10/10 customer service and help specifically one member of staff Kseniia, who dealt with me and my partner over the course of 2-3 days, being super helpful and patient, continuously showing us ne... See more
Location
Switch locationCribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB
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See what reviewers are saying
First time customers at this store. We were greeted by Lowri who was so welcoming and professional. She allowed us the time to look at all the products without feeling pressured but was always on hand... See more
Generally everything went fine from ordering until agreeing a delivery date, the person on the phone was very brusque, I told him the date given at order time was only provisional but he insisted it... See more
Company replied
After seeing TV adverts I decided to visit my local store which is about 15 miles away at Cribbs Causeway, Bristol. Easy to find just off the M5 and plenty of free parking. On entry to the store... See more
Company details
About poltronesofà - Cribbs
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom
- 0191 731 3300
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Good service
Visited store, offered help by Toni but not put under any pressure. Once we had selected two asked Toni for help with measurements. Went back next day and made purchase.
Company were really helpful and…
Company were really helpful and pro-active when we needed to re-arrange the delivery day.
On the day of delivery, all went really well. The Delivery Team were really professional and friendly, explaining all the working etc.
Excellent
From the moment of walking in through doors,we felt at ease,no pressure from salesmen but they said they were there when we needed them.We then approached Toni, who just put us totally at ease,explaining everything,all different fabrics and leather and colours,with her help we purchased a sofa,doing paperwork was very easy or Toni made it seem easy.Thank you very much but a special big thank you for Toni
Sally and Garry Hester
Josh and Joshua were great and a credit to your company. We are happy with our sofa and will come back when we need to purchase again
Josh and Joshua are a credit to your company and were very informative and took no time to put the sofa together.
Exceeded our expectations
Popped into the Bristol Cribbs shop to find something for an awkward space, had all the family including my two toddlers.
Parents will know couch shopping with two excitable boys is a mission but the chap I dealt with was patient, kind and understanding of the distraction.
We did find what we needed, had to do a me sesson and then a wife session as we took turns keeping the kids entertained whilst our needs were patiently met.
Looks a bit posh when you go in but the staff were well trained, understanding and made the most of our visit.
Very happy, just great and would deffinately go back in the future.
Thank you for the great service 👍
Fantastic experience 🙏
Fantastic experience 🙏 We were assisted by James in the Bristol Cribbs Causeway retail park.
He was brilliant and we would certainly give him a
5 Star + Rating. he was courteous, attentive, tolerant 😂 and extremely knowledgeable.
Many Thanks for the experience.
Could not have been more helpful got…
Could not have been more helpful got what we were looking for with lovely and helpful staff.
The delivery was great
The delivery was great, your staff friendly and helpful. Once i had a date, I was kept informed at all times when to expect delivery l.
Truly excellent customer service
Truly excellent customer service. Not pushy in the least, rather professional, helpful and knowledgable.
From entering the store to ordering our…
From entering the store to ordering our furniture everything was first class
Toni guided us around the store
Toni guided us around the store, and helped us find exactly what we were looking for. Her knowledge and friendliness made it a pleasant event. We left the store feeling we had purchased the furniture with the quality and at the price we were delighted with. Thank you.
Fantastic Sofas and service
We happened to walk into the store in Bristol just as they were changing over from SCS and the staff were amazing gave us a bag and free tape measure which was useful no pressure in fact bent over backwards to help up. We chose our sofa and ordered them less than two months and on time from delivery estimate they were delivered on a Saturday morning by two guys who again were amazing really helpful and made the whole experience super easy totally recommend these people and the sofas are very comfortable and well made too awesome
Delivery service first class
Delivery service first class. Staff in the store were extremely knowledgeable and assisted us greatly in making our choice of sofas. Delivery was made on time and we could not be happier with our purchase. Excellent company!
The staff were really lovely especially…
The staff were really lovely especially Jonny who had helped us at the store. He was very informative and knew a lot about the sofas
The salesperson was so helpful and…
The salesperson was so helpful and friendly and very knowledgeable about the product
Very inviting store
Very inviting store, the layout is exceptional. Lots of space and great selection of sofas and chairs, beautifully displayed. The staff are so friendly and knowledgeable and happy to invite us to try as many as we would like. My husband and I were given great advice and left to made a decision in our own time. We've made a choice and are excited to be receiving our new sofa in a few weeks.
Great welcome and service
Great welcome. Lowrie was very thorough in helping us through the options and even measuring up which made us realise we couldn’t have what we originally thought. Even offered us a coffee. We went to other shops but service was nothing like this do came back and placed order.
Was very happy with delivery which we…
Was very happy with delivery which we could track and arrived at expected time the two delivery me were very polite and friendly they put sofa exactly where we wanted it would highly recommend SCS
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