Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
Darlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... See more
From walking in the store Andrew was more than helpful. The communication for delivery was great. The 2 lads who delivered on the day keep us up-date and even notified us they would be arriving early.... See more
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Written by the company

Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom
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Dalton n Lewis delivered our new suite, first class service n really pleasant young men we were very pleased with the easy straight forward delivery Thank you Dalton n Lewis x
We to Darlington retail park and ordered a lovely settee that we really liked we met with Jay who was excellent and very professional and was very helpful for all our questions and needs that were expertly answered looking forward to when it is delivered great service keep up the good work 😁
Informative salesman that allowed time to decide. Good selection at fair price. Quality looks good but not yet delivered!
Furniture arrived very happy with my purchase. Arrived a few days earlier then expected but was happy it did .was informed throughout when the delivery would arrive and the delivery drivers were both friendly.
Pleased with new chair. Early morning delivery. All
Went well. Pleasant and helpful crew.
very nice and polite lads. Put all together for us and took all packaging with them. Kept us informed of arrival.
The whole process was seamless from start to finish. We were kept updated with delivery dates and the sofas were delivered earlier than expected. Also the information regarding the time slot was perfect
Matthew was really helpful, friendly and knowledgeable. Helped is pock something suitable that we wanted without overselling. Shop is clean smells great and lots of choice, highly recommended.
Good communication came when they said they would friendly helpful delivery men set chairs up quickly. Liked the free cleaning kit they left. The staff in shop had been helpful aswell.

Reply from poltronesofà - Darlington
From choosing the sofa to having it delivered, the customer service was brilliant. It made buying a sofa enjoyable after a previous bad experience.
Ian at Darlington was really knowable and helpful when we ordered our furniture. Would recommend.
Every member of staff was professional and helpful in choosing the right sofa for me.
Well looked after and helped instore, delivery lads very pleasant and courteous, they were on time and respectful of property, thank you
The staff were not pressing us they gave us the information we need to help make our choice. The staff were very polite and friendly they showed us all the different options and let us have a good look around. Can’t fault them
I visited the Darlington store on Saturday to select a new sofa. Matt was extremely helpful and knowledgeable about the products on view. As I am not expecting delivery of my chosen sofa until September, I can't review the actula product, or the delivery service.
brilliant service from ian, lovely store with great furniture. i have already left a longer review on trustpilot.
thanks for a great experience, we look firward to enjoying our new furniture
The sofa and chairs were perfect and the delivery was in the expected timeslot. I was kept up to speed as to when the crew would be arriving.
In less than an hour, the sofa and chairs were positioned as I had requested and tested to ensure the electric recliners worked...which they did.
A friendly professional team that did their job well.
Thank you
Excellent service great help sorting my sofa’s out .
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