Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
Darlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... See more
From walking in the store Andrew was more than helpful. The communication for delivery was great. The 2 lads who delivered on the day keep us up-date and even notified us they would be arriving early.... See more
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Written by the company

Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom
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Customer service is great and d the delivery and install team were very efficient, friendly and tidy. Super impressed!
First of all I would like to praise the two delivery men who were very professional and careful with the delivery, and first impressions the two sofas seem good quality,and when I pointed a mark in the leather they took a photo as proof and reported it.
Had exceptional service from Ian in store, explained what we needed and guided us through the available options, quick, efficient and very happy with purchases.
Thank you Ian!
Delivery personnel were very good in all they did and very good with there describing everything they were doing
The service we have received has been exceptional. From walking in to the store in March where Ian was informative, professional, helpful and not pushy through to delivery yesterday where Dalton and Lewis were fabulous. They were polite, efficient and truly professional. Absolutely recommend this company 👌
Very relaxed looking around no pressure, Ian was very helpful service 10 out of 10.
We love our new sofas. Great fabric and colour. We felt informed at every step in the process. Delivery was 4 weeks earlier than quoted. Communication about delivery was excellent and the lads that delivered them were polite, professional and efficient.
The salesman who helped us was Ian and I can honestly say what a wonderful,informative guy he was he helped enormously in guiding me to what my needs were. He was warm friendly and made our visit a joy.
Excellent service in store.
Delivery and installation by a professional team.
Very stylish and high quality sofas.
Ian was very helpful, knowledgeable and didn't push us into buying the sofa. Explained all our options, made it a pleasure to buy the sofa
Was lovely serve in the store really helpful..the delivery staff were very pleasant...the only thing was the time it took to be delivered far to long ....
Great customer experience from start to finish - very swift, no stress. Love the tv ads and store layout; staff in the store were helpful and knowledgeable; communications re delivery were regular and clear; delivery team right on time, very pleasant team, set-up settees no hassle. Gorgeous leather settees, perfect. Happy, happy - highly recommended.
We recently visited the shop and liked the furniture we saw so returned to have a second look and found a sofa and two chairs we really liked and with the help of Ian who listened to what we were looking for and talked us through colour schemes and options we bought exactly what we were wanted.He was so helpful ,friendly and made it all a pleasure along with his collague we cant wait for the furniture to arrive
Everything was perfect and I'm very satisfied thankyou
Ian served us, he was absolutely amazing. So friendly and kind, very knowledgable. Made the process like spending time with a friend. Amazing service.
Good quality chair at a great price
The staff member (Ian) at Darlington branch was friendly yet professional and provided all the information I needed
Deliverd on time ,the wait was a bit long between order and delivery, but all went well.

Reply from poltronesofà - Darlington
Excellent delivery & assembly service, staff polite & considerate of work environment
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