Was not happy that they sold item beginning of December when it was being on sale just after Christmas. There was no rush to have it delivered before Christmas and was delivered on 19th. On 26th it was reduced by 4 or500 pounds. Won't use them again!

My 3 corner sofa arrived early. The delivery men Karol and Dima were very professional ,friendly, helpful and polite. Set everything up and took away all packaging. I am delighted with my new furniture.

Updated delivery schedule which was adhered to.

Furniture order came in two deliveries. Faulty furniture on both occasions. Staff initially very helpful but just received notice that although the latest delivery can be repaired there is a 12 week lease in time for the parts. So I waited over three months for the furniture and now I have to wait another three months before it is fully functioning. Really not good enough and I hope some recompense will be offered.

Great service, very helpful from start to delivery.

ScS are always very reliable and efficient.

I would give 5 stars to your delivery driver Josh and his colleague they were excellent. Josh called me before hand to let me know when they would be arriving. Unfortunately my delivery slot was right in the middle of the school run. I mentioned this to Josh and he got to me a little earlier and got the sofa in and unwrapped really quickly. He engaged with my 5 year old grandson and it was a pleasure to have him and his colleague in my house. Could not have asked for more from them.

However I could only give SCS delivery team 4 stars because of the poor service I received prior to the delivery.

On two occasions the staff at the store put a note in my file to say delivery has to be after the 27th November both times this was ignored and I had a delivery booked in for 27th - the day my new carpet was being fitted.

Eventually the store said could I take an afternoon delivery in the 27th I said yes that would be fine. Then the day before I am told the delivery is booked in for 0830 - absolutely no use to me as carpet not being fitted until 9am.
The store manager said she would cancel it and rearrange for the following week. However I still received text messages and emails saying you would be coming on the 27th including a text message at 06.30 that morning saying you would be delivering at 08.30 that day. Very stressful not knowing if I was going to have to turn away a van and a driver who would then be stuck with my sofa on their van in the way of other deliveries. Fortunately they didn’t turn up

If it wasn’t for Josh saving the day with his fantastic service today I would have given this review 1 star. Josh definitely deserves 5 stars but the delivery team / process as a whole was painful and disappointing.

The store staff and the manager at Cribbs were very good more than happy with the service they provided and the fact that the manager had put a note in her diary to check my delivery and picked up on the fact that what should have been an afternoon slot was a morning slot so cancelled it and rearranged it.

You really need to address the way the deliveries are managed as that was definitely the weak part of the whole process - notes were ignored on three occasions messages sent to me despite cancelling and rearranging the date. Every other aspect of my purchase and delivery was great

Our sofa arrived on Wednesday, brilliant from start to finish. Delivery drivers were excellent but it all together plugged everything in and explained everything. Absolutely over the moon with it .
Sarah Cox

Great experience when visiting the Cribbs store today. Sophie was very knowledgeable and helpful. She was there to help us when needed but also gave us plenty of time on our own so we could think about what we wanted. It was a pleasure to deal with her.

The delivery was bang on time, the furniture was installed quickly and with no mess in about 15 minutes flat, excellent service 👍👍

The first contact with Johnny at SCS Cribbs Causeway was very good ,knowledgeable and friendly.
The two delivery guys were careful, quick and efficient.One pointed out that a glider was missing from one foot of our 3 seater sofa and put a temporary one on .
He said we should expect a call within 48 hrs about a replacement.To date no such call has been made and no glider in place ,hence one star deducted .

Team were absolutely brilliant. Helped with my pricing query, and went above and beyond. 5* recommended, can’t wait for our new sofas, in our new home!

Ordering fine with the right delivery dates. Staff friendly in the store, but felt I was lied to. Was assured that a sofa ordered would fit in any house as long as it doesn’t have to go in a lift, I specifically asked when buying. Unfortunately when the delivery driver turned up he stray away said “it’s not fitting through that door” we return 9 out of 10 of these with the same issue!! £100 later and a window out we finally got it in the house. Just be aware, when they are selling then everything fine, just triple check on delivery.

Avoid SCS Cribbs Causeway at all costs! Staff simply can NOT order sofas correctly!!! We not once said which way round the corner sofa as we was unsure how they are ordered in. So we took pictures of our living room and explained to them face to face how the corner sofa needed to be! We even sat down on the sofa corner in the showroom and explained it needed to be like this. We must have said it needed to be built this way at least 10 times! We even said to the delivery team that they was wrong on arrival! What an absolute shambles now we are stuck with a sofa that isn’t what we wanted!!

Please please take your custom to another one of there stores or better off go else where so you can avoid THEM ordering the wrong sofas!!

If SCS reply to this review ignore there typical response we have already dealt with there head office and got nowhere because of the incompetence of this store!!!

The store was laid out very well, also smelt amazing in there. The staff were very professional and full of knowledge . We dealt with Lowin and she was so very nice and extremely helpful.
Would definitely go again and recommend to friends and family

Always a lovely showroom to visit with a wide variety of sofas and more. Good quality Italian design furniture and a vast selection of beautiful fabrics.

The best thing about ScS these days is that their staff are so helpful and knowledgeable- essential when overloaded with choice.

Thank you yet again Emily for your advice. ScS is now my go-to place for excellent quality furniture and great service.

The two chaps that delivered our two Sofas were friendly, professional and rather chipper considering the early hour they made their delivery. Great service

Really helpful sales staff
Delivery team were excellent.
Arrived on time, took care. Considerate and efficient.
Constructed all the furniture and took away all the rubbish.
Recommend the team.