Was told at time of purchase would receive asap had my couch removed was given all sorts of excuses not even acoutesy call back jt

The salesperson Ryan was brilliant, so knowledgeable and professional which is a rarity nowadays

The sales assistant was very knowledgeable and pleasant.

The girl who helped me that day in store was lovley and great happy way the service just waiting on my nice new 2 and 3 sofa coming .

Very friendly and helpful would definitely recommend him

I was made very welcome in the store showed me a lot of different sofas then I saw the one I loved even got it delivered next day that was brilliant as I had just moved in to my new home excellent service from scs

When we went into the shop we spoke to derek explained what we were looking for and he really went out his way to make sure we got exactly what we were looking for

Ryan was very knowledgeable and helped us make the right choice.

Great customer service

Outstanding patience and knowledge from start to finish! When I entered the store I had no idea what I was looking for. Aimee took the time to guide me in styles, fabric type and colour, and aftercare services. I have left the store very happy with my purchase and am eagerly awaiting my new sofas.
Thank you Aimee.

The man who served us was very good and knowledgeable.

The experience was really good the young girl that served me was very kind and knowledgeable about the items that I was looking at and subsequently bought left shop very pleased

Great service and knowledge of product

Very helpful from start to finish

From going into the store and ordering the suite to delivery it has been a brilliant experience. The person that dealt with me in the store was so helpful and knowledgeable and guided me through the whole process by explaining everything that would happen. The delivery guys were brilliant. Very friendly and respectful of my property when bringing the suite in. Even though I was 2 flights up in a block of flats.

The sales process at the Glasgow store was OBVIOUSLY quick and easy. The estimated delivery date was February 13th. A 3-month wait to receive the sofa and armchair, but okay. On February 6th, I received a notification: delivery booked for February 16th, I would have received a time slot the day before. I therefore booked a day off from work to receive the delivery. On February 15th, they confirmed delivery for the next day between 10:00 and 15:00, and informed me that I would receive a more precise time slot the following morning. February 16th morning: I received a text confirming delivery between 1:25 and 1:40 pm. I dismantled the old sofa and put it outside on the driveway to make room for the new furniture being delivered. Great. I waited. My small children and I were unable to go out or sit in the living room, but okay. At 15:00 pm, still nothing, so I called the Glasgow store. “We don't know anything, the distribution center organizes deliveries. Wait a little longer, they can deliver until 7 PM.” At 5:30 PM, still nothing, so I try calling Customer Service: 1 hour and 40 minutes of waiting with no response. At 7:20 PM, the tracking number shows that the delivery will take place on February 17th between 1:25 PM and 1:40 PM. I give up, ask for another day off, and wait. Today, February 17th: no one has shown up again. At 2:00 PM, I call Customer Service. They don't know anything, the distribution center doesn't answer, “If it says they're delivering today, they're delivering today.” After pointing out that this would be the second day I'd been stuck at home, having asked for another day off from work to be here, they continued to tell me (in a bored and rude manner) that they couldn't do anything about it. At that point, growing impatient, I said it wasn't normal and that I couldn't even go take a shower because I didn't know if this delivery would ever happen, and the operator replied, "Do some housework while you wait." At that point, I lost patience and asked to speak to a manager, which OBVIOUSLY wasn't possible: "They're all away from their desks, they're very busy, I can only schedule a callback within two hours." Meanwhile, there's no sign of my furniture, and I still don't know if it will arrive today or not. They're very quick to take your money (which is a LOT), but no guarantee or assistance whatsoever. We're hard-working people, and we MUST work, but there's no respect for that.

UPDATE: it’s now 7:36 PM, and still no delivery. Tracker keeps updating adding time, but it’s clear now that the delivery crew is back at the distribution centre (they probably forgot to turn off the GPS). Another day wasted, not able to go to work, with no sofa in the living room. Oh, still waiting for the CS manager’s call back since 2:00 PM

I had a truly five-star experience at SCS Sofas. Ryan was incredibly patient and welcoming from start to finish. I never once felt rushed or pressured — just genuinely supported.

I visited the store five or six times while choosing the perfect sofa for my new home, and every single visit Ryan was calm, professional, and so accommodating. He gave fantastic advice on selection, colour, and fabric, helping me think through what would truly work best in my space. His guidance made such a difference.

I felt completely at ease throughout the whole process. The service was truly above and beyond, and I cannot fault the experience in any way. I would absolutely buy from them again and highly recommend them to anyone looking for quality furniture and exceptional customer care

Thanks so much Ryan -
Nancy.

I would have gave zero stars if it was possible. ScS damaged my hallway when delivering my couch in November. I am still chasing them to have the repairs sorted. I have been passed from pillar to post and more often than not ignored. The store manager told me directly he doesn’t have time to deal with complaints. Their distribution centre don’t answer phone calls. And the complaints team - who are supposedly dealing with the repair - are ignoring my emails for an update. If you buy from them you better hope everything is right first time, if something goes wrong and you need their help you have absolutely no chance.