poltronesofà - Leeds Reviews 

3,886
TrustScore 4.5 out of 5

4.3

Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB


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Rated 5 out of 5 stars

Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... See more

Rated 5 out of 5 stars

The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the a... See more

Rated 3 out of 5 stars

Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... See more

Company replied

Rated 5 out of 5 stars

In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was... See more


Company details

  1. Furniture Store

About poltronesofà - Leeds

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom

  • 0191 731 3300

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,886)

17,390 reviews in the last 12 months

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Rated 5 out of 5 stars

Suite delivery

The 2 guys doing the delivery introduced themselves and checked the room they were going to put the furniture in. The worked quickly and efficiently and tidily. They checked everything worked correctly and were very patient and helpful when I kept asking them to move things around. They were very friendly and helpful.

February 24, 2026
Unprompted review
Rated 4 out of 5 stars

Great staff

Cameron sourced us a good deal and he was very knowledgeable he actually was at the Wakefield site but then came to the Birstall store where we met him again and he managed to close a deal with us.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa bed with Chaise - great service.

Nabila at the Leeds store was really helpful, showing us different options which would suit the size and function we needed. She talked us through everything clearly from the fabric to finance and double checked everything was as we wanted. The sofa was expected in March but actually arrived early February which was great for us.
The delivery team, Mervyn and Tom (as the text told us) were friendly and efficient - even when they were required to carry the sofa around the back of the house and fit it through a fairly narrow door. We received a time slot in the morning and even though they were delayed we received a phone call to say when they were an hour away.
So far we are pleased with the quality and feel of the sofa bed, we hope it will stand the test of time but shall have to wait and see!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful Ayaz was very patient…

Very helpful Ayaz was very patient helped with any questions we had. Looked at multiple sofas and helped us find the best sofa for us. Very informative should be recognised a value member of your team

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Do not pay them a deposit

Do not pay them a deposit, promised a refund of our deposit which we paid a year ago. Even after calling at the store and being shown the refund request that the manager has processed. Now we have had to issue court proceedings in the small claims court. They now claim our contract isnt able to be cancelled, that’s not what the contract we have seen says. Thanks for the reply, the store dont answer and when i have called in to see them, they have shown me the deposit being requested from Head office, but it never arrives.

February 7, 2026
Unprompted review
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you have rated us as 1* on this occasion and have not received a refund as expected.
As your order number is not included I am unable to locate your details and advise further on this.

If you need to discuss anything further then you can reach the store on 0192 442 8400.

Kind regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Please avoid this company

Please avoid this company.
Unfortunately after my 1st delivery things went downhill...our 2nd sofa and the large foot stool had to be returned due to so many problems that we encountered.
The quality of sofas absolutely shocking, problems with fitting inside the property.So many new delivery dates arranged and finally we end up with the damaged 2nd sofa. Endless amount of store visits, emails to SCS & finance company caused so much stress. Finally after so many weeks of stress we got our refund.
Now our sofa bed is showing signs of significant sagging after only 4 months of using. This indicates manufacturing issues and poor-quality & low-density foam. I am absolutely appalled .... never again!

July 22, 2025
Unprompted review
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning Iwona,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have rated us as 1* on this occasion however I can understand why you may be disappointed in your experience.
I am very sorry that you had issues with part of your order which needed to be returned and that you now have concerns with your sofa bed.

You can certainly raise this with our aftercare team, using our online contact form on the link below.
https://enquiries.scs.co.uk/

If you submit this under the option for manufacturing fault and attach photographs then this can be reviewed for you.

Kind regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Very satisfied

I was kept informed about the time of the delivery. They arrived in that appointed time and were pleasant, polite and careful.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE, CHECK OUT FACEBOOK REVIEWS!

Scs have been bought out by a company called Polytronesofa. They are outsourcing products to be made in china. They use cheap inadequate materials. Check out the reviews on Facebook. Do not buy from here unless you expect your sofa to last less than 6 months with none existent aftercare!!!!

September 9, 2025
Unprompted review
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Afternoon Anne,

Thank you for taking the time to leave us your review.

I am very sorry to see that you have rated us as 1* on this occasion.

We do have many ranges of furniture available to purchase which can come from different suppliers. You can query where your furniture will be made when placing an order with us and the team will be happy to share this information.

I apologise that you have been disappointed in your experience.
As you have not shared any order information I am unable to advise further however if you require any help then please feel free to contact our aftercare team on 0191 7313300.

Kind regards
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Rubbish cheap materials

SCS are great until you give them your money then the trouble starts. No matter the issue they blame you. Check out all the complaint and support groups on Facebook, eye opening.
The sofas are made in china with cheap materials

December 15, 2025
Unprompted review
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning Nicky,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your furniture and have been disappointed in the service received.

As your order details are not included I am unable to advise further. If you require any help then please feel free to email us at socialmedia@scs.co.uk and include your order number or address and postcode.

Kind regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

DO NOT BUY FROM SCS!!!!!!

The reply states this is the one on the order. I ordered the one that was in the showroom, this wwas an olive green velvet fabric and I confirmed that the colour and fabric I wanted was shown on the picture of the order form. The sofa that was delivered was a forest green fabric and not velvet at all !!!!!!!!!. Therefor the only explanation is that Saif the salespersin at the Leeds store wrote down tbe wrong order. I intend to take this up with the chief executive of Scs !!!!!!. The sofa does not match anything else in my room and I eould have never ordered it !!Saif even showed me a dark green sample and I stated that the only colour and fabric that I liked was the display one.
DO NOT BUY FROM SCS!!!!!!! The sofas were the wrong colour and fabric and delivery guy stated i should receive them so not to be left with no sofas and thT it would resolved.!! At first he said it was the lighting, until i showed him a photo i had taken in store. They insist its lighting when it clearly is differant !!!. I intend to continue my complaint and get the correct ones. Very traumatic and im told by staff there that it happens all the time. !!

November 27, 2025
Unprompted review
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning Nicola,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that the colour of your furniture is not as expected.

Looking over your order I can see that we have queried this with the supplier however they have confirmed that the colour and fabric is correct as per your order document.
Your document shows that the selection was Dalia 642.

I am sorry again if this was not the outcome that you may have hoped for.

Kind regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Great sofa buying experience

Great sofa buying experience, especially with the help of Ayaz. Extremely helpful, answered questions and advised thoroughly, in a lovely and polite manner.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Ayaz was super helpful

Ayaz was super helpful, patient and gave us time and space to think. Really nice shopping experience and mum is really happy with her purchase. Thank you SCS!

January 28, 2026
Unprompted review

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