poltronesofà - Cribbs Reviews 

2,314
TrustScore 4.5 out of 5

4.7

Cribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB


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Rated 5 out of 5 stars

10/10 customer service and help specifically one member of staff Kseniia, who dealt with me and my partner over the course of 2-3 days, being super helpful and patient, continuously showing us ne... See more

Rated 5 out of 5 stars

I was greeted upon entry and the setup was explained along with a quick chat about what i wanted. I was then left to browse without any pressure or interuption. When i had chosen the sofa and chair i... See more

Rated 3 out of 5 stars

Generally everything went fine from ordering until agreeing a delivery date, the person on the phone was very brusque, I told him the date given at order time was only provisional but he insisted it... See more

Company replied

Rated 5 out of 5 stars

First time customers at this store. We were greeted by Lowri who was so welcoming and professional. She allowed us the time to look at all the products without feeling pressured but was always on hand... See more


Company details

  1. Furniture Store

About poltronesofà - Cribbs

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,314)

16,558 reviews in the last 12 months

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Rated 4 out of 5 stars

Customer service was good

Customer service was good. Paul was helpful

July 18, 2026
poltronesofà - Cribbs logo

Reply from poltronesofà - Cribbs

Good Morning Maurice,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Looks great, very professional delivery.

Although the delivery period was around 16 weeks, we were told this when we bought the furniture, so the delivery was on time. We were kept informed of the delivery date and time and the delivery team were actually early on the day which suited us. They were very polite, professional, careful and tidy. We’re very pleased. The furniture looks lovely.

July 12, 2026
Rated 5 out of 5 stars

From going into the local store until…

From going into the local store until we received our 2 settees i feel the whole experience very good no pressure to buy helpful with excellent advice when looking for size and colour. When ordering what you are happy with the process is easy and delivery can take a while but its only a guide you get a message and phone call

July 4, 2026
Rated 5 out of 5 stars

Lovely choice of furniture

We were welcomed immediately but felt under no obligation to buy. Jimmy listened to what we needed and found us our ideal furniture. There was plenty of choice and we were given demonstrations of how each item could be adapted. We didn't feel rushed to make a decision and he couldn't have been more helpful.Would definitely recommend the store.

July 3, 2026
Rated 5 out of 5 stars

Popped in to the cribs causeway store…

Popped in to the cribs causeway store just for a browse and were greeted by a gentleman called Simon who gave us an overview of the products and advice on fabrics he then showed us to a section of the store where they had some discounted items and to our surprise we found the perfect one. Simon then handed us over to John who went though all our options and sorted everything. Both gentleman were very helpful and welcoming and give great advice and services.

July 4, 2026

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