Awful 😞

Bought a recliner sofa from SCS Dundee “guaranteed Xmas delivery “ ha
No problem sir we could knock off the delivery charge to compensate for the late delivery Credit company were not contacted as promised so no the delivery charge won’t be knocked off the bill either now it’s sagging in the corners at this point I am past caring absolutely dreadful company would not recommend
Empty promises
Poor Quality
ShittyCrapSofas

The store were absolutely fantastic from choosing our couch in store and changes to our delivery as we missed delivery due to a stressful time in our personal lives, I phoned the store explained and the gentleman advised that he would deal with everything and not to worry. That in itself was a relief. I personally wasn’t in when delivery was made however the person that was at the address stated that one of the delivery men moaned about it being awkward to get into the property and stated that 80% of the delivery team would have refused to do this job.
One fantastic note is that when choosing our fabric we were advised to get a specific fabric for easy cleaning, our son spilled Ribena on an a wipe of a wet cloth it was removed so easily.

The service was fast and professional. The installation was seamless and quick, with no problems. I love the sofa and it’s completed my living room.

Sofa shopping made easy and simple with a huge choice with store and friendly experts to help. Delivery was quick and very efficient - highly recommend

We have used the Dundee SCS store on multiple occasions and always received absolutely stellar service, the guys there really bend over backwards to help, whatever issues we bring to them! Most recently, we had a beautiful Italian leather 2-seater power recliner and 3-seater sofa-bed suite set ordered for our new home. Not only was it simple and easy to alter the delivery address and date once ordered, but when the first delivery attempt discovered that the suite would not fit through our outer doorways, they worked with us to find a solution with minimal stress for the 2nd attempt. Our sofas are now safely inside and making our house feel like home! Special shout-out to both Darren's, but especially the one that always seems to be at the desk when we have more questions to ask - he has always made us feel so welcome, and no problem is too much to handle. Thanks so much, and would definitely recommend for future purchases!

The delivery guys were lovely very chatty and did a great job setting things up

Paul was amazing and made me and mum feel very comfortable and happy with our decision, didn’t feel rushed or pressured to buy and more interested in our comfort than the sale!
Even got a great sofa!

Just the right balance of knowledge and selling. I never felt rushed or under pressure, and now I have a fabulous new sofa into the bargain. Win win,

From talking to the salesman to the delivery. I experienced no problems I am delighted with my suite and would definitely recommend SCS l

Reason of two star is due to shocking customer service
Order number : S0060-1000394780

Sofa arrived today no fault no issue lovely comfy sofa really happy with it
However , customer service was very very disappointed, sofa was purchased from Dundee store sold by Darren ( check order number to confirm which one apparently there is 2 person called Darren)

Sofa sold in November ,sales man advised if Boxing Day sale is cheaper come back we will match the price which we did but despite calling many times chasing for an email confirmation nothing happened just promises . Called store again two days before delivery , been advised by another staff member that we need to pop in to the store again to sign new finance agreements or we either won’t get sofa delivered on Saturday or they cannot change the price (£300) difference… of course this has never been mentioned by Darren and every time we spoke to him it felt like we are just annoying him and always promised to fix it . Luckily I was speaking to Paul , popped in the same day and he kindly sorted the paperwork for us . It is a shame he had to fix someone else’s fault . Once again very disappointed in the service provided by Darren re sales process , not sure we would ever use SCS again in the future due to the terrible customer service received , expected better when we have spent thousands of £ on a sofa….

Please kindly notify me of the complaint proces

No issues from start to finish.
From showroom to delivery everything went very well.
No complaints.
10 out of 10.

Paul was great we were only looking but persuaded to purchase

Kept to delivery time frame, the guys were careful bringing sofa into the house, great service friendly

Ordered a Sofa IN Store on 28/12/2025 in store and was told it was in warehouse and be within two week delivery .
Two weeks went by and no sofa .
Contacted the Store to be told delivery was not within there remit and they would contact the warehouse for update.
Phone back again and was then told as I lived outwith SCS delivery range this would be handle by M&H
Aberdeen and I should contact them on a delivery date.
My response on this is that I purchased the Sofa with SCS and not a external delivery firm and I expect SCS Dundee to do this on my behalf.
No call back from SCS Dundee came and I have called M&H several times to final get a response today 12 February that they now have my sofa which was picked up from the whare house on the 3RD Feb which is 5 weeks after purchase ,again unacceptable to me given what I was told when I purchased the sofa i would have it in 2weeks time.
Now I have to wait until M&H are in my area for delivery which is again a waiting game and should not happen .
Customer feedback from store personnel is nothing arrogant and rude at times.
When I ask who I could speak to about the contract between SCS and the carrier reply back was not the store and was above the salesperson paygrade to help me with a number, just google it it myself
Will not be using this store ever again

Good service throughout
Darren was a great salesman and very helpful
Friendly delivery guys
Everything put in place and set up
Only issue was no update on delivery time on the tracker

09/02/2026

Today I went in to buy a sofa that I had seen on sale earlier in the month, unfortunately the sale had ended. I told the staff member Darren that I was interested in this sofa, but not now that it was no longer discounted. He asked me how much was it that I had seen it at, I told him the price and he told me he would see what he could do. He went and talked to his manager and agreed that we could get it for the price it was on sale at a few days ago, however the fabric I was choosing would be an extra £100. That was okay with me. There was a bit of back and forward and he was trying to sell me the 5 year protection package, after listening to him I told him that it was not for me, to which he said it was okay. He told me that I could add it on now and then remove it at any point before delivery..

He was unable to take a deposit from myself as he was waiting for a "code" from head office to be able to offer the sofa at the discounted price. So I left and looked around some other stores nearby. I got a call back from him 15 minutes later saying that if I did not take the 5 year protection package, I could not get it at the discounted price, that I could not drop it off after paying the deposit/anytime in the 3 month wait period either. This was a shockingly misleading and pushy sales tactic to use on me and I was left with a sour taste in my mouth. I'll take my business to sofology across the road after this treatment. Would not reccomend. Their word cannot be trusted.

Paul made our choice very easy for us. There was no hard sale or up sale. He knew his products and showed us different options. The company has a wide choice of sofas, and the fact that we could have any covering/colour was excellent. I would definitely recommend SCS to other people, shopping was a pleasure

When I first went in to buy the sofa, the guy that helped me was very patient and not pushy either as you’d perhaps expect. Delivery was a little delayed as had to order it from overseas but the service from the delivery men was good, very quick, assembled it for me which was very handy too.

We returned sofa on 18/12/25 (wrong colour and no legs)Promised refund end of December 25,,,,Still waiting as of 22/01/26 ..we paid in full by cash.Visited Angus at the store 20/01 excellent manager, he said head office will make contact within 2days(they are making a full of him) No Contact...On Trustpilot they answer saying they will reach out to me .....Lies..They are Ghosting me & trying to fool prospective customers that they care.I Run a retail business and cant believe the treatment we are receiving, also when you buy face to face instore from excellent staff,,,They have no influence in any customer service issues, you have to go through the online process and be ignored…..27 Jan,26 I have still not heard from SCS & cannot get through on phone…maybe need all my family & friends to visit store as a protest due to frustration

Bought a sofa and chair from Dundee scs june 2025 the leather is all wrinkled and chair looks terrible, I am on my own my husband passes away, this is very upsetting for me, I have got in contact with customer service sent photos they don’t want to know said look at after care, this is shocking service I paid 3000 pounds for this furniture and it looks awful, this is just not on if I don’t get help I will take it further. E Hendry