Delivery on the day was good, or what i would expect, the crew were on time as stated, respectful and polite.
This still doesn't detract from the fact it is 8 weeks late, compensation is.e. the delivery cost still not gone into my bank.

Visited the Derby Branch on the 6th April, purchased a sofa from the store and was scheduled for delivery on the 25th of April. Used a days holiday, sofa didn’t turn up with no phone calls/explanation. Customer service is appalling, we can’t get a call or email returned to us.
Do not use SCS, Trading Standards and Financial Ombudsman involved.

Edit - received a phone call the following day - because of this review no doubt. Could not locate the sofa location and we have requested a full refund. We were told we would receive a phone call for the refund, that was a week ago and still nothing. Application with small claims court has been filed.

Great products at great prices, helpful and knowledgeable salesman Reece

Respectfull , friendly

Great service professional courteous and attentive fulfilling all our requirements

They did a really good job and were very friendly around the children. The sofas were put in very fast, and gave us all the detailed required.

We have just purchased a leather recliner chair from the Derby Kingsway store. First class service and very pleasant advisors. The chair has been delivered this morning. The delivery team were excellent, clean polite and respected our home, they unpacked and assembled the chair in record time, took all the packaging away. We have no hesitation in highly recommending Adrian and Jay ( DON-1049 ) well done boys!

Scs missed my first delivery saying i hadn't fully paid my balance which i clearly had, waited in a full day without any communication, we couldn't even contact scs as there was a 6 hour wait on calls.

When sofa finally arrived weeks later 1 leg was extremely short and the sofa wobbled. The scs driver said scs would contact me but surprise suprise that call never came.

Horrendous company

I visited SCS, Derby Kingsway,end of February ,looking for a dual recliner chair. The salesman Reece was extremely helpful and explained everything i needed to know, i can't thank him enough. Delivery was on march 17th and was fast and efficient, by Tom, Sam and Deon they were pleasant, cheerful and polite and took all packaging with them .

Shopping made easy with free delivery. Reece was very efficient and helpful with my purchase and has kept me up to date with my delivery schedule.

I am writing this here because it seems to be the only way to spark you into anything resembling the bare minimum of post-sales customer service.
The sofa I began asking for a repair for in January has had 2 visits from Emmeira, the last one nearly 2 weeks ago on 14th March. The repair guy found that one of the support brackets of the sofa had never been screwed into the frame at manufacture. He fixed that and tonight I hear another creak, from the area that another support is. I assume therefore that this has also never been fixed properly and is yet another faulty component.
I am done waiting hours and days on end for your customer service team to bother to call me back after I attempt to call them, so I would like someone to use the details - phone number or email - associated with the order reference I have attached to this review, to contact me as soon as you see this.
What I will be demanding is that you replace this obviously-faulty sofa, which is clearly not fit for purpose. You have had 2 attempts to fix it, have charged me £60 for the privilege of waiting in 2 days when I had work to do, and yet have still failed to do so. If you are not prepared to replace this woeful piece of furniture that I would be embarrassed to sell at £200 let alone well over £2000 after this catalogue of disasters, then I will just go and stand in your Derby showroom and tell every single person who enters the store, just how cheap and nasty your products are, and that the prices are borderline theft for the utter rubbish you sell.
Either that or I will attempt to repair it myself and charge you the going rate for my time, which is about £500 for a half-day. Your choice, but I am sick of fighting and wasting all of my time on the phone to fix your issues.
If you have any shred of consideration for your customers once you have stripped them of their money, you will agree and put things in motion to replace this sofa free-of-charge.
I expect a call tomorrow and if I cannot answer, I expect you to actually leave a direct number I can return the call on, NOT the switchboard. Also, as it is basically invisible on your website, I want to know how to make a formal complaint about the service (or lack of) I have received.
How you are still in business given the post-sales complaints listed on here is beyond me.

