poltronesofà - Leicester Reviews 

2,528
TrustScore 4.5 out of 5

4.6

Unit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB


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Rated 5 out of 5 stars

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way. We had a very pl... See more

Rated 5 out of 5 stars

Really pleased with our entire visit, staff were incredibly knowledgable, and couldn’t have been more helpful with no pressure to buy. Would highly recommend.

Rated 5 out of 5 stars

Staff extremely helpful when choosing my chair, goods arrived exactly when l was told they would . Delivery went smoothly by very pleasant staff and l am pleased with my chair,

Rated 3 out of 5 stars

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Leicester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,528)

17,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i have been looking at a sofa from…

i have been looking at a sofa from poltronesofa at scs but iv been blocked from the site why?????18

May 18, 2026
Unprompted review
poltronesofà - Leicester logo

Reply from poltronesofà - Leicester

Ciao Miss Blundell,

I hope you are well and thank you for your review.

I am very sorry to see that you have rated us as 1* on this occasion and have been unable to access the website.

Without knowing the error message I am unable to advise on why this is happening, it may be due to the security settings on the device that you are browsing from.
I apologise for any inconvenience that this may have caused.

If you require any help then you can reach our online team on 0800 7310048.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent store.

The young man, Spencer, who dealt with our purchase was excellent. Very helpful and easy to deal with.
Thought the store was very well set out and was impressed with items available. Now looking forward to receiving our new sofa 😀

May 8, 2026
Rated 5 out of 5 stars

Thought the “ shopping experience “ was…

Thought the “ shopping experience “ was very nice ,I was greeted by all members of staff in a bright & cheery manner ! I would like to highly praise “ Anita” who was very helpful and accommodating as I changed my mind with my original order twice ,we received the same customer service as we did the first time we visited !! Lovely lady indeed !

May 9, 2026
Rated 5 out of 5 stars

Great experience.

The sales assistant was very helpful and friendly. He answered all of my questions thoroughly. The sofa I wanted was in the showroom in the material and colour that I was interested in. The next steps of the process were explained to me clearly.

May 7, 2026
Rated 5 out of 5 stars

A massive thank you to Raj at Fosse…

A massive thank you to Raj at Fosse Park branch for his patience and knowledge. Took us around the shop floor to show us options that would suit our small flat. He gave us a real good deal on our purchase. Staff here are very friendly and kind.

May 3, 2026
Rated 5 out of 5 stars

A good experience

We were greeted as we came in and offered help but we declined this so we could browse. We wondered around and made a decision and immediately a friendly young man was there to give us all details and delivery dates. We had a very pleasant experience and would recommend to friends

April 24, 2026
Rated 5 out of 5 stars

This isn’t just any store

From the minute you enter the store it’s obvious this is so different to the rest. Ali approached us and informed us “how it all works” done in a such a friendly and positive way his enthusiasm was nothing short of infectious!! We explained what we were looking for so he personally showed us what sofas was available and in excess of 250 swatches draped around the store ON THE WALLS!! We left the store to bring the family back as we liked the unique corner bed sofa and wanted the kids to try it out as they were going to sleep on it!! Nothing was too much trouble Abdul helped this time with Ali joining us again as we all picked swatches to view against the sofa (we had racks of them on the sofa) nothing was to much trouble it wasn’t a cheap sofa but unique easily seating six. We sealed the deal all done on Abdul’s i’pad WHAT A FABULOUS STORE IN EVERY WAY.

April 30, 2026

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