poltronesofà - Leeds Reviews 

3,884
TrustScore 4.5 out of 5

4.3

Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... See more

Rated 5 out of 5 stars

The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the a... See more

Rated 3 out of 5 stars

Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... See more

Company replied

Rated 5 out of 5 stars

In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was... See more


Company details

  1. Furniture Store

About poltronesofà - Leeds

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom

  • 0191 731 3300

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,884)

17,257 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited the store early in the year

Visited the store early in the year, staff were very helpful and friendly, gave us plenty of time to make a decision on what we wanted.
Sofa delivered this week, arrived on time and the gentlemen delivering it were very helpful a had the sofa put together in no time - excellent job.
The sofa itself is lovely- good quality and well made - very happy with our purchase.

June 26, 2026
Rated 5 out of 5 stars

Cannot recommend enough

Lovely greeting from Cameron, who explained the various products and helped us narrow down what we were looking for, before letting us browse the store on our own. We really appreciated this as other stores have very pushy staff who never leave you alone. Once we’d found our sofa, Cameron was a star in making sure we were happy with all aspects & we were very impressed with his style and depth of knowledge. Overall a great experience & product to match!

June 6, 2026
Rated 5 out of 5 stars

Staff very helpful

Staff very helpful in store. Sofa and chairs delivered ahead of scheduled delivery. Delivery staff were professional and helpful.

June 24, 2026
Rated 1 out of 5 stars

Utterly and frustratingly useless…

I can’t believe you have sent a form asking for comments. Your incompetence, lies and lack of communication in our case means we will never deal with SCS again (even in its pseudo-Italian disguise). A simple request to send a swatch has escalated into a battle to get our deposit back!!! Communication is hopeless!!

June 23, 2026
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you are disappointed in your experience so far.
I can see from the notes that the store are dealing with your request and have advised that they can come to your home with the fabric swatches for you to look over.

I apologise if the outcome regarding a cancellation request is not what you may have hoped for however it is advised in our terms and conditions that all orders are non-cancellable.

Kind regards,
Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars

Disgraceful you should be ashamed off…

Disgraceful you should be ashamed off taking people money you will here from my solicitor and will be putting it.all over about how you are not the sofa we ordered so hard and uncomfortable not what we ordered not colour we ordered just because we are pensioners where not thick so many times I’ve travelled to scs from Halifax got no joy didn’t have a sofa for2 days then said it wasn’t in wear house it would be 8 th off June then I said I would be coming for a full refund if it wasn’t coming my husband is 80 how would you feel sat on a kiddie chair if it wasn’t your mum or dad then he rang me back said or it is in wear house and send me this

June 9, 2026
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Ciao Dawn,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you are disappointed in your experience.

I can see from the notes on your order that you have spoken with the store following delivery, and felt that your furniture was the incorrect colour.
The team invited you in to store so that they could take a look as this.
I am unable to confirm what the outcome has been to this however apologise for any upset caused.

They have also made a note that you feel the furniture has been damaged. If this is the case we would ask that you submit this via our online claim form, on the link below.
This will allow us to obtain all relevant information and review any concerns.

https://enquiries.scs.co.uk/

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Visit to Poltronesofa

Lovely staff on hand and knowledge of product very good.
Keen to help but not over bearing.
Thanks to MK for his assistance,

June 5, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look