Good range of products, good salesman

We ordered our sofa 02/02/26 and were giving a estimated delivery date of April.

On 14/03 I got a text advising that the sofa will come on 21/03, on 19/03 i got a text advising me delivery is arranged for 21/03 and I will get a delivery time slot send to me shortly.

With this information I removed my old furniture only to get a text advising the delivery is cancelled, no more information of rearrangement etc,

I called the delivery team and they said if I spoke to the store they would provide a loan sofa. They couldn't do that. My partner is pregnant and we had no where to sit.

Called SCS Leeds (Birstall) and they never answered after ringing about 20 times over a several hour window.
- I had to drive to store to speak to someone and they said it will be coming in on the 02nd April and wont be able to be delivered until the 09th April. I explained about the situation with our current sofa and they said when it gets to the warehouse in Elland on the 2nd of April they will send by local courier so it arrives on the 2nd April. I asked for loan furniture and they said its something they can't provided.
- I gets a text the next day saying it will be delivered the 9th of April, So rang back and the man on the phone said that the 2nd had never been agreed who basically calling me a liar. He did then say its now due into Elland warehouse on 31/03 and should be able to get it out to us on 31/03 then back tracked after calling Elland then said the person who sold it to me would call me back the next day.
- She then called me back the next day confirming that it will be the 2nd April and its in the notes etc.
- 2nd of April comes, I have to take a day off work (£196 lost from earnings) to wait in for this sofa. The sofa is a no show and no communication telling me its not coming.
- I went back to store again at my own cost and they said it will be coming on the 08th April so they will either get it out to us on the 8th or 9th April. Again 2 more days off work to wait for this, at a cost of £196 per day so £392 lost in income for me over the two days. On the 2nd I asked Store manager for loan furniture and he said the earliest he could get it out would be the 8th April so there is no point as our current sofa was scheduled for then. I said i don't have any faith it will come. But said if it doesn't come on the 8/9th ill get a sofa out the same day as my partner is pregnant and we have no furniture for 3 weeks due to ScS.
- I then gets a text saying it will be coming on the 07/03.
- I have stayed in 07/03 so no work on this day on top of 02/03, 07/03, 08/03 & 09/03. No communication telling me otherwise so the total so far is £784 im out of pocked.
- 09/04 comes around and there is no sofa delivery again, no communication from the store so I called them up at 11:00 they said they will call the warehouse and call me back, I got a call back a few hours later but when i answered hold music was playing and it cut off after about 6 seconds. I tried calling back with no avail, and nobody bothered to call me back after this.
- Another trip to to the store at my time and expense. Store manager said he would get a loan sofa out to me that day but was waiting for a email from his manager to get this sorted. He called back at 18:15 and said he is still waiting and will call me back an hour later. ( I never got a call back.)
- 10/04 and sat in the house yet again on the hope of a loan sofa for my pregnant partner, again another £196 down the drain for me. Currently £980 down on work alone not to mention the 3 trips we have had to make to the store.

Finally got the sofa, nearly a month without a sofa with a pregnant parter, nearly £1000 out of pocket. The store have said they will give me £200 back over the phone but no email to confirm like they said they would. I have asked to escalate it but they would not give any details of how to escalate it and refused to get their manager to call me back.

AVOID.

The salesman informed us of the comprehensive facilities within the suite.

Aj was very respectful towards my partner and myself not in my face but there if I needed anything.

The staff at Birstall were great, attentive but not pushy, well informed.
Would definitely recommend

Found just what I needed bit slow on paper work but rest ok . Only gripe is I live 14 miles away from shop and it cost £120 delivery bought on 7 th April not delivering till 30th April .

When we arrived was met by staff been very polite
And let's us look round
Then when we needed advice we called one over he was not pushy and listened to wot we needed
It made it a pleasure to purchase wot we liked
Very helpful staff not just the one we felt with
Thank you Mr John y

Brilliant staff really helpful

The staff were excellent
I was able to find a sofa i liked at a price I liked and got what I consider to be a good deal
I hope the sofa will be delivered on time

Your salesman was very good very informative friendly and helpful not at all pushy. That is why we asked for him when we returned the next day.

