poltronesofà - Kirkcaldy Reviews 

1,583
TrustScore 4.5 out of 5

4.6

Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The product range at your KIrkcaldy store was excellent. The salesman called Barry was very knowledgeable and friendly. The whole order process was smooth and thorough to ensure we were happy with our... See more

Rated 5 out of 5 stars

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... See more

Rated 5 out of 5 stars

From the moment we walked in, we felt welcome, almost as if being “invited in to your home”. The store smelled great (important point) and looked and felt very relaxing. Staff were very knowledgeable... See more

Rated 4 out of 5 stars

Brian was extremely helpful and patient when we were deciding on two different colours for our suite. My only point for improving the experience would be that our final colour choices were not actual... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Kirkcaldy

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, United Kingdom

  • 01592 806806

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,583)

17,550 reviews in the last 12 months

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Rated 3 out of 5 stars

Very friendly but marked my floor which…

Very friendly but marked my floor which was disappointing

June 19, 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Ciao Barrie,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback regarding the delivery.

I am pleased to see that you found the team to be friendly and hope that you are happy and enjoying your new furniture.

Please accept my apologies that there was a mark on your flooring following the delivery. We do advise that any property damage issues are reported within 48 hours as per your terms and conditions however I will ensure that your comments are passed on to our Distribution Centre, to help us improve moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The suite was exactly what I wanted in…

The suite was exactly what I wanted in the colour I wanted Delivery was on time and I was updated right up till arrival The boys that delivered it were very helpful and placed it right where I wanted it Can’t complain about anything Would definitely recommend this company very professional from start to finish

June 11, 2026
Rated 5 out of 5 stars

Stock,service and staff all 5*

Very nice showroom with a lovely smell ,great selection of suites and very pleasant staff who don’t overcrowd you and give you time to look . Barry who we dealt with was knowledgeable and professional a very good experience all round.

June 6, 2026
Rated 3 out of 5 stars

Very rushed

The delivery men were extremely rushed and ended up leaving some of the packaging in the front garden that they had taken off the chair before taking it into the house. It was out of sight and I didn't know about it until a neighbour pointed it out.

Unfortunately there are also marks of some sort on the leather on the side of the backrest which was pointed out to the delivery men who did try to clean it off without success. I have reported it to the company.

The shop staff were helpful in showing me how to inform the company of the damage, which I have done via email.

I did have another chair delivered a few weeks earlier and would give that delivery 5 stars.

June 9, 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Ciao Mrs Askings,

I hope you are well and thank you for your review.

I am sorry to see that you felt the delivery was rushed on this occasion and also apologise that you have noticed some marks on your furniture.
We have received your email and a service has now been raised so that this can be resolved as quickly as possible.
Your details have been passed on to the technicians at Emmiera who will contact you, over the next 3-5 days, regarding the next steps.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

The staff were very friendly and polite…

The staff were very friendly and polite when I went into the shop and when I ordered my suite

June 3, 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Ciao Lorraine,

I hope you are well and thank you for your review.

We are pleased to see that you had a positive experience with us and found the team to be friendly and polite on your visit.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Upon entering the store at Kirkcaldy…

Upon entering the store at Kirkcaldy Retail Park, I was given the right amount of space to look around freely until I found a sofa bed I liked. Brian took the time to demonstrate its features without adding unwanted pressure for me to decide if it was to my liking. He was very accommodating during my whole experience and shared a few laughs too. I am very comfortable with my purchase and felt assured I had made the right decision. He’s a very nice person and is very good at what he does. Other staff that were around were friendly and helpful too. From a happy customer, Rhona Murray.

June 2, 2026
Rated 5 out of 5 stars

Tracey’s the best!

Tracey was great! Absolutely knew her stuff & made you feel very relaxed & that she wasn’t just after a sale! 10/10. She deserves a raise!

June 3, 2026
Rated 4 out of 5 stars

Rent in shop was approached right away…

Rent in shop was approached right away asked to left alone to browse after picking what I wanted he explained everything in lamens terms no bs so left ver happy with my sofa being made to order much happiness top marks from me thanks Paul

May 30, 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Ciao Paul,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us and everything was explained regarding your order.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Lithgow

Everything from sales person Barry or Barrie to Deliver y was very good.I would recommend this store in kirkcaldy.

May 29, 2026
Rated 5 out of 5 stars

We visited the store in Kirkcaldy

We visited the store in Kirkcaldy, Fife and the young lady who assisted us was very nice, friendly and knowledgeable. She was there if we had any questions but wasn’t overbearing or following us or anything, she had the perfect mix of being near by but not being intrusive in any way, she was able to answer any question we had and was very well versed on every sofa.

May 25, 2026

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