Your saleswoman was excellent and the ideal person to be an ambassador for you and the sale of your products. She was friendly, helpful and not pushy. All of the questions and requests were answered without the kind of forceful sales pattern of some places which sends me out of the door straightaway. More like her means more sales. Lovely coffee and a carton of water concluded a great experience. Thanks to her.

Showroom was nicely laid out, not cluttered. Was not jumped on by sales people as soon as I walked through the doors, which was refreshing. I was asked after about 10 minutes if there was anything in particular I was looking for, when I replied, Paul the very approachable and knowledgeable salesperson, recommended a couple of sofas. Everything was clearly explained and I purchased a sofa on the day.

Girl who served us remembered us from last time and was extremely friendly and helpful

All staff from sales to delivery were very helpful and highly efficient. I would not hesitate to recommend Poltronesofa to my friends and family. WELL DONE!!

Thank you for your help in choosing our new sofa. The shopping experience was excellent but we can’t comment on the delivery or sofa yet as it won’t arrive for a few more weeks. Thank you to Toni for your kindness and patience with us.

Good service from start to finish.
Kept me informed at all stages

Excellent service , Met all of our needs

Certainly a great selection of seating, the staff were very knowledgable and great to interact with, a pleasure.
Very helpful with our selection and subsequent purchase. Thank you.

We went to this outlet first on our search for a new leather sofa. The manager, Lowry, was exceptionally helpful and walked us through all the options and costs while making sure to listen and learn exactly what we were seeking to achieve. After visiting nine other outlets, we returned and purchased a new leather sofa. The main reasons for choosing this store were 1. Staff (Lowry) was really helpful, professional, and made us believe we have matched the purchase with our needs. 2. Widest selection of leather colors 3. The quality and design of the sofa.

My delivery guys, Andrew and Huw were friendly, polite and cheerful. They were quick with the delivery and constructing the furniture.

We had a really positive experience with Lowri who couldn’t have been more helpful. The shop was stunning too.

Just good service and lovely staff

The lady who served us was very professional and knowledgeable about the product. Helped us choose the fabric, had a coffee and was a lovely customer experience.

Lowri the sales person was very helpful and knowledgeable without being at all pushy. She was friendly and I enjoyed chatting to her.

Swift and professional service. Thank you.

On our first visit we were welcomed by Katerina, a lovely lady that guided us through the choices of sofas. So many.
We found one we liked, but wanted to look around for a bit.
A few weeks later, we popped in to recap on the sofa, and was helped by the lovely manager from Newport, sorry I can't remember her name, but she was really helpful and not pushy, if sale people get pushy, I leave.
But the manager was great, she gave us plenty of time to seat in the chairs, so we were able to make our own decisions, and we brought it, now just waiting for the delivery.
All the staff in the store were happy and friendly, they seemed like a happy team of people. Also the coffee was nice 👍

We were greeted with a smile and weren’t badgered just given all the information we asked for and left to browse until we needed help it was a very nice experience

Visited store, offered help by Toni but not put under any pressure. Once we had selected two asked Toni for help with measurements. Went back next day and made purchase.

Company were really helpful and pro-active when we needed to re-arrange the delivery day.
On the day of delivery, all went really well. The Delivery Team were really professional and friendly, explaining all the working etc.