I ordered my sofa on the 9th November. 3rd February delivery came but the wrong sofa dimensions had been ordered. (Delivery men didn’t even have the correct tools to put sofa together if it had been correct). After several phone calls, I was told I couldn’t have a refund as it was made to order and the gentleman who ordered couldn’t remember if it was his mistake due to how long it had been but as a ‘good gesture’ they would reorder and arrange loan furniture as I have children. So at this point I HAD to accept that I’d over paid for the sofa I actually wanted because the wrong size ect had been ordered. 4 months later I was told the new sofa would be here this week. Delivery day came, no delivery. Emailed store, was definitely on system for that day- rearranged for yesterday. No delivery. I paid over 3k for a sofa 7 months ago and I still have not received my sofa. Can’t get in touch with customer service as its such a long wait and when they do answer I’m cut off. Taking unpaid leave from work for deliveries that don’t come. Several complaint emails sent to multiple people with no response. Terrible experience and still ongoing.

From walking into the store at cortonwood in February to receiving our new suite today, it was a great experience no hard sell in store lady was very knowledgeable and helpful. The 2 guys today who delivered josh and harry were brilliant very polite and mindful of the property and surrounding area, they even tolerated the dog. And as for the suite it is 1st class and we are very pleased with our purchase 😀

Both delivery operatives were polite and helpful they performed both delivery and construction of our sofas they managed to carry safely all 5 sections to the rear of our house to gain easier access through the French doors they unpacked all 5 units and removed all the packaging promptly

This is the second sofa I’ve had from scs my first one was over 20 years old lasted well. Love my new sofa and chair so well made was totally worth the wait . The chap that helped me was friendly and knowledgeable

This is a review for the NWT contractors who delivered the 2 x 3 seaters : Daz and Matthew. Professional, personable and determined to get the sofas into the property when plan A was obvioulsy not going to work. A real credit to NWT and SCS.

The sofa is great qns great service

Made to feel welcome by two members of staff,Richard and his colleague.Gave us some information on the styles,colours and fabrics and then left us to walk around the store.No pressure but very polite and professional.We then looked at a suite then went home to measure up.Came back ,made a decision to buy and Richard was excellent in his job by giving us all the information we needed from buying to delivery.Would highly recommend anyone with this store and it's great staff.Richard and his colleague really informative and nice people.

Sofa Cancelled twice, no message the second time until a phone call the morning of booked delivery saying sofa arrived late and missed the morning vans, no interest for call centre or instore about the stres or inconvenience they have caused.

Susie was absolutely brilliant, answered all our questions and found us the perfect sofa to suit our needs.

Great experience with a lovely lady called Susie at the Cortonwood branch, haven’t received our purchase yet but very happy with ordering process

If I could mark this company lower I would , I have now had my faulty sofa since the 26th of March and I am still waiting for them to collect which has now supposedly been booked in 4 times and no one has come for it or contacted me to say it wasn't happening , I have sent countless emails and phone calls and no one helps they just give you false promises and even put the promise in writing and still don't follow through with anything , they are expecting me to start making payments on a sofa they are supposed to be collecting, I am at a loss of what to do i have considered putting the sofa outside or even taking it back to the store myself , I think next step needs to be some legal advise on where I can go from here

We have had an amazing experience today at SCS. Richard and Nathan were both extremely helpful and met all of our needs.
They were patient and helped us find our dream sofa and colour!
Can’t thank them enough. They explained all options and found what worked best for us!

Extremely polite arrived when they advised. Very efficient and tidy.

We’ve had a problem with a sofas bought from scs been trying to get to talk or ring us back from scs for weeks with no joy at all they advertise frame is guaranteed on the back of the delivery trucks.

Helpful staff. I think the store should have had bigger swatches to put over the sofas on display to get a better idea of what they would look like in the colour we wanted. The store was advertising free finance but we weren't asked how we were going to finance our purchase, we were just asked for our credit card.

I felt deceived by the sales tactics used. I was never told that if a 'price match occurred this would affect the whole order. Your invoice could say' free delivery or free leather care kit, but if a price match is done you might find they remove those free things. I purchased 2 leather chairs and despite them both being reduced TWICE by a few hundred pounds, in the end all I saved was a measley £46. That's when they tell you that they price match the whole order. I raised this with the store but they were not interested. It is difficult to complain and there are no direct phone n⁰s for the store. I sent emails but got no reply. So despite me categorically explaining my needs to the salesman at point of sale and requesting a final price as I did not want things being added on at a later date. 'But don't forget that we price match' I was told, if the prices go down. Both my leather chairs were reduced twice, collectively over £300 but by them slyly price matching the whole order it means they can change the discounts offered at point of sale. You might have originally got free delivery but end up having to pay for it. Basically all the fancy TV ads and salesman spiel don't mean a thing. They give you something with one hand then take it away with the other. I felt like they could just fudge the figures anyway they liked and there is nothing you can do about it. It's taken me a few months to be able to write this review as the whole episode made me ill. They can move the goalposts when they want and there is nothing you can do about it. On the website it looked good that my chairs had be been lowered in price by a few hundred pounds..... Yet my total savings was a meagre £46. What does SCS stand for? Shaft Customers Shamelessly maybe? Do yourselves a favour and go somewhere else. Although I do love my chairs, I will never recommend this store to anyone.

Thank you for your speedy response.
May I suggest that going forward you clearly explain to customers AT THE POINT OF SALE, the kind of mathematical gymnastics you employ whenever there is a price match. Be honest and inform your customers that although the signs displaying 'Free Delivery or Free Care Kit can be removed at any time. As I was told when I complained, you offer such things 'out of the goodness of your heart' and you can remove them at any time!
Also please do not assume to know what outcome I was hoping for. You are not psychic. You cannot read my mind so you have no idea what outcome I was expecting. What I do expect is total transparency from your sales staff regarding offers and price match etc. I do not think that is too much to ask for. It should be clearly explained and displayed for all to see.
The collective 'price drop of my chairs was £391 yet my bill only went down by £46 due to promotions being changed from the ones on my invoice. There are no signs throughout the store stating this and that you are only entitled to one at a time.
Your sales staff should clearly explain that no matter what is agreed at point of sale and no matter what your invoice states, take it all with a pinch of salt as you can do whatever you please and move the goalposts to benefit SCS only.
Many thanks for saving me £46 and changing my promotions and of course doing the price matches as a gesture of your goodwill.
If the salesman had explained all this and the big signs in store were honest and transparent, there would not have been a 'point of sale in my case. I would have taken my money and gone elsewhere, but with you being psychic, you would have known this.

When me and my partner went into SCS at Cortonwood we had a lovely welcome from the staff.
Mason really helped us out by explaining the different fabrics what we could get and with us having little children what the best options would be.
Mon extremely helpful and friendly. Explained everything we needed to know and we purchased a sofa

I marked SCS as a four. I would’ve marked it as a two but the delivery drivers were extremely helpful and that’s why I’ve given scs a four. I must say the reason why I would’ve given it only two stars the call centre is a nightmare to deal with

Staff member was super helpful and very understanding with our history and reservations about apply for the finance and the lady didn't judge but sat and helped us through it and it made the whole process comfortable and rewarding.