poltronesofà - Derby Reviews 

1,543
TrustScore 4.5 out of 5

4.6

Kingsway Retail Park, Kingsway, DE22 3FA Derby, Derbyshire,, GB


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Rated 4 out of 5 stars

Any material/colour for any suite was a major decision for us to buy from you. Very friendly staff. Still haven’t decided weather or not to have the £350 for the additional warranty/insurance pack... See more

Company replied

Rated 4 out of 5 stars

Customer experience in store was good. Demonstrated chairs and listened to my needs. Chair I bought met all my needs. I was kept informed of a delivery date and on the day in tetms of timing. The deli... See more

Company replied

Rated 5 out of 5 stars

Dominic very helpful However when we went next to order and pay i felt pressured into making decisions and rushed especially when saw the sales person on this day walking upstairs with card machine!... See more

Rated 5 out of 5 stars

Relaxed visit. Knowledgeable and welcoming staff (Aziz), ready to assist, answer our questions and offer suggestions. We also had plenty of opportunity to wander around and browse at our own pace.... See more


Company details

  1. Furniture Store

About poltronesofà - Derby

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Kingsway Retail Park, Kingsway, DE22 3FA, Derby, Derbyshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,543)

16,902 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Product & Customer Service

The salesperson Calum was very helpful during the sale and demonstrated a typical sofa bed in action.
He took us through the sales process very efficiently and met all our requirements.
The sofa bed arrived as promised this week and the installers were very efficient and took great care in taking it upstairs, fully assembling it and gave us a good demonstration of how it worked.
Very pleased with the final product.

June 4, 2026
Rated 5 out of 5 stars

Delivery was on time .very well done

Delivery was on time .very well done. Sofa bought in without damage to it or my home .put together carefully. Both men were very curtious and polite helpful and friendly. Overall a very good experience.

June 5, 2026
Rated 5 out of 5 stars

The minute I walked threw the doors I…

The minute I walked threw the doors I was made welcome. I had a very good experience with all staff. They was there when I needed help and the rest of the time I was left to browse without being over whelmed by staff. I would recommend any one to use this store . Staff were fully aware of the products . They answered every question I had. Thank you poltronesofa

June 3, 2026
Rated 5 out of 5 stars

I came into Poltronesofa Derby not…

I came into Poltronesofa Derby not knowing what I wanted or anything got welcomed my Paul amazing knowledge very professional helped me find my right sofa he explained everything and took his time very happy with my experience and I’ve got my sofa :)

May 25, 2026
Rated 4 out of 5 stars

Calum was very good and explained…

Calum was very good and explained everything clearly.

May 27, 2026
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Reply from poltronesofà - Derby

Ciao David,

I hope you are well and thank you for your review.

Its great to see that you had a positive experience with us on your recent visit.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Thank you Ant!

Ant gave us a great great welcome. Spent time showing us a variety of options that met our specifications and taste. For each was able to talk knowledgeably about the product, its options regarding getting it into our property and the choice of fabrics. We were so impressed we bought a sofa!

May 27, 2026
Rated 3 out of 5 stars

Yes guys was helpful but I hate the…

Yes guys was helpful but I hate the fact the minute u walk in door they are there jumping on ur back don't give u chance to look properly.

May 27, 2026
poltronesofà - Derby logo

Reply from poltronesofà - Derby

Ciao Helen,

I hope you are well and thank you for taking the time to leave us your review.

I am really pleased to see the team were helpful, but we’re sorry you felt approached too quickly when you arrived. I completely understand some customers prefer a bit of space to browse first and will certainly pass on your feedback to the store, to help us improve our customer experience moving forward.

Thank you for your order with us and we will reach out once your furniture is ready for delivery.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Superb Brian & Nicky

The whole experience was great from start to finish the man that looked after us went above and beyond his job he stayed 3/4 off an hour after closing time and was so helpful a credit to the company would definitely recommend it to anyone 👍

May 27, 2026
Rated 5 out of 5 stars

Thank you,from coming and choosing my…

Thank you,from coming and choosing my furniture it has been excellent service. Pete the salesman was very patient and Paul and Marvin the delivery men where lovely. So I will be telling anyone that wants any new furniture to come to you.

May 27, 2026
Rated 5 out of 5 stars

Beautiful shop

It was a beautiful shop, and the staff were very nice. Our salesman was also very knowledgeable about everything. We just hope we'll love the sofas we chose.

May 20, 2026
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. Delivery guys were friendly and efficient. Lovely sofa. Can’t fault anything about the whole purchase and delivery experience. Well done!

May 23, 2026

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