Any material/colour for any suite was a major decision for us to buy from you. Very friendly staff. Still haven’t decided weather or not to have the £350 for the additional warranty/insurance pack... See more
Company replied
Kingsway Retail Park, Kingsway, DE22 3FA Derby, Derbyshire,, GB
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Any material/colour for any suite was a major decision for us to buy from you. Very friendly staff. Still haven’t decided weather or not to have the £350 for the additional warranty/insurance pack... See more
Company replied
Customer experience in store was good. Demonstrated chairs and listened to my needs. Chair I bought met all my needs. I was kept informed of a delivery date and on the day in tetms of timing. The deli... See more
Company replied
Dominic very helpful However when we went next to order and pay i felt pressured into making decisions and rushed especially when saw the sales person on this day walking upstairs with card machine!... See more
Relaxed visit. Knowledgeable and welcoming staff (Aziz), ready to assist, answer our questions and offer suggestions. We also had plenty of opportunity to wander around and browse at our own pace.... See more
Written by the company
Written by the company

Kingsway Retail Park, Kingsway, DE22 3FA, Derby, Derbyshire,, United Kingdom
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Staff member greeted us on entry to store and gave us a complete overview of what t o expect
The salesperson Calum was very helpful during the sale and demonstrated a typical sofa bed in action.
He took us through the sales process very efficiently and met all our requirements.
The sofa bed arrived as promised this week and the installers were very efficient and took great care in taking it upstairs, fully assembling it and gave us a good demonstration of how it worked.
Very pleased with the final product.
Professional friendly staff and display off sofas and choice of covering fabric and leathers bewildering. Very hard to make our final our final decision.
Delivery was on time .very well done. Sofa bought in without damage to it or my home .put together carefully. Both men were very curtious and polite helpful and friendly. Overall a very good experience.
The minute I walked threw the doors I was made welcome. I had a very good experience with all staff. They was there when I needed help and the rest of the time I was left to browse without being over whelmed by staff. I would recommend any one to use this store . Staff were fully aware of the products . They answered every question I had. Thank you poltronesofa
we had chairs deliverd they arrived on time they did not take long to assemble dean and james was very polite well pleased my sister and husband has brought two sofas from you now
I came into Poltronesofa Derby not knowing what I wanted or anything got welcomed my Paul amazing knowledge very professional helped me find my right sofa he explained everything and took his time very happy with my experience and I’ve got my sofa :)

Reply from poltronesofà - Derby
Ant gave us a great great welcome. Spent time showing us a variety of options that met our specifications and taste. For each was able to talk knowledgeably about the product, its options regarding getting it into our property and the choice of fabrics. We were so impressed we bought a sofa!
Yes guys was helpful but I hate the fact the minute u walk in door they are there jumping on ur back don't give u chance to look properly.

Reply from poltronesofà - Derby
The whole experience was great from start to finish the man that looked after us went above and beyond his job he stayed 3/4 off an hour after closing time and was so helpful a credit to the company would definitely recommend it to anyone 👍
Thank you,from coming and choosing my furniture it has been excellent service. Pete the salesman was very patient and Paul and Marvin the delivery men where lovely. So I will be telling anyone that wants any new furniture to come to you.
The place is welcoming and l managed to get what l wanted , the team was very helpful , They are taught to listen , which is amazing skill . I am a happy customer
Delivered when you said it was, comfy stylish and smart. Good service!
It was a beautiful shop, and the staff were very nice. Our salesman was also very knowledgeable about everything. We just hope we'll love the sofas we chose.
Everything went smoothly. Delivery guys were friendly and efficient. Lovely sofa. Can’t fault anything about the whole purchase and delivery experience. Well done!
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