poltronesofà - Cribbs Reviews 

2,320
TrustScore 4.5 out of 5

4.7

Cribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB


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Rated 5 out of 5 stars

10/10 customer service and help specifically one member of staff Kseniia, who dealt with me and my partner over the course of 2-3 days, being super helpful and patient, continuously showing us ne... See more

Rated 5 out of 5 stars

First time customers at this store. We were greeted by Lowri who was so welcoming and professional. She allowed us the time to look at all the products without feeling pressured but was always on hand... See more

Rated 3 out of 5 stars

Generally everything went fine from ordering until agreeing a delivery date, the person on the phone was very brusque, I told him the date given at order time was only provisional but he insisted it... See more

Company replied

Rated 5 out of 5 stars

After seeing TV adverts I decided to visit my local store which is about 15 miles away at Cribbs Causeway, Bristol. Easy to find just off the M5 and plenty of free parking. On entry to the store... See more


Company details

  1. Furniture Store

About poltronesofà - Cribbs

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,320)

16,902 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Visited store, offered help by Toni but not put under any pressure. Once we had selected two asked Toni for help with measurements. Went back next day and made purchase.

May 23, 2026
Rated 5 out of 5 stars

Company were really helpful and…

Company were really helpful and pro-active when we needed to re-arrange the delivery day.
On the day of delivery, all went really well. The Delivery Team were really professional and friendly, explaining all the working etc.

May 23, 2026
Rated 5 out of 5 stars

Excellent

From the moment of walking in through doors,we felt at ease,no pressure from salesmen but they said they were there when we needed them.We then approached Toni, who just put us totally at ease,explaining everything,all different fabrics and leather and colours,with her help we purchased a sofa,doing paperwork was very easy or Toni made it seem easy.Thank you very much but a special big thank you for Toni
Sally and Garry Hester

May 21, 2026
Rated 5 out of 5 stars

Exceeded our expectations

Popped into the Bristol Cribbs shop to find something for an awkward space, had all the family including my two toddlers.

Parents will know couch shopping with two excitable boys is a mission but the chap I dealt with was patient, kind and understanding of the distraction.

We did find what we needed, had to do a me sesson and then a wife session as we took turns keeping the kids entertained whilst our needs were patiently met.

Looks a bit posh when you go in but the staff were well trained, understanding and made the most of our visit.

Very happy, just great and would deffinately go back in the future.

Thank you for the great service 👍

May 20, 2026
Rated 5 out of 5 stars

Fantastic experience 🙏

Fantastic experience 🙏 We were assisted by James in the Bristol Cribbs Causeway retail park.
He was brilliant and we would certainly give him a
5 Star + Rating. he was courteous, attentive, tolerant 😂 and extremely knowledgeable.
Many Thanks for the experience.

May 19, 2026
Rated 5 out of 5 stars

Toni guided us around the store

Toni guided us around the store, and helped us find exactly what we were looking for. Her knowledge and friendliness made it a pleasant event. We left the store feeling we had purchased the furniture with the quality and at the price we were delighted with. Thank you.

May 19, 2026
Rated 5 out of 5 stars

Fantastic Sofas and service

We happened to walk into the store in Bristol just as they were changing over from SCS and the staff were amazing gave us a bag and free tape measure which was useful no pressure in fact bent over backwards to help up. We chose our sofa and ordered them less than two months and on time from delivery estimate they were delivered on a Saturday morning by two guys who again were amazing really helpful and made the whole experience super easy totally recommend these people and the sofas are very comfortable and well made too awesome

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery service first class

Delivery service first class. Staff in the store were extremely knowledgeable and assisted us greatly in making our choice of sofas. Delivery was made on time and we could not be happier with our purchase. Excellent company!

May 9, 2026
Rated 5 out of 5 stars

Very inviting store

Very inviting store, the layout is exceptional. Lots of space and great selection of sofas and chairs, beautifully displayed. The staff are so friendly and knowledgeable and happy to invite us to try as many as we would like. My husband and I were given great advice and left to made a decision in our own time. We've made a choice and are excited to be receiving our new sofa in a few weeks.

May 9, 2026
Rated 5 out of 5 stars

Great welcome and service

Great welcome. Lowrie was very thorough in helping us through the options and even measuring up which made us realise we couldn’t have what we originally thought. Even offered us a coffee. We went to other shops but service was nothing like this do came back and placed order.

May 9, 2026

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