Friendly and very helpful provided a great service .

An absolute disgrace and that's being generous! Ordered 4th January, promised a March delivery. Feb 28th recieved new order as there was an issue. No explanation or contact and they changed delivery to May. When sofa arrived (we ordered a 4 seater) they tried to deliver a 7 seater 5m long monstrosity! Now I'm fighting to get my money back head office tells us is stores responsibility but store tells us it's head office.

Meanwhile we have no sofa and no money. Avoid!

STILL GETTING NO WHERE WITH THIS SHOCKING COMPANY! I was told to take a screen shot of my review then email along side my order number … no response! After calling the complaints department I’m still being fobbed off ! Absolutely joke! PLEASE DONT USE THIS COMPANY ! Especially the Fosse park store !! 😡😡😡😡😡

Delivery was good apart from SCS giving rubbish tracking information and changing delivery days 3 times. I spent two weeks lying on the floor as my old suite was collected 2 days before first delivery day was arranged. I spent £2500.00 in SCS and they didn’t supply the gliders so phoned up. Lady said she would email store at Fosse Park but had nothing and that was 2 weeks ago. They take your money but just ignore you after. I’ll never buy from SCS again. I have sent numerous emails to them, including the Customer Service but ignored again.

We have great experience from the time we order it from the Leicester store to delivery process. Jagpal (the salesperson) took the time to understand our needs, offered honest advice, and helped us find the perfect sofa without any pressure. Excellent customer service.

And to Simon and Kiran (delivery drivers) who delivered our sofa even though it was not supposed to be them, thank you very much! Thank you for your outstanding service. Your professionalism and care in handling the sofa.

However, I am giving three star instead of five due to the bad customer service. The hotline is unavailable. What is the point of having a hotline that doesn't call back, no waiting time and basically unresponsive.

Wrong fabric on part of order. Despite notifying them when delivered (march)still awaiting further information. They have not kept me informed I have had to keep ringing. Poor customer service. No responses to emails phone calls take at least 24hrs to be returned. I have emailed ceo now awaiting reply. If I could give a minus I would

Delivery was made by Tom and Dale. Friendly and polite. Very professional 👏. Installation was done quickly and cleaned up after themselves. Very happy here. 😃

Visited the Leicester Fosse Park store yesterday. Went in with a certain style in mind, but changed my mind once in there to go for a recliner sofa. Joe's was happy to take me round and show me all the range of recliner sofas they had in the showroom, explaining what functions each had, the different fabrics etc. He was a complete star and we hope to go back and order from there once we have decided!

Interestingly we have been asked to review a sofa that has yet to be delivered! Someone not talking to each other.
Order was placed and hefty deposit paid at end of Jan 2025. Have been waiting very patiently for 3+ months for sofa which should have been with us on 2nd May.
Have had no update or correspondence at all since order was placed from the store or anyone else.
Have tried to call on a number of occasions and been on hold for a VERY long time. Will have to result in visiting in person tomorrow - on a bank holiday which we are not looking forward to.
Really hoping this isn’t going to turn into a nightmare experience as we have been waiting months for our new sofa. Really really disappointing start.

We are still awaiting delivery - interesting how our feedback has been asked for.
No correspondence at all since we placed the order with any delivery date or progress. We are hoping for an interim sofa - but that hasn't materialised either.
It was scheduled for delivery 2nd May and we have been waiting patiently since end of Jan 2025.
Have tried to call on a number of occasions and been on hold for a VERY long time - with no answer. Even requested a call back - but again no responce.
Will have to result in visiting the store in person tomorrow - not looking forward to it being the bank holiday.
Not a very good start at all and very disappointing.
Hoping this is not going to turn into a nightmare having waited 3+ months for our sofa and paid a hefty deposit for it.

At the moment deposit on sofa and 2 chairs . delivering in about 12 weeks.we found the sale lady really good, and we was so pleased for all the help she gave us in choices of style and materials.

We were able to find the right sofa for us and the sales assistant was very helpful and had a good knowledge of the products and finishes that were available

The sofas are great 5* but the delivery people took a chunk out of my door and said nothing.

Changing our sofa was a pleasure from beginning to end and that’s entirely down to the efficiency and professionalism of the ScS staff whether it was in the showroom, distribution centre or the delivery guys who were above and beyond. Thankyou.

have purchased sofas recently .they are to be delivered in july25.i think your after sales response is poor.
i have send 2 emails to customer services/leicester brach but have had no response todate.

Spencer listened to our needs and spent time showing us different styles of sofa until we found one that matched our requirements. He was knowledgeable and friendly throughout the visit.

Ordered two sofas. Both delivered on different dates and one was the wrong colour! When I went back into the SCS shop the one in the showroom had a higher back and therefore gave more support to my neck than the one that was delivered to me. I’ve tried to email them 3 times and no reply back. I am so disappointed with such terrible service. Still waiting for resolution

Ordered my sofas with Jay at fosse park - no problem , lovely guy-
The problems are NOW - not being to get hold of someone to arrange delivery all week , plus reading that I have to pay a delivery charge - disgusting - we don’t even have the option to collect it from store!! Why did they not tell us when we purchased it that customer service were a nightmare to get hold of , and that there are charges poor service

The sales assistant Joe was brilliant at Fosse Park Leicester. The wait time of over 12 weeks is too long. And why such a large deposit when I am waiting 3 months for the product.