Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... See more
Location
Switch locationUnit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB
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See what reviewers are saying
The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the a... See more
Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... See more
Company replied
In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was... See more
Company details
About poltronesofà - Leeds
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom
- 0191 731 3300
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The salesman was very professional
The salesman was very professional.
Optimal service.
I knew what I wanted and the sales…
I knew what I wanted and the sales person took me straight to a sofa that was perfect
From walking into the store the lad…
From walking into the store the lads were great. Delivery guys friendly and efficient. All round a good experience
From going to the showroom to choose a…
From going to the showroom to choose a new sofa , to delivery of our lovely new sofas , every thing went to plan , kept informed, all staff lovely, friendly and knowledgeable
Visited the store early in the year
Visited the store early in the year, staff were very helpful and friendly, gave us plenty of time to make a decision on what we wanted.
Sofa delivered this week, arrived on time and the gentlemen delivering it were very helpful a had the sofa put together in no time - excellent job.
The sofa itself is lovely- good quality and well made - very happy with our purchase.
Cannot recommend enough
Lovely greeting from Cameron, who explained the various products and helped us narrow down what we were looking for, before letting us browse the store on our own. We really appreciated this as other stores have very pushy staff who never leave you alone. Once we’d found our sofa, Cameron was a star in making sure we were happy with all aspects & we were very impressed with his style and depth of knowledge. Overall a great experience & product to match!
The whole experience has been so easy
The whole experience has been so easy, the team in the store, helpful and cheerful. The delivery crew were amazing on such a hot day, they were pleasant and respectful. Thank you 😊
Staff very helpful
Staff very helpful in store. Sofa and chairs delivered ahead of scheduled delivery. Delivery staff were professional and helpful.
Kept in touch about the delivery and…
Kept in touch about the delivery and what time, the delivery men were very good and friendly
May use AI-assist with repliesRead more
Utterly and frustratingly useless…
I can’t believe you have sent a form asking for comments. Your incompetence, lies and lack of communication in our case means we will never deal with SCS again (even in its pseudo-Italian disguise). A simple request to send a swatch has escalated into a battle to get our deposit back!!! Communication is hopeless!!

Reply from poltronesofà - Leeds
Very one was so helpful and aj was…
Very one was so helpful and aj was amazing went through everything with us and was so hopefully and funny x
we spoke with a guy who knew his job…
we spoke with a guy who knew his job and explained the pros an cons
Thanks for everything we receive the delivery at at same rights time
Thanks for everything we receive the delivery at same time
Very helpful in the shop ,got what i…
Very helpful in the shop ,got what i wanted . Delivery men couldn't of been better .The only down side was waiting 12 weeks .
Fabulous service from start to finish
Fabulous service from start to finish, thank you x
Disgraceful you should be ashamed off…
Disgraceful you should be ashamed off taking people money you will here from my solicitor and will be putting it.all over about how you are not the sofa we ordered so hard and uncomfortable not what we ordered not colour we ordered just because we are pensioners where not thick so many times I’ve travelled to scs from Halifax got no joy didn’t have a sofa for2 days then said it wasn’t in wear house it would be 8 th off June then I said I would be coming for a full refund if it wasn’t coming my husband is 80 how would you feel sat on a kiddie chair if it wasn’t your mum or dad then he rang me back said or it is in wear house and send me this

Reply from poltronesofà - Leeds
From the sales lady in the shop to the…
From the sales lady in the shop to the two delivery men ,the service was excellent.
Visit to Poltronesofa
Lovely staff on hand and knowledge of product very good.
Keen to help but not over bearing.
Thanks to MK for his assistance,
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