Great experience from when I visited the store & purchased my furniture to it being delivered.
I was kept updated throughout on progress of my furniture & when it was arriving for a good few days before delivery date & on the morning of delivery.
The guys who delivered my furniture were very friendly & polite, it didn’t take them very long at all & they made sure everything was ok before they left.
Thank you

From the second we came through the door, we welcomed by Dominic. At no point were we pressured. We were given time and space to look around. We were given some excellent advice.
The whole experience was comfortable for us both.
As a consequence of this, we will definitely recommend yourselves to the people that we know.

I visited the store just looking not planning on buying at the moment. However the lady was extremely knowledgeable and went through the details thoroughly. I did order a settee and chair. The lady is a credit to your company.

Christine Jordan

Great service and great knowledge about the products

Dominic very helpful
However when we went next to order and pay i felt pressured into making decisions and rushed especially when saw the sales person on this day walking upstairs with card machine!!!

Very professional and helpful members of staff . Special mention to Aziz who went above and beyond to meet the needs of 4 different people.
Thank you.

Relaxed visit. Knowledgeable and welcoming staff (Aziz), ready to assist, answer our questions and offer suggestions.
We also had plenty of opportunity to wander around and browse at our own pace.

First of all as soon as walking into the showroom it smelt BEAUTIFUL
the staff were very friendly and very helpful
I explained what I was looking for due to my health conditions and that took me straight to what I needed and wanted.
I understand the furniture has to be made but I just wish it good be sooner than 3 months
Overall very happy
Thank you poltrone

Customer experience in store was good. Demonstrated chairs and listened to my needs. Chair I bought met all my needs. I was kept informed of a delivery date and on the day in tetms of timing. The delivery itself was ok but guys were uncommunicative and surly. No demonstration, no advice, nothing. I was underwhelmed by lack of courtesy

Any material/colour for any suite was a major decision for us to buy from you.
Very friendly staff.
Still haven’t decided weather or not to have the £350 for the additional warranty/insurance package. Seems a lot of money as we’ve previously been very disappointed by other deals from other shops in the past because they were a scam (not your shop). Your insurance package was too complicated to understand.

The whole experience from walking into the SCS store at Kingsway Derby to the delivery on Friday. Very professional service, friendly and helpful staff, great array of sofas to choose from. Would recommend SCS to everyone.

The delivery guys were friendly and put sofas together and in place we were informed when coming and everything was bang on very pleased.

Great communication at sales point and excellent delivery service

Myself and my partner visited the kingsway Derby store. On the first visit extremely impressed by the salesman Ant. Very helpful and not at all pushy. Visited a few days later after deciding on model and colour. Ant assisted us in our purchase. Very happy with the service and ease of it all. He is a credit to the company. Would highly recommend. Thank you.

Very helpful especially Anchal and Paul. Felt very comfortable and looked after. Will definitely return when I need my second sofa

We bought two recliner armchairs and they are amazing. The sales team at Derby are wonderful. The time from ordering and delivery was 2 months but well worth the wait, don't be put off by that. The delivery men were friendly and set up our chairs where we needed them. They demonstrated the workings and the lumber section is bliss, at 81 and 82 just what we needed. The price was so much less than buying from a mobility shop and much more comfortable. Thank you so much x

Great staff

Delivery and Service
Helpful and polite. Very careful with my new chair and showed me how it works again

Service and Staff
Very helpful. Polite staff and ensured everything was correct in the order

We was told in the shop when ordering the two chairs they would be 8-10 weeks delivery. After 10 weeks contacted the store to say someone would call me which never happened but I received a text to say my furniture was being delivered only to find out it was one chair not both. Eventually the second chair was delivered 16 weeks after order. Shocking customer service with lead times and information. Could not fault the delivery team though very professional and obviously the quality of the chairs is brilliant but very disappointed in the customer service from the shop.

Poltroon Sofa TV advert attracted my attention and me and my family visited the showroom with a view of just browsing. We were greeted by Anbhal who was very friendly and not pushy. The helpfulness, professionalism and friendliness of this very nice lady led us to buy a new 3-piece suite. It was excellent customer service and smooth-free process from browsing to purchase.