10/10 customer service and help specifically one member of staff Kseniia, who dealt with me and my partner over the course of 2-3 days, being super helpful and patient, continuously showing us ne... See more
Location
Switch locationCribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB
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See what reviewers are saying
I was greeted upon entry and the setup was explained along with a quick chat about what i wanted. I was then left to browse without any pressure or interuption. When i had chosen the sofa and chair i... See more
Generally everything went fine from ordering until agreeing a delivery date, the person on the phone was very brusque, I told him the date given at order time was only provisional but he insisted it... See more
Company replied
First time customers at this store. We were greeted by Lowri who was so welcoming and professional. She allowed us the time to look at all the products without feeling pressured but was always on hand... See more
Company details
About poltronesofà - Cribbs
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom
- 0191 731 3300
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Reply from poltronesofà - Cribbs
Delivered in the time stayed
Delivered in the time stayed
Delivered by competent personel
Thank you
We received a very warm welcome from a…
We received a very warm welcome from a lady called Toni, and superb service from her too.
Came before time stated early so could…
Came before time stated early so could go out and not wast the rest of day very professional at putting chairs together
Excellent customer service
Excellent customer service. Nothing was too much trouble. Sophie went above and beyond helping us.
Excellent all round
Service and advice in store was excellent, delivered within time frame and delivery service itself was also excellent
Delivery communication was very good
Very helpful and professional
Very helpful and professional. Called to say they would be earlier. Weather was very hot for them, but they were still smiling
Looks great, very professional delivery.
Although the delivery period was around 16 weeks, we were told this when we bought the furniture, so the delivery was on time. We were kept informed of the delivery date and time and the delivery team were actually early on the day which suited us. They were very polite, professional, careful and tidy. We’re very pleased. The furniture looks lovely.
Two nice guy’s carried the chair to the…
Two nice guy’s carried the chair to the bedroom for me
Friendly and efficient delivery men.
Such a pleasant and welcoming store…
Such a pleasant and welcoming store with great staff
Kept up to date on order
Kept up to date on order. Delivery quicker than expected. Delivery guys were excellent
From going into the local store until…
From going into the local store until we received our 2 settees i feel the whole experience very good no pressure to buy helpful with excellent advice when looking for size and colour. When ordering what you are happy with the process is easy and delivery can take a while but its only a guide you get a message and phone call
Lovely choice of furniture
We were welcomed immediately but felt under no obligation to buy. Jimmy listened to what we needed and found us our ideal furniture. There was plenty of choice and we were given demonstrations of how each item could be adapted. We didn't feel rushed to make a decision and he couldn't have been more helpful.Would definitely recommend the store.
Popped in to the cribs causeway store…
Popped in to the cribs causeway store just for a browse and were greeted by a gentleman called Simon who gave us an overview of the products and advice on fabrics he then showed us to a section of the store where they had some discounted items and to our surprise we found the perfect one. Simon then handed us over to John who went though all our options and sorted everything. Both gentleman were very helpful and welcoming and give great advice and services.
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