Had to question my order later and was told to have the item I thought I was buying would involve an extra fee. I explained to the very nice salesman that the fault was his and the extra fee was waived and the order changed. Initially annoyed but then very impressed with the service. Haven’t received my goods yet.

My experience was good and the guy that we speaking too that served me was very helpful

Paul was very helpful and understanding when I was struggling to make a decision. He took the time to go over all the colour/material options. He didn’t pressure me in to making a choice. Just to many to chose from.

Paul talked us through all the myriad options, from seating layout to fabric selections and payment to delivery. Really excited to have the suite in our home amd can't wait to relax on it with the dogs.

Great service from the staff from start to finish

On entering the shop we were greeted by Jim, he made light conversation and was aware of our movements around the store. He wasn't forceful but intentive. Once we struck up a rapport with him we found him to be down to earth, not pushy and honest about our choices of suites. He listened. We bought!

Excellent experience shopping for a new sofa. The store itself is stunning ,very contemporary and stylish. Our salesperson Paul (Dundee) was very friendly and knowledgeable, guiding us through the process, which, due to the vast stock was quite overwhelming. At no point was he pushy which made our decision to purchase our beautiful sofa an easy choice.

We were given time to browse the store on our own until we needed assistance. We were given great help from Darren Baker. He was a pleasure to deal with. He was friendly and informative. He gave us plenty of time to make a decision and was very patient as there was lots of different sofas/ colours to choose from.
If the delivery and quality match the customer service we will be very impressed.

The customer service was the best we ve had buying a sofa

Lovely clean shop Paul was great with mum showing her around the store and putting up with her changing herind a few times we visited dundee store

Great welcome on arrival, Paul kept us informed on all the different materials, colours and styles that were available on the settees that I liked. He was always nearby,but also gave us time and space to look at all options.

The salesman took us through everything very pleasant was not pushy let us make up our own minds thanks

Warm friendly welcome from staff.
Very knowledgeable about products

The sales agent was very knowledgeable and helpful in guiding me of choices available. Explained the options in a clear and understandable fashion making choosing which furniture choice I wanted easy. Most impressed with the whole experience

When we visited, we had an idea of what we wanted and the sizes required. Aaron was very helpful in assisting us, checking dimensions of various sofas. He was very knowledgeable about the furniture, pointing out the features of each one.

I was greeted by Paul he was a lovely guy very experienced and polite had good banter .told me all about the tickets on the suites eventually I picked one he told me that suite was just in made me feel very relaxed after everything was sorted out my friend and I said we would be back as going for something to eat had not left a penny a while later I went back and paid for it .Paul was very good again and thanked us for going back .

Staff were friendly and explained all

Paul was very informative and helpful. He phoned us in the evening with all the information we required and we are going ahead with purchasing a new sofa

Beautiful store, lovely lay out.

Paul, was super helpful, we came in to the store and were pretty sure what we were after, it was late in the day, this was no problem to Paul, we weren't rushed, provided with all of the key information to make the final decision on our purchase.

First time we have used Poltronesofa, very impressed, would definitely recommend.

In january this year i sat on sofa in store, and just as advertised it had that sink in feeling. I ordered one that day, paid £100 deposit and was told delivery would be middle of March.
I received the sofa 4th April, delivery men were excellent.
Sadly the sofa does not have a sink in feeling and the scatter cushions are like bricks, nothing like the sofa in store.
The offer of zero % finance is excellent so I purchased it. I received an email to advise I would start paying in May.
Also purchased gliders and insurance. I have been going round in circles contacting different departments to cancel these as i had gliders in the house and the delivery drivers took them back with them, also i did not want the insurance. I then called the store where I purchased it from to be told The salesman I dealt with was not in and a message would be left for him to contact me tomorrow, why could the salesman not deal with it today?