poltronesofà - Glasgow Fort Reviews 

1,691
TrustScore 4.5 out of 5

4.5

Unit 4 Block 1 Glasgow Fort Shopping Centre, Auchinlea Way, G34 9DL Glasgow, Lanarkshire,, GB


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Rated 4 out of 5 stars

Sales staff brilliant delivery staff efficient and freindly but estimated delivery 7th August as that passed phoned customer sevirce was told been delayed said I wasn’t told girl laughed and said I kn... See more

Company replied

Rated 5 out of 5 stars

I had a great experience and Z the salesman at the Fort Glasgow branch he was really helpful and was able to sort an issue before it became a problem. I had sized my couches wrong but thankfully was w... See more

Rated 5 out of 5 stars

The main thing that made our experience good was the sales assistant. He was excellent and was able to judge exactly how attentive to be. He gave us space to browse/disuss yet was immediately on han... See more

Rated 5 out of 5 stars

We had previously visited the store 3 weeks prior to purchasing our recliners. On the first visit the staff were helpful and friendly with no sales pressure to but. Upon returning later the same staff... See more


Company details

  1. Furniture Store

About poltronesofà - Glasgow Fort

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 4 Block 1 Glasgow Fort Shopping Centre, Auchinlea Way, G34 9DL, Glasgow, Lanarkshire,, United Kingdom

  • 0191 731 3300

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,691)

17,380 reviews in the last 12 months

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Rated 5 out of 5 stars

Right off the bat.....the gorgeous…

Right off the bat.....the gorgeous scent when I walked in the store. A lovely man named Gavin attended to me. No pressure sales talk. I felt very comfortable and at ease. Came back on the Sunday and purchased a sofa and chair. The process was so easy. I would recommend this company in a heartbeat. Professional and a classy showroom without the stuffiness.

May 21, 2026
Rated 3 out of 5 stars

Brought in two seater with protective…

Brought in two seater with protective covering but brought in three seater with no covering in the rain!
So when they went away and I was. Checking over the sofa it was wet.

May 14, 2026
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Reply from poltronesofà - Glasgow Fort

Ciao Karen,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that your 3 seater did not have any covering over it when being delivered and was delivered into your home wet. I can understand how upsetting this must have been for you and apologise sincerely for this.
I will certainly pass on your feedback to our Distribution Centre as this is not the experience that we would want for our customers.

If you have any concerns with the furniture following this then please complete our online contact form on the link below so that we can review this and advise on the next steps.

https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

I visited the store at The Fort retail…

I visited the store at The Fort retail park in Glasgow. I was only window shopping but I saw an ex display sofa and was interested in buying it. I approached a member of staff for some information, he was very helpful but he was the store manager, so when I decided to go ahead and buy it, he got a sales team member (Ryan) to go through the sale with me. Ryan was friendly and efficient. I received my receipt by email. As I wasn't actually looking to buy a sofa at that time, the store kindly agreed to keep the sofa for me until I return from holiday in a little over a week.

May 12, 2026
Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff, very friendly, amazing product knowledge helped me with my decision on buying the sofa that I liked

Emily was very smiley very attentive and overall made it an amazing experience credit to the company

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service - Emily

Absolutely excellent service. Called and spoke with Emily @ Glasgow Fort who then we met on 2 separate occasions in store to discuss and choose a suite. She was very polite, very helpful and overall a very lovely girl. We cant wait for our suite now.

May 13, 2026
Rated 5 out of 5 stars

Excellent service from first visit to store

From our first visit to the store, we had excellent service. Ryan was our salesman, not pushy at all, just let us wander about looking and when we finally arrived at a decision, we asked Ryan to help us out. He was very knowledgeable and extremely helpful. We were kept informed about delivery by email. Delivery was on time and the two guys were very friendly/polite and put everything together quickly. Loving our new suite and very happy with SCS.

May 9, 2026
Rated 3 out of 5 stars

Staff in the store where great,Ordered…

Staff in the store where great,Ordered a suite in January for it to get delivered in may with a cushion wripped and stained.now I have got to wait 12 weeks for a replacement.surely it should have been checked before leaving the manufacturer

May 6, 2026
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Reply from poltronesofà - Glasgow Fort

Ciao Amanda,

Thank you for taking the time to leave us your review, I hope you are well.

I am sorry to read about the concerns that have been raised with your furniture and can completely understand your frustration around this.
I can see that a service has been raised with the required parts placed on order so that this can be resolved.
As soon as the parts are ready you will be contacted for an appointment to be booked and the repair completed.

Please accept my apologies for any upset or inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars

Was told at time of purchase would…

Was told at time of purchase would receive asap had my couch removed was given all sorts of excuses not even acoutesy call back jt

April 30, 2026
poltronesofà - Glasgow Fort logo

Reply from poltronesofà - Glasgow Fort

Ciao John,

I hope you are well and thank you for your review.

I am very sorry that you are waiting for an update regarding your delivery date.
I have passed on your details to the store and asked that they reach out to you directly with an update.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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