Awful communication. Happy to take our money in store, first red flag: told us to take photos of our references rather than issuing any actual paperwork?

No communication on the booked day of delivery so I called the logistics team (as couldn't get through to the store despite multiple attempts) - only to be told the store had cancelled our order with absolutely no communication! The logistics team couldn't tell us any more so had to travel into the store.

We returned to the store immediately as they haven't issued a refund and they refused to reorder and honour the price we had originally paid. So we will be ordering a sofa with another company!

Still waiting on a call back from SCS to discuss when our thousands of pounds for a sofa that never arrived will be returned... I am sure I will be raising with my bank next week based on SCS communication skills. I would strongly recommend going elsewhere - or pay on credit card (luckily we did) if you do buy outright as I can't imagine how we'd get our money back otherwise!

My sofa was delivered today by SCS and I’ve got to give credit where it’s due — the team turned up early (yes, early… I nearly fainted), called ahead, and handled everything like absolute professionals.

They brought the sofa in carefully, no wall scrapes, no drama, set it exactly where I wanted it, and took every bit of packaging away. The sofa itself looks even better than it did in the showroom — solid, comfortable, and exactly what I ordered.

It’s rare these days to get service that’s on time, respectful, and done properly from start to finish, but SCS genuinely delivered. Would happily buy from them again.

The delivery arrived at the time stated. Both delivery men were curtious. They installed our new furniture quickly, professionaly and without any issues whatsoever.

Nearly a year since this nightmare began. I ordered a sofa with promises and reassurances to celebrate the end of chemotherapy treatment (also had to take ill health retirement, so thought I would treat myself)
All I can say is the one I ordered in the showroom was comfortable and well made. Sales staff very charming, although a lot of mistruths were evident in hindsight. The one that was delivered made me feel like I was going crazy.
Thankfully I had 2 independent witnesses that could assure me I wasn't imagining the difference, I went back to the store to check measurements etc, I was informed that they had stopped making/stocking the Gosford sofa as it wasn't in line with their new image and were only selling high quality furniture going forward. I have completed the complaint/appeal process and had no joy. Currently pursuing small claims. I have a very poor quality sofa, padded and propped up with extra cushions as the seat pads are so thin, its now impossible to sit on for any length of time as it is so uncomfortable. The quality/stitching/alignment is shocking. Its a constant worry - I've had an independent upholster report which has confirmed it is not fit for purpose and a quote to make it comfortable by replacing the low grade seat pads, and adding foam pads to support the fibre fill back seat cushions. They can build castors to make it a regular height. All of this on a 4k sofa? Its so frustrating
I am deeply upset by it all but so relieved that a professional tradesman can verify that its not me, or indeed I'm sitting on it wrong, (as suggested by the inspector sent from SCS).
Please be very careful and be aware that the showroom model is totally different from the one that is supplied. Very disappointing and led to enormous levels of upset and stress.

******Update - The reply from SCS - fancy being disappointed that I expected to sit on a sofa. -

Lynsey from the Social Media Team, your copy and paste standard reply is not a credit to your company.***************************

The delivery crew were professional and curtious on the day of arrival. Thank you so much for your hard work, much appreciated.
Thank you also to Abdul and co in the SCS showroom for their input in helping me with measurements etc and your kind conversation.
The settee looks fantastic and it makes the room look so much like the home that I want for my son now he no longer lives with us.
Your all fantastic !!

Everything from start to finish was a faultless experience. Delivery date was bang on. Jack at the Leicester store was extremely helpful and knowledgeable and the delivery men were absolute stars. Thank you everyone. Will definitely be recommending you.

Very good service in store with the Leicester Store Manager Ali, and equally good delivery service from Rob and Kyle

Excellent service from Craig and Jake, thank you very much. They phoned 30 minutes before arrival to advise time of delivery, were very professional, polite and efficient. They took all the packaging away and made sure we were happy with the positioning of the sofa before they left. Brilliant service thank you.

The store at Fosse park was very helpful when choosing my sofa also Craig and Jake the delivery team were fantastic

Fantastic service with Jag and delivery,
Delivery guys were very respectful of our new home, very polite,

Excellent customer service at the shop. Delivered on time. Notification of delivery very efficient. Swift delivery driver polite and efficient. Photographic evidence of the delivery taken during delivery.
Would recommend this shop and service.

Well done delivery by Carl and Marc! Early, quick and professional! We are really appreciate it!

When we ordered the footstool in May, we were given an estimated delivery date of the 15th of August.When it had not been delivered by the 17th of September. We called into the shop and asked for an update.
The salesperson emailed to ask for an update and said she would get back to us. Nobody ever contacted us to say sorry for this delivery problem and it finally was delivered on the 10th of October.
ScS obviously didn’t give us good customer service.

PLEASE AVOID THEY TREAT CUSTOMERS LIKE DIRT AND CONSISTENTLY MISLEAD AND LIE

Bought a sofa and paid a deposit and from that point it was an awful experience. They regularly arranged delivery and cancelled on the day with all sorts of stories lol
Pressured us for full payment though if wasn't due until the sofa was delivered within 3 days and then pretty much cut off communication.

Ignored complaint requests and even a freedom of information request which is well law to respond and action.

The sofa came months later than planned and us lovely so 1 star for making a good sofa but in terms of everybody who works for SCS out of the factory I've never dealt with such underhand people. Please save your self the stress and buy elsewhere.

Prediction they'll respond to this (well maybe) saying they'll look into it. It's all a front. Done that like 10 times and then once in private conversation they do nothing. You live and learn I guess.

Steve & Dale were both friendly and efficient when making our delivery.

Bought a corner suite from scs the staff were very helpful and friendly the delivery day was arranged and got a text to say it was going to be delivered a week earlier then got a text from day b4 to give me a time slot the delivery me were very friendly 😀 and efficient at bringing it in and assembling it

Thank you to Fosse park store, Jagpal and his manager went to great lengths to help us with our sofa