Sales staff brilliant delivery staff efficient and freindly but estimated delivery 7th August as that passed phoned customer sevirce was told been delayed said I wasn’t told girl laughed and said I kn... See more
Company replied
Unit 4 Block 1 Glasgow Fort Shopping Centre, Auchinlea Way, G34 9DL Glasgow, Lanarkshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Sales staff brilliant delivery staff efficient and freindly but estimated delivery 7th August as that passed phoned customer sevirce was told been delayed said I wasn’t told girl laughed and said I kn... See more
Company replied
I had a great experience and Z the salesman at the Fort Glasgow branch he was really helpful and was able to sort an issue before it became a problem. I had sized my couches wrong but thankfully was w... See more
The main thing that made our experience good was the sales assistant. He was excellent and was able to judge exactly how attentive to be. He gave us space to browse/disuss yet was immediately on han... See more
We had previously visited the store 3 weeks prior to purchasing our recliners. On the first visit the staff were helpful and friendly with no sales pressure to but. Upon returning later the same staff... See more
Written by the company
Written by the company

Unit 4 Block 1 Glasgow Fort Shopping Centre, Auchinlea Way, G34 9DL, Glasgow, Lanarkshire,, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gavin and Emily were very welcoming and very patient. Good range of sofa's. Gavin and Emily have great knowledge of the products and helped us get what we really wanted.
Thanks.
Staff have been very between picking the suite and the delivery
The staff members who we interacted with were very helpful and knowledgeable about their products.
There were no hard sell tactics used. That was something I particularly liked about our visit.
Right off the bat.....the gorgeous scent when I walked in the store. A lovely man named Gavin attended to me. No pressure sales talk. I felt very comfortable and at ease. Came back on the Sunday and purchased a sofa and chair. The process was so easy. I would recommend this company in a heartbeat. Professional and a classy showroom without the stuffiness.
Brought in two seater with protective covering but brought in three seater with no covering in the rain!
So when they went away and I was. Checking over the sofa it was wet.

Reply from poltronesofà - Glasgow Fort
I visited the store at The Fort retail park in Glasgow. I was only window shopping but I saw an ex display sofa and was interested in buying it. I approached a member of staff for some information, he was very helpful but he was the store manager, so when I decided to go ahead and buy it, he got a sales team member (Ryan) to go through the sale with me. Ryan was friendly and efficient. I received my receipt by email. As I wasn't actually looking to buy a sofa at that time, the store kindly agreed to keep the sofa for me until I return from holiday in a little over a week.
Very knowledgeable staff, very friendly, amazing product knowledge helped me with my decision on buying the sofa that I liked
Emily was very smiley very attentive and overall made it an amazing experience credit to the company
Absolutely excellent service. Called and spoke with Emily @ Glasgow Fort who then we met on 2 separate occasions in store to discuss and choose a suite. She was very polite, very helpful and overall a very lovely girl. We cant wait for our suite now.
From our first visit to the store, we had excellent service. Ryan was our salesman, not pushy at all, just let us wander about looking and when we finally arrived at a decision, we asked Ryan to help us out. He was very knowledgeable and extremely helpful. We were kept informed about delivery by email. Delivery was on time and the two guys were very friendly/polite and put everything together quickly. Loving our new suite and very happy with SCS.
Staff in the store where great,Ordered a suite in January for it to get delivered in may with a cushion wripped and stained.now I have got to wait 12 weeks for a replacement.surely it should have been checked before leaving the manufacturer

Reply from poltronesofà - Glasgow Fort
Guys were great very quick explained how it worked ,no mess very happy 👍
Delivered to notified schedule and installed quickly and efficiently.
Staff were so pleasant when we entered the store, Emily was so polite and helpful when we were choosing are couch. Highly recommended!!
Was told at time of purchase would receive asap had my couch removed was given all sorts of excuses not even acoutesy call back jt

Reply from poltronesofà - Glasgow Fort
The salesperson Ryan was brilliant, so knowledgeable and professional which is a rarity nowadays
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.