Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more
Location
Switch locationDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... See more
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... See more
Company details
About poltronesofà - Darlington
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom
- 01325 740670
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Able to track delivery via app and…
Able to track delivery via app and received phone call to advise when I could expect delivery.
May 24, 2026
Well done Poltronesofa.
The order process was excellent. Customer service at the Darlington Store was great, well informed & friendly.
I love my 2 seater recliner in a beautiful teal mixture material (anything but grey!!!!). Delivery was excellent too with plenty of notifications.
I understand the long wait - ordered in late January & delivered early May - as it was made to order in Italy.
May 21, 2026
Love the sofas
Love the sofas , delivery is was great kept informed all the way , delivery drivers were so professional, great all round experience
May 21, 2026
polite, friendly and efficient from start to finish.
the guy in the shop listened and was helppful and patient as i chose my purchase. The guys on the phone were helpful and efficient as i changed the delivery date. the guys delivering were polite and friendly and did an excellent job. Thank you.
May 14, 2026
Very knowledgeable staff and fantastic…
Very knowledgeable staff and fantastic service from Ian. Very pleased with the sofa we have chosen, excellent quality. Can’t wait for delivery, thanks.
May 16, 2026
Unprompted review
Excellent service
Clear, precise delivery slot with extremely, helpful, friendly and efficient staff.
May 16, 2026
Friendly and professional staff
Friendly and professional staff, not overpowering and allowed time browse, but were there to answer any questions and give advice.
May 8, 2026
Very helpful staff and good choice of furniture
May 10, 2026
Kept us informed on delivery very…
Kept us informed on delivery very polite and respected our home
May 13, 2026
The salesperson was on hand to answer…
The salesperson was on hand to answer every question, but by no means pushy at anytime. Genuine lovely person.
May 7, 2026
Great service.
May 6, 2026
Excellent service
Received excellent service at the Darlington store. Jay explained how everything worked and then left us alone to look around. He did ask if we would like a drink too. We did find the suite that we were looking for and promptly purchased this. Looking forward to receiving it in August.
May 8, 2026
Choice good, delivery dates not so
We used two stores Portrack and Darlington, really used Portrack to decide on what we liked as we were on our first day of looking, we bought in Darlington as it was nearer to home and had been to numerous other brand stores before we decided.
April 30, 2026
Ian helped us purchase a sofa and he…
Ian helped us purchase a sofa and he was super helpful and kind and made sure we knew every little detail.
May 1, 2026
Showroom really well laid out
Showroom really well laid out. All the sofas look great. Plenty of choice. Staff really welcoming and knowledgeable. No pressure sales tactics which is refreshing too.
April 28, 2026
The sales assistant was very helpful…
The sales assistant was very helpful and knowledgeable I’m only disappointed that it takes 12 weeks before delivery.it used to be 6 weeks. Still bought a settee the quality and the workmanship is excellent so I was willing to wait. But 12 weeks is along wait
April 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.