensation provided so I’m left with no choice but to warn others.
PLEASE BE AWARE THAT THIS COMPANY WILL NOT HELP YOU ONCE THEY HAVE SOLD YOU A SOFA, lesson learnt! Don’t pay for a sofa in full and expect them to help as they have already received your money!

From walking round the store in Coventry with a very helpful Aylison to the delivery by Tom & Dale the service has been excellent and couldn’t have asked for better. SCS in my book is the best furniture store around

good efficient delivery. neatly done.

As soon as opening the door, it was clear the delivery crew were not aware of the term ‘Customer Service’.
The lead delivery member didn’t even acknowledge us saying hello to them and instead barged into the house without any acknowledgment. On advising the sofa bed was to go upstairs, he huffed! and moaned about how heavy the item was to carry upstairs in the heat (20 degree) and ordered the pictures on the stairs wall to be removed, which wasn’t an issue and we did straight away.
However on carrying a box upstairs with no care, managed to bash into the wall (really high up) knocking a picture hook with such force it ripped it out the wall along with a chunk of plaster and without even an acknowledgment let alone an apology!
Then on returning to the van to get the next part, dropped it on the drive, which is where we believe the two parts of damage to the item likely occurred.
On assembling the item in the room, they scuffed the walls and skirting in several places. Whilst some cleaned out there are two marks in the bedroom that will require re-painting! This is on top of the stairway that now needs filling from where they ripped out the picture hook.
After fully assembling the sofa bed, without much care, the lead member grunted that they were done, literally threw the care kit on the new sofa bed along with the trustpilot card, took a photo and said we are done and walked off without asking if we were happy.
Can honestly say the delivery team, in particular the lead gentleman, are the worst and rudest delivery crew we have ever encountered and SCS in our opinion would do well to consider whether this delivery team are the sort of employees they want to represent them as it puts a serious question mark over us ever wanting to use SCS again.
Upon inspecting the sofa bed after they had departed, we found a damaged foot and a part of the internal metal frame that was bent and missing its protective cover. We are amazed there is not more damage based on their ‘speed over care’ attitude to assembly.
They have no respect for the customers home or the newly purchased item.
Extremely disappointed, especially as part of the in store sales pitch mentioned how delivery and assembly crews are trained to take that extra level of care!

I am so impressed with your tracking system. Was kept informed right from the start of the delivery. They also rang to say they were 10 mins away. They worked efficiently and took the rubbish away. Very happy with the whole experience. Thank you SCS.

I am writing to express my absolute outrage, profound frustration, and immense distress with SCS regarding a recent sofa order. This entire ordeal stems directly from gross misguidance during the sales process and has spiraled into an experience defined by utterly unhelpful customer service and a complete refusal to provide a reasonable resolution, leaving us with an unusable product. We have had to start legal proceedings due to this.
During our purchase, we dealt with a sales representative named Russell. From the outset, we had serious reservations about the sofa's size and its compatibility with our room. We repeatedly provided Russell with exact measurements of our space and voiced our concerns numerous times. Despite our clear apprehension and the accurate data we supplied, Russell persistently reassured us that the sofa would fit perfectly, insisting our room size was adequate. We also found Russell to be very pushy, which, in hindsight, feels like it directly contributed to us proceeding with a purchase we had significant doubts about, given his persistent, misleading assurances.
Our worst fears were confirmed upon the initial delivery a few months later. The delivery driver could not even get the sofa through our hallway. Shockingly, the driver openly admitted that this is a "big problem at SCS" and that the company is "mis-selling sofas that don't fit." This candid admission from SCS's own staff highlights a critical, systemic issue within your sales practices.
Following this failed first attempt, SCS agreed to a second delivery attempt a few days later, involving the removal of our window to get the sofa into the house. SCS Manager Ajay said the warehouse could not give a specific time to deliver for us saying it has to be the greenest driving route, so we were left without a front window for most of the day. We live next to a school, so we literally had to stand guard all day.
While the sofa was physically moved into the through the taken down mirror, it fundamentally does not fit the space appropriately. The sofa is excessively large, rendering the room completely impractical. To get into the room now, we've had to remove the door entirely, and you literally have to climb over the sofa just to enter the space. This is an unacceptable, ridiculous, and frankly dangerous situation for a purchased piece of furniture that was guaranteed to fit by Russell.
After discovering this severe problem, we spoke to the SCS team and were eventually put in touch with the manager named Ajay. Our interaction with AJ was incredibly unhelpful and further exacerbated our frustration. Instead of addressing our severe predicament, AJ was rude and continuously focused on how this situation affected SCS, rather than acknowledging the massive inconvenience, cost, and stress placed upon us, your customers.

This demonstrated a complete lack of empathy and commitment to customer satisfaction.
To add insult to injury, when we went to the store SCS then proposed that there could be a "solution" we were told we could pay 25% of the cost for them to consider exchanging it for a smaller sofa (their smallest size for our sofa is 20cm smaller). Even this unacceptable offer was then rejected by head office, leaving us in an even worse position.
As it stands, we have absolutely no solution from SCS. We are left with a brand new sofa that simply does not fit our room, has required us to remove a door, and forces us to climb over it just to use the space. The customer service we have received throughout this entire ordeal has been beyond rude, unhelpful, and frankly, the worst I have ever encountered in my entire life.
Our Simple, Reasonable Solution
All that needs to happen to rectify this situation is for SCS to reorder the same sofa 20 cm smaller, whilst this is not ideal at all - it would mean we could put our door back on and not have to climb into our room. This minor adjustment would allow the sofa to fit a bit better thus solving all the issues caused by your company's initial mis-selling. It is a straightforward resolution to a problem entirely of SCS's making.
This entire experience has been unacceptable from start to finish, causing considerable stress, major inconvenience, and a significant financial outlay for a product that is not fit for purpose in our home. We demand that SCS take responsibility for their error, arrange for the collection of this unsuitable sofa, and replace it with the smaller size sofa, we are happy to pay the 25% charge. We also expect a formal apology for the appalling service and distress we have endured.

Professional staff