Wanted to purchase similar recliner that had bought a year before. Item was available but some difficulty in matching colour as names had changed. Eventually sorted. Price had risen considerably in th... See more
Company replied
Cribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB
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Wanted to purchase similar recliner that had bought a year before. Item was available but some difficulty in matching colour as names had changed. Eventually sorted. Price had risen considerably in th... See more
Company replied
Excellent service ! Not pushy at all, let us wander and offered advice when asked , didn’t feel pressured into buying a sofa unlike most sofa companies Would highly reccomend
Great service, the girl who served us was extremely knowledgeable and was able to point out that what we wanted wasn’t possible. She then showed us what was possible so we realised the compromise we... See more
Visited the Cribbs Causeway store and was helped by Martin. He was very knowledgable and helpful, but never pushy. We had a very relaxed and enjoyable experience. The suites were good quality with a g... See more
Written by the company
Written by the company

Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom
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From entyr to exit excellent service
Listened to our needs and helped us get what was just right for us
Thank you to the Welsh lady that organised everything
Excellent service !
Not pushy at all, let us wander and offered advice when asked , didn’t feel pressured into buying a sofa unlike most sofa companies
Would highly reccomend
Annie was very courteous and helped us to choose the right sofa and sofa bed and fabric. All the staff in the showroom were welcoming and knowledgeable.
Brilliant service very helpful can't to it to arrive
I’ve been in cribbs causeway store 3 or 4 times. Smells divine like lemongrass. Great selection of furniture. Johnny with the rescue lucher dog Silky was a great help. I prefer not to be jumped on by staff when entering a store/shop
Very polite and helpful gentleman we saw on our visit, very helpful , only thing is waiting so long too get our new furniture .
Great customer service and very knowledgeable about the product, Simon was very helpful in choosing what we wanted, and Lawri in our initial visit to the store in cribbs causeway Bristol.
Helpful staff knowledgeable and friendly
Service very good delivery long
Wanted to purchase similar recliner that had bought a year before. Item was available but some difficulty in matching colour as names had changed. Eventually sorted. Price had risen considerably in the year. Last time offered discount. This time could not be provided at store discretion. Has to be by head office. So no recognition for returning customer.

Reply from poltronesofà - Cribbs
Lovely staff, really helpful and knowledgeable, so much to choose from, we weren’t rushed we could take as much time as we needed to make sure we chose the correct sofa, I even went back the following week and bought a chair, again made very welcome and even recognised us from the previous week, thank you Sophie for your excellent service.
Lovely service. Was left alone to browse. When we needed help, Tony was there to answer our questions.
Would recommend. Huge selection of colours, fabrics and style.
They are asking for a review. I am not due to recieve my sofa for 3 months. The staff were plesant and helpful. I have no idea if I am going to get what I believe I ordered yet.

Reply from poltronesofà - Cribbs
Martin the sales consultant was very friendly and explained everything to us he even agree to us bringing in from the car a new rug we had just bought so we could see how it looked with the setee we purchased
Paul was great! He made me feel very comfortable and gave me so much knowledge about my new sofa. It was a very positive experience. I cant wait for my sofa to arrive
Beautiful sofa
On time delivery
Delivered feet attached
Friendly staff and delivery men.
Great service, the girl who served us was extremely knowledgeable and was able to point out that what we wanted wasn’t possible. She then showed us what was possible so we realised the compromise we had to make due to size restrictions. Easily solved and a happy outcome.
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