Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... See more
Location
Switch locationUnit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB
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See what reviewers are saying
The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the a... See more
Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... See more
Company replied
In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was... See more
Company details
About poltronesofà - Leeds
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom
- 0191 731 3300
4.3
Excellent
4K reviews
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Great experience in store
Great experience in store , lady very Approachable, friendly and helpful only thing that spoilt the experience were delivery men rather unfriendly and stand offish which sort of took the polish off it .
July 7, 2026
Reply from poltronesofà - Leeds
Good Afternoon Joy,
I hope you are well and thank you for your review.
I am pleased that you had a positive experience in store and found the team to be friendly and helpful on your visit. I am however sorry to read about the negative experience that you had with our delivery team.
It is never our intention for our staff to be anything but polite and helpful so please accept my apologies for this.
Thank you for your order with us and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Are sofa is great looks well finished…
Are sofa is great looks well finished and the delivery guys were polite quick and cheerful. A good experience.
July 7, 2026
Very poor delivery service
Very poor delivery service. Bought a sofa. Was told it would come at 11am but then due to some error it was rescheduled for 5:30pm same day. Half an hour before the delivery i get a message saying it has been cancelled. The next earliest booking is in 2 week time. Nice sofas but poor delivery and customer support.
July 6, 2026
Unprompted review
Reply from poltronesofà - Leeds
Ciao Balrajan,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that your delivery did not go ahead as expected yesterday and can completely understand how frustrating this must have been for you, especially after receiving the delivery confirmation.
I have spoken with our Distribution Centre this morning and one of the team are going to give you a call, to ensure this is re-booked for the first available date.
Please accept my apologies for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
We were greeted as we entered the…yes
We were greeted as we entered the store, John looked after us at your birstol store near Leeds, the service was excellent, and I got what I wanted through his guidance!
July 6, 2026
From when we walked into the store to
From when we walked into the store to
when we left felt all staff were attentive full of information and able to answer all questions asked
July 2, 2026
GOOD SERVICE
The sale man that served me and my daughter was very good , funny and extremely friendly. He made the experience easy and let me choose without any pressure. This man is a credit to your company . His badge name was MK .
July 4, 2026
He accommodated us well in the store…
He accommodated us well in the store with respect to our opinion. Treating us well fairly. As we entered the store, some of them looking only on us but this guy asking us and welcomed us. His name is Emmanuel.
July 4, 2026
Excellent service from Poltronesofa…
Excellent service from Poltronesofa delivery team. Jonny and Liam delivered and assembled the sofa and chair with ease and was very respectful of my property while doing so. Great communication too, letting me know they were on their way well before they arrived.
July 2, 2026
In store display and advice given was…
In store display and advice given was excellent. Honest information re delivery times appreciated and arrived in good order on time with great comms from the team.
June 27, 2026
Meh experience
The gentleman who initially sold me the sofa was amazing - I can’t fault the customer service in store. He was lovely, professional and very helpful.
Unfortunately, the sofa was delivered with two scuff marks on two different parts.
The drivers also said one section would not fit through the door (it would) and that they would have to take it out of the packaging which would void the warranty plan I had taken out or that we would have to pay £150 per part to have it taken back and broken down into more pieces (three pieces in total).
My partner ended up having to bring the biggest piece in with him because the drivers were refusing to do so.
For context, my mum has a sofa from SCS (a two seater and a three seater part). Her door frame is much smaller and the two seater sofa is much bigger than one section of ours. Hers got through her door perfectly fine.
We also ordered our sofa in a stain-resistant fabric however after spilling some water on the fabric, this has left a mark on the sofa despite using the cleaning kit provided, it still won’t come out. I don’t know if we received the wrong fabric but it’s ridiculous to describe something as stain-resistant when water has caused a mark.
Again, my mum has the same fabric just in a different colour and hasn’t had this happen with hers so I’m unsure if this is an issue with the fabric being incorrect or that particular colour.
Extremely disappointing so far given the cost.
July 1, 2026
Reply from poltronesofà - Leeds
Good Morning Katie,
I hope you are well and thank you for taking the time to leave us your review.
We are very sorry to see that you were disappointed regarding the delivery experience on the day and appreciate that it must have been disappointing for the crew to deem the furniture as non-fit.
The crew would not try to force anything as they would not want to cause any damage to the furniture, or to your home.
I am sorry also to read about the scuff marks and stain that you have noticed on the sofa.
I can see from your order that this hasn't yet been reported with our aftercare team so if you would like to complete our online contact form, on the link below, then we can certainly look into this for you.
The form allows us to obtain all relevant information about any issues that you have, and fully review this so that we can advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely staff/delivery men
June 30, 2026
Staff were really friendly and helpful
Staff were really friendly and helpful. Only reason it wasn't a 5 star is because the manager promised to call me that afternoon as he was trying to secure an earlier delivery date for me but he never did so I'm still unsure when exactly my delivery will be!
June 30, 2026
Reply from poltronesofà - Leeds
Ciao Natalie,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience and found the team in store to be friendly and helpful on your visit.
I am sorry that you haven't yet heard back regarding your delivery and have popped a message over to the store to ask if they can reach out to you as soon as possible.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Staff were very efficient when we…
Staff were very efficient when we ordered the sofa and explained everything throughly
Sofa arrived before the due date which was great
Delivery men were polite,curtious and efficient.
June 27, 2026
Delivered on time the driver was very…
Delivered on time the driver was very good put everything together and then reminded me how to do everything
June 27, 2026
Lady who served us was very friendly…
Lady who served us was very friendly and knowledgeable. Looking forward to receiving our new sofa
June 27, 2026
The salesman was very professional
The salesman was very professional.
Optimal service.
June 25, 2026
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