poltronesofà - Darlington Reviews 

1,766
TrustScore 5 out of 5

4.8

Darlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB


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Rated 4 out of 5 stars

Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more

Company replied

Rated 5 out of 5 stars

Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more

Rated 5 out of 5 stars

We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... See more

Rated 5 out of 5 stars

From walking in the store Andrew was more than helpful. The communication for delivery was great. The 2 lads who delivered on the day keep us up-date and even notified us they would be arriving early.... See more


Company details

  1. Furniture Store

About poltronesofà - Darlington

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom

  • 01325 740670

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,766)

17,646 reviews in the last 12 months

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Rated 5 out of 5 stars

First of all I would like to praise the…

First of all I would like to praise the two delivery men who were very professional and careful with the delivery, and first impressions the two sofas seem good quality,and when I pointed a mark in the leather they took a photo as proof and reported it.

July 1, 2026
Rated 5 out of 5 stars

Fantastic service

The service we have received has been exceptional. From walking in to the store in March where Ian was informative, professional, helpful and not pushy through to delivery yesterday where Dalton and Lewis were fabulous. They were polite, efficient and truly professional. Absolutely recommend this company 👌

July 1, 2026
Rated 5 out of 5 stars

We love our new sofas

We love our new sofas. Great fabric and colour. We felt informed at every step in the process. Delivery was 4 weeks earlier than quoted. Communication about delivery was excellent and the lads that delivered them were polite, professional and efficient.

July 1, 2026
Rated 5 out of 5 stars

The staff are wonderful

The salesman who helped us was Ian and I can honestly say what a wonderful,informative guy he was he helped enormously in guiding me to what my needs were. He was warm friendly and made our visit a joy.

June 30, 2026
Rated 5 out of 5 stars

A very happy customer …

Great customer experience from start to finish - very swift, no stress. Love the tv ads and store layout; staff in the store were helpful and knowledgeable; communications re delivery were regular and clear; delivery team right on time, very pleasant team, set-up settees no hassle. Gorgeous leather settees, perfect. Happy, happy - highly recommended.

June 13, 2026
Rated 5 out of 5 stars

We recently visited the shop and liked…

We recently visited the shop and liked the furniture we saw so returned to have a second look and found a sofa and two chairs we really liked and with the help of Ian who listened to what we were looking for and talked us through colour schemes and options we bought exactly what we were wanted.He was so helpful ,friendly and made it all a pleasure along with his collague we cant wait for the furniture to arrive

June 26, 2026
Rated 5 out of 5 stars

Ask for Ian!

Ian served us, he was absolutely amazing. So friendly and kind, very knowledgable. Made the process like spending time with a friend. Amazing service.

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

Deliverd on time ,the wait was a bit…

Deliverd on time ,the wait was a bit long between order and delivery, but all went well.

June 25, 2026
poltronesofà - Darlington logo

Reply from poltronesofà - Darlington

Ciao Marlon,

I hope you are well and thank you for your review.

We appreciate you sharing your feedback regarding your order with us and are pleased to see that your delivery did go well.

All of our furniture is made to order so I am sorry if the delivery lead time was longer than you may have hoped for.

Thank you for your order with us and we hope that you are enjoying your new sofa.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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