If i could give less than one star, then I definitely would. Ordered a footstool in December 2025, at the point of ordering we was told delivery would be within 8 weeks. Obviously not true, monday 13th april was the date we was given and so we arranged to make sure we was in all day to receive the delivery. We was able to track the delivery for a short period then it stopped, delivery could of been up to 7pm, Low and behold no call, no delivery attempted, wasted day. A call was made to them Tuesday to find out why this never arrived to be told, they don't know. We then rearranged the delivery for Saturday 18th april, we got a time window of between 1pm & 7pm, then on the day it changed to between 2:50pm and 3:10pm, once again tracking stopped, no phone call no delivery attempted. Another wasted day.
The worst customer service, can not get hold of anyone via any telephone number listed, would never order anything from this company again and certainly would never recommend to anyone, for the length of time we have waited for a footstool its beyond belief, that we still don't have! Time wasters!

Very poor after sales service, extending delivery date even though ordered sofa late December from Scs Leeds.
I could renovate a full house in the time it taking them to knock up a sofa.
A far cry from the 8weeks as advertised by the sales person. Right said Fred,lets have another cup of tea comes to mind.
I certainly wouldn’t recommend this company.
Edited…
The only time you get any response from Scs is through trustpilot. Bit of a far cry from the sales advisor telling me 4-8 weeks.
It’s very tempting to sit outside the store with a large notice board showing a link to people’s comments.

Absolutely shocking from start, the sales person Absolutely shocking, i wanted to apply for finance, he lied and said i couldn't under a 1000, he never put the information down for the poor delivery guys that I lived on first floor and had a stairlift, so the delivery guys had to do far more than was expected when they got here, but they were outstanding!!

I am a bit early on my review. The problem i have is the delivery guys could not get it through our door, didn't attempt to angle it through the door they took pictures and it went back. Sat on garden chairs now, couldn't get in contact by phone no answer, so drove to the Birstall store, I'm awaiting a phone call from Syed tomorrow regarding a re delivery, i have cctv footage of the attempted delivery. Don't know who's at fault but I hope it gets resolved very quickly,

Ayaz was fantastic and helpful

PLZ CHECK ALL REVIEWS BEFORE BUYING CHECK OUT THE GOOGLE REVIEWS AS WELL

We recently purchased sofas from ScS and I would like to start by saying the customer service from the salesman in store was excellent. He was professional, helpful and made the buying process smooth and pleasant.

Unfortunately, after placing the order, trying to arrange an early delivery became extremely frustrating. Due to unforeseen circumstances, we genuinely needed the sofas a little earlier and I contacted the store several times to request this. I was told on more than one occasion that the request would be forwarded and that someone would get back to me — however, nobody did.

Calling the store is very difficult as the phone is rarely answered. I understand staff are busy, but I left messages requesting a call back and did not receive any response. When contacting customer service, the waiting times were very long. I was again told that a request had been put forward, so I waited patiently, but there were no updates, emails or follow-up calls.

When I chased again, I was then told that nothing could be done. The lack of communication was disappointing and quite stressful. While the in-store sales experience was excellent, the after-sales communication regarding delivery has not been satisfactory.

I hope this feedback is taken on board to improve communication and follow-up for future customers

My wife and I visited SCS on Sunday afternoon and we were so impressed by the knowledge and service of the very highest standards given to us by the salesman MK , with so many sofa shops on this site service like this is stand out and is money in the bank for the company. Please pass on our thanks and good wishes to MK .

Ayaz coped very well with dealing with all of our questions, great customer service, professional, patient and courteous. We were very impressed and are very grateful for all of the help we received. We would definitely come back for future purchases.

Ayaz couldn’t do enough to help us choose the perfect combination of sofas, chairs, footstools etc. We are really pleased with our choices and he moved things about, brought over different fabrics etc. to help make our decisions. He was very friendly and really helpful.