We found what we were looking for with the help of your friendly and helpful team at kingsway Derby thank you

Best customer service ever 👌

Greta salesman not too pushy helped with what we wanted. Sofa ordered so will wait and see on quality etc when it arrives

Exclusive service

Staff were very helpfull, shop very well laidout ,i found lots of good quality furniture it was hard to choose

We had a great experience everyone was so helpful and chatty thank you

The store was welcoming and there was an amazing range of sofas and colours of fabric. The store attendant was very helpful without being pushy, so much so that we did go back a week later when we knew he would be there to actually order it. They were very flexible on delivery options, so as yet we haven't received it, at our request.

The staff were very helpful, we were able to take our time choosing the right sofas for us. Thank you

Excellent service. Great range of sofas and choice of fabrics

Update to the below review - STILL NO STAIN KIT WHICH FORMED PART OF MY ORDER. I’ve paid for it, still not received, continue to be ignored by this ridiculous lack of customer service after spending three thousand pounds with the business.

ABSOLUTLEY APPALLING - AVOID!

Incredibly disappointing service and support from the DERBY SCS team at Kingsway Retail Park. I have paid for a stain removal kit and the delivery team didn’t bother to bring it with them, promised me it would be sent out in the post automatically - this didn’t happen. I have had to chase the team in Derby store (my only contacts) 4 times now. I’ve spent over £3000 on two sofas and they let the whole brand die because of one measley stain removal kit. Still no delivery date provided, nor confirmation of delivery at all. Incredibly poor and absolutley pathetic behaviour. Will post a new review each day on the current situation until I receive my kit.

I love my new sofabed and the sales team in store were great and helpful. However the delivery team were quite rude and grumpy. Also I ordered things to go on the feet of the sofa to move it easily on carpet. They didn't come with the delivery and I have had to phone 3 times to try and sort this. The aftercare and communication is not good.

Edit: I still haven't received the feet covers and it has been over 2 weeks since their reply promising I would receive them in 5-7 working days.

I would not recommend this company under any circumstances and I If i could give it 0 stars I would ,I paid over £3k in April 25 for a Italian Leather corner sofa ,the base has collapsed and it's akin to sitting on a bean bag ,leather stretched now ,having contactEd after care 6 photos requested ,on reply lack of customer maintenance, the cushions are fixed they cannot be turned ,was advised to move places more often, so if all four seats had been used all 4 bases would be damaged ,no visit end of case ,I've had a independent assessment with a Upholsterer of 45 years experience, his view is incorrect/ lack of foam ,and no barrier in between webbing and foam ,the case is in the hands of the Ombudsman,I have joined a scs complaints group and this problem is rife ,if I have no joy with Ombudsman I'm going to small claims courts! order number 1000173587

Delivered on time with plenty of correspondence prior to the delivery time . Nice friendly lads, put chair in place and made sure I was happy with it before they left.

Flawless delivery. Came earlier than expected time within the message and called when half hour away.

Morning slot given so also no disruption to work

Poor quality fabric, numerous faults, creases. Unable to speak to anyone at customer services, you have to submit photos on an online form which isn’t easy to navigate. I now have to wait 3 working days to hear. Very poor service and don’t even get me started on the broken light in my hallway which the delivery driver tried to imply was broken before they arrived. Not a happy customer and won’t be using scs again!!

Great customer service, delivery ahead of schedule and great delivery team. Fast, polite and efficient. Great Item.

Absolutely Disgraceful Experience – Avoid at All Costs

We purchased a sofa bed from SCS for over £2000, expecting quality and durability for that price. Unfortunately, what we received was a product with a clear manufacturing defect.

When the sofa bed is opened, the section that forms the base of the bed is extremely low, unstable, and sticks out awkwardly. It feels unsafe and poorly constructed. This is not a minor issue — it completely affects the functionality of the sofa bed and makes it uncomfortable and impractical to use.

SCS sent an engineer to inspect it, and he clearly stated that this is a manufacturing fault. However, despite their own engineer confirming the defect, SCS is now denying responsibility and refusing to take any action. Their handling of this situation is absolutely ridiculous and unprofessional.

Spending over £2000 on a sofa should not result in this kind of stress and disappointment. The way they operate and treat customers once they’ve taken your money is shocking. No accountability, no proper customer service, and no resolution.

Extremely disappointing experience. I would strongly advise others to think twice before purchasing from SCS.
Better buy from temu

Very polite and helpful

BE AWARE WHEN ORDERING FROM SCS KINGSWAY, DERBY!
I have ordered a sifa with a delivery date of September 25. Everything was going smoothly until 2 weeks before delivery, when the online tracker stopped, and the delivery date came and gone. I had to follow up with the store about my order for 8 weeks before it was delivered. Countless calls to the store, only to be told that they don't know what is happening, or they have sent an email to the manufacturer. Every time you get told that someone will call you back, be aware that THEY NEVER WILL call you back. Eventually, after delivery, the store promised a gesture of goodwill, but they had to get a "CODE" from the regional manager, which would take just 3 days. 3 months later and 8 calls to after care, and we are still in the same place, waiting for that "CALL BACK" from someone. The store blames the aftercare and the regional manager, aftercare stated that it is for the store to resolve.
I DO NOT RECOMMEND THE STORE UNLESS SOMETHING IS IN STOCK AND YOU CAN TAKE IT WITH YOU ON THE DAY!