Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... See more
Location
Switch locationUnit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB
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See what reviewers are saying
The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the a... See more
Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... See more
Company replied
In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was... See more
Company details
About poltronesofà - Leeds
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom
- 0191 731 3300
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Suite delivery
The 2 guys doing the delivery introduced themselves and checked the room they were going to put the furniture in. The worked quickly and efficiently and tidily. They checked everything worked correctly and were very patient and helpful when I kept asking them to move things around. They were very friendly and helpful.
Great staff
Cameron sourced us a good deal and he was very knowledgeable he actually was at the Wakefield site but then came to the Birstall store where we met him again and he managed to close a deal with us.
Daniel and Marc were extremely lovely…
Daniel and Marc were extremely lovely guys, very polite and very helpful
Sofa bed with Chaise - great service.
Nabila at the Leeds store was really helpful, showing us different options which would suit the size and function we needed. She talked us through everything clearly from the fabric to finance and double checked everything was as we wanted. The sofa was expected in March but actually arrived early February which was great for us.
The delivery team, Mervyn and Tom (as the text told us) were friendly and efficient - even when they were required to carry the sofa around the back of the house and fit it through a fairly narrow door. We received a time slot in the morning and even though they were delayed we received a phone call to say when they were an hour away.
So far we are pleased with the quality and feel of the sofa bed, we hope it will stand the test of time but shall have to wait and see!
Very helpful Ayaz was very patient…
Very helpful Ayaz was very patient helped with any questions we had. Looked at multiple sofas and helped us find the best sofa for us. Very informative should be recognised a value member of your team
The sofa was delivered on time
The sofa was delivered on time, as ordered and was assembled by the delivery guys. Fully informed of the time of delivery and regular updates given. Excellent service.
May use AI-assist with repliesRead more
Do not pay them a deposit
Do not pay them a deposit, promised a refund of our deposit which we paid a year ago. Even after calling at the store and being shown the refund request that the manager has processed. Now we have had to issue court proceedings in the small claims court. They now claim our contract isnt able to be cancelled, that’s not what the contract we have seen says. Thanks for the reply, the store dont answer and when i have called in to see them, they have shown me the deposit being requested from Head office, but it never arrives.

Reply from poltronesofà - Leeds
Please avoid this company
Please avoid this company.
Unfortunately after my 1st delivery things went downhill...our 2nd sofa and the large foot stool had to be returned due to so many problems that we encountered.
The quality of sofas absolutely shocking, problems with fitting inside the property.So many new delivery dates arranged and finally we end up with the damaged 2nd sofa. Endless amount of store visits, emails to SCS & finance company caused so much stress. Finally after so many weeks of stress we got our refund.
Now our sofa bed is showing signs of significant sagging after only 4 months of using. This indicates manufacturing issues and poor-quality & low-density foam. I am absolutely appalled .... never again!

Reply from poltronesofà - Leeds
Very satisfied
I was kept informed about the time of the delivery. They arrived in that appointed time and were pleasant, polite and careful.
BEWARE, CHECK OUT FACEBOOK REVIEWS!
Scs have been bought out by a company called Polytronesofa. They are outsourcing products to be made in china. They use cheap inadequate materials. Check out the reviews on Facebook. Do not buy from here unless you expect your sofa to last less than 6 months with none existent aftercare!!!!

Reply from poltronesofà - Leeds
Rubbish cheap materials
SCS are great until you give them your money then the trouble starts. No matter the issue they blame you. Check out all the complaint and support groups on Facebook, eye opening.
The sofas are made in china with cheap materials

Reply from poltronesofà - Leeds
The wrong support leg for centre of…
The wrong support leg for centre of Avla type sofa is wrong when I put it on it look like a rocking horse
Good service from Ayaz and Shak
Good service from Ayaz and Shak. Reasonable prices and plenty of choice
Ayaz was fantastic with us
Ayaz was fantastic with us. Made our visit stress free! Thank you
DO NOT BUY FROM SCS!!!!!!
The reply states this is the one on the order. I ordered the one that was in the showroom, this wwas an olive green velvet fabric and I confirmed that the colour and fabric I wanted was shown on the picture of the order form. The sofa that was delivered was a forest green fabric and not velvet at all !!!!!!!!!. Therefor the only explanation is that Saif the salespersin at the Leeds store wrote down tbe wrong order. I intend to take this up with the chief executive of Scs !!!!!!. The sofa does not match anything else in my room and I eould have never ordered it !!Saif even showed me a dark green sample and I stated that the only colour and fabric that I liked was the display one.
DO NOT BUY FROM SCS!!!!!!! The sofas were the wrong colour and fabric and delivery guy stated i should receive them so not to be left with no sofas and thT it would resolved.!! At first he said it was the lighting, until i showed him a photo i had taken in store. They insist its lighting when it clearly is differant !!!. I intend to continue my complaint and get the correct ones. Very traumatic and im told by staff there that it happens all the time. !!

Reply from poltronesofà - Leeds
Great sofa buying experience
Great sofa buying experience, especially with the help of Ayaz. Extremely helpful, answered questions and advised thoroughly, in a lovely and polite manner.
Ayaz was super helpful
Ayaz was super helpful, patient and gave us time and space to think. Really nice shopping experience and mum is really happy with her purchase. Thank you SCS!
Fantastic service by Ayaz in the…
Fantastic service by Ayaz in the Birstall store. Great knowledge, really helpful.
Ayaz did an amazing job
Ayaz did an amazing job. Happy with everything from welcoming us, to exploration, explanation and contract negotiations.
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