poltronesofà - Cribbs Reviews 

2,374
TrustScore 4.5 out of 5

4.7

Cribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Wanted to purchase similar recliner that had bought a year before. Item was available but some difficulty in matching colour as names had changed. Eventually sorted. Price had risen considerably in th... See more

Company replied

Rated 5 out of 5 stars

Excellent service ! Not pushy at all, let us wander and offered advice when asked , didn’t feel pressured into buying a sofa unlike most sofa companies Would highly reccomend

Rated 5 out of 5 stars

Great service, the girl who served us was extremely knowledgeable and was able to point out that what we wanted wasn’t possible. She then showed us what was possible so we realised the compromise we... See more

Rated 5 out of 5 stars

Visited the Cribbs Causeway store and was helped by Martin. He was very knowledgable and helpful, but never pushy. We had a very relaxed and enjoyable experience. The suites were good quality with a g... See more


Company details

  1. Furniture Store

About poltronesofà - Cribbs

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,374)

19,438 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service !
Not pushy at all, let us wander and offered advice when asked , didn’t feel pressured into buying a sofa unlike most sofa companies
Would highly reccomend

September 17, 2026
Rated 5 out of 5 stars

Great store

Great customer service and very knowledgeable about the product, Simon was very helpful in choosing what we wanted, and Lawri in our initial visit to the store in cribbs causeway Bristol.

September 16, 2026
Rated 3 out of 5 stars

No loyalty advantage.

Wanted to purchase similar recliner that had bought a year before. Item was available but some difficulty in matching colour as names had changed. Eventually sorted. Price had risen considerably in the year. Last time offered discount. This time could not be provided at store discretion. Has to be by head office. So no recognition for returning customer.

September 9, 2026
poltronesofà - Cribbs logo

Reply from poltronesofà - Cribbs

Good Morning Peter,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am very sorry for the difficulty experienced in store whilst trying to match the colour of your existing furniture.
I am pleased that the team were able to find the correct colour option for you.
The team can only apply offers which are available on the day the order is placed so again I am sorry if this was disappointing for you.
I will certainly share your feedback with the relevant teams, to help us improve our customer experience moving forward.

Kind regards,
Lynsey - Poltronesofa
Social Media Team

Rated 5 out of 5 stars

Lovely staff

Lovely staff, really helpful and knowledgeable, so much to choose from, we weren’t rushed we could take as much time as we needed to make sure we chose the correct sofa, I even went back the following week and bought a chair, again made very welcome and even recognised us from the previous week, thank you Sophie for your excellent service.

September 10, 2026
Rated 5 out of 5 stars

Lovely service

Lovely service. Was left alone to browse. When we needed help, Tony was there to answer our questions.
Would recommend. Huge selection of colours, fabrics and style.

September 9, 2026
Rated 3 out of 5 stars

Spaf not die for 3 months

They are asking for a review. I am not due to recieve my sofa for 3 months. The staff were plesant and helpful. I have no idea if I am going to get what I believe I ordered yet.

September 9, 2026
poltronesofà - Cribbs logo

Reply from poltronesofà - Cribbs

Good Afternoon Karen,

I hope you are well and thank you for your review.

I am pleased to see that you found the team in store to be friendly and helpful on your recent visit.

We really appreciate your order with us and hope that you will be happy with your choice on arrival.

Kind regards,
Lynsey - Poltronesofa
Social Media Team

Rated 5 out of 5 stars

Paul was great

Paul was great! He made me feel very comfortable and gave me so much knowledge about my new sofa. It was a very positive experience. I cant wait for my sofa to arrive

September 9, 2026
Rated 5 out of 5 stars

Great service

Great service, the girl who served us was extremely knowledgeable and was able to point out that what we wanted wasn’t possible. She then showed us what was possible so we realised the compromise we had to make due to size restrictions. Easily solved and a happy outcome.

September 8, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look