EDIT on 2nd May 2025: ScS did call me back, but only to arrange a third visit by Emmeira. This was supposed to be an "assessment" but resulted in the technician opening up the sofa for a third time and basically filling the frame with glue and putting in several screws.

I honestly do not know what it would take for ScS to replace a sofa if this was not enough. At least it does not creak any more - for now - but we have ended up having spent well over 2 grand on what has become someone's pet woodwork project...

Excellent service from start to finish. Nothing too much . Answered all questions. We even got offered a hot drink.very polite. Very good salesman. Would definetly go to kingsway derby again.

Great company, sofas last forever. Tom & Paul delivered the sofa very thoughtful regarding my paint work etc. Super delivery service. Definitely use this company again.

Orderd in the Derby store with Reece made us feel welcome soon as we walked in the door, knew exactly what we wanted and so helpful, the order was placed..
Delivery guys Tom and Paul kept us well informed on delivery day arrived well within their estimated time ,phoned at their previous drop to tell us they were on the way within the hour. They were both so polite and friendly and were very respectful of our home. Removed packaging put sofa exactly where the space was for it. Left with a friendly smile .Thankyou SCS fro store to delivery first class. The furniture is also first class , well made and value for money..

We had an email and text to say the sofas would be delivered on Friday 14 March, and they weren't delivered. We stayed in all day waiting, no one came. We had a time between 7 and 12 for them to be delivered, nothing!!!! tried to phone to find out why the sofas weren't delivered, but obviously couldn't get through, no response to the email I sent either!
On the Saturday morning at 7.45, we had a phone call from the scs drivers to say the sofas would be delivered in 10 minutes time!!!!! We were still in bed!!! We have now got the sofas, but the whole experience completely spoilt the excitement,total disappointment!

I've just received a reply from Lyndsey, (social media team) who apologised for the inconvenience, but this still hasn't answered the question as to why this has happened. To take time off, to wait in all day from 7 till 7, unable to contact anyone to find out what is happening is inexcusable. I would not buy anything from scs again if this is their standard of customer service!

Realise what SCS stands for :- Sh¦t Customer Service.
Diabolical from start to finish
1. Delivered wrong sofa colour, specs different to the one in store.
2. Ringing the customer support is pulling teeth, they said it was that weekend when I mentioned it, but lies as every single time is the same, 23 hrs for a queue call back. Rude staff and don't care what you say, they have their agenda whether your right or not.
3. Waiting for replacement we experienced battery issues on the recliner, this was raised by phone and email, the Derby store manager being particularly rude and bombastic, saying he'd look into it, but didn't.
4. Swapped power battery pack and was told to keep it on exchange.
5. New delivery arrived, same two foreign drivers in a plain van, with little to no grasp of English
6. Tried to take battery pack, but I wudn let them, so I spoke to the delivery depot and the woman insisted it was being returned, I tried to tell her to call Derby as I had a verbal agreement but she wudn and said if I didn't give it back, they'd take both sofas. Rude rude rude.
Seems All scs love to talk over the top of you, and don't want to listen to provable FACTS!!!!!
7. Footstool was damaged, and sofa scratched on the leather seat area. Tried calling to say, but yep 100% useless customer service.

This is the service you'll probably receive when dealing with SCS, but their website brags about the customer being happy - am I happy? I am livid and from the store service to the shockingly bad delivery x 2, I would run a mile if you are considering shopping with SCS

SCS derby your service is very bad,I have been no the phone for two hours trying to talk to customers services without luck. Please do things about it.

Very friendly, done within 20 minutes, polite and spoke to us the whole time.

I have just taken delivery of 2 leather recliner chairs. I visited the Derby store several times before making the decision to buy and always found the staff very helpful. The delivery was excellent, I was kept fully informed of the delivery re date and time slots and the delivery was very good, with the delivery team taking care of my home during delivery with blankets and then asking if I had any questions and generally being helpful.