Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... See more
Company replied
Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB
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Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... See more
Company replied
Tracking delivery helped immensely. Delivery was good, given that the guys has to negotiate getting our sofas through our front door which was tight, but they succeeded.😀
Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... See more
The product range at your KIrkcaldy store was excellent. The salesman called Barry was very knowledgeable and friendly. The whole order process was smooth and thorough to ensure we were happy with our... See more
Written by the company
Written by the company

Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, United Kingdom
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The two guys that delivered my sofas were very nice, even though they had a bit of trouble getting them through my foor, they were persistent and got the job done
Our chairs were delivered between the time it was stated. Kept us up to date about timings. Set our chairs up and gave us all the important information. Friendly and polite guys
The communication from ordering to delivery excellent
The staff that delivered the sofa were nice and professional, I'm happy with the sofa and will like day weldone.
Guys we’re so careful with delivery and my suite is so comfy
Great over all experience very satisfied thumbs up to magic Brian and delivery lads
Chair arrived promply and was out in lounge delivery guys were friendly and careful and on time all good
Guys were excellent with delivery same with the sale no complaints at all. Product is of superb quality
Great experience in the shop, explained everything we needed to know. Deliver was a week earlier that first advised so we were vet happy. Delivery guys were friendly and gave good information on our sofa.

Reply from poltronesofà - Kirkcaldy
The delivery staff were very friendly and helpful, in fact all the staff were and my furniture was in perfect order.
Great experience - showroom was immaculate and smelled really good (Like you would expect a leather sofa showroom to smell lol), sales people were present but not overbearing and in your face (Barrie)-gave us a brief explanation of ticket colours and process, we were then left alone to look around without any pressures to purchase. When it did come time to purchase all options were explained clearly and fully (There was still no pressure to purchase and were told we could come back at anytime to complete the purchase should we still wish to have a think about it) Barrie was fantastic. Decent price as well which is always a bonus
Friendly and helpful staff, good choice of quality sofas and generally an efficient service.
I am extremely happy with my sofa , love it , it's really comfy, and support's all in the correct place, the men that delivered my sofa , 2 of them were very professional in there job , the other seemed like he didn't care at all , his dress scene was not of some one who goes into people home , old baggy shorts and an old t shirt which was not the proper fit , sorry but that's how my experience was
Would prefer some decent notice of arrival time. To get a text message at 06:40 on the day of delivery is no good. I get that this might suit the delivery team but it is not customer focused.
The delivery team themselves were very courteous, amenable and efficient.

Reply from poltronesofà - Kirkcaldy
Everything was excellent from the very beginning. Great customer service in store with helping to choose my sofa and colour scheme. Staff were very knowledgeable and helpful throughout.
Delivery men were were also excellent and friendly.
Overall I am very happy with my purchase and the experience of shopping with Poltronsofa.
Knowledgeable staff answered all questions that I asked that allowed me to make my decision to purchase,hopefully all goes well with delivery.
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