poltronesofà - Dunstable Reviews 

393
TrustScore 4.5 out of 5

4.4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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Rated 5 out of 5 stars

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... See more

Rated 5 out of 5 stars

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... See more

Rated 4 out of 5 stars

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

Company replied

Rated 5 out of 5 stars

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Dunstable

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, United Kingdom

  • 01582 691460

4.4

Excellent

TrustScore 4.5 out of 5

393 reviews

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1-star

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4.4

All reviews

(393)

16,376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and efficient. Listened to us.

The gentleman we spoke to was very helpful and understood what we were looking for. He made suggestions ref colours and type of sofa for comfort. We were not going for armchairs, but his ideas were taken on board and we bought a sofa, 2 armchairs and a footstool that I will re cover. Good price for what we got. Paperwork completed efficiently. Well done SCS 👏

October 16, 2023
Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation for the professionalism shown by ScS staff, from those we initially met with in-store when we were looking for sofas and the two guys (Phill and Stuart) who delivered the sofas to our house and did the assembling part of it. Thanks guys

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

At the Dunstable store, Abz and Ajez were very helpful. Abz in particular went through everything in detail. Thank you. Looking forward to receiving the Brodie sofas.

September 29, 2023
Rated 5 out of 5 stars

Service from Scs

From the start scs gave a excellent service. From the salesman to the delivery. Thought the tracking service was excellent the two men,Simon & Gareth who delivered my settee was excellent. So on the whole I was very satisfied with the service.

September 25, 2023
Unprompted review
Rated 1 out of 5 stars

TIRED OF WAITING!!

Paid for 2 dining chairs for collection. Have phoned twice but the shop has not contacted me. Still waiting ... not happy!!

August 3, 2023
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Good Morning,

I hope you are well and thank you for your 1* review.

We are sorry that you are awaiting contact regarding the collection of your chairs.

I can see that the furniture has now arrived at our Distribution Centre from the supplier and we have set up a transfer so that these can be moved to the store on 01/09/23 ready for your collection.
As soon as the furniture is there and ready then they will contact you to advise.

Take care and we look forward to speaking with you soon.

Many Thanks,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

We were made to feel welcome and…

We were made to feel welcome and nothing was too much trouble. They even looked up our old suite which we bought 10 years ago so we could match the new sofa with our old chairs. A very relaxed at.isphete and the young man serving was a credit to the Dunstable store

August 11, 2023
Rated 5 out of 5 stars

Fantastic service from Tim and Josh

Fantastic service from Tim and Josh. Having had our original delivery cancelled yesterday, I told Ann (SCS head office) that we couldn’t wait until Thursday as she suggested. She telephoned me back to say they could deliver this morning. Tim and Josh arrived approx 8.30am and completed the delivery. Professional and friendly. Delighted with service.

August 1, 2023
Unprompted review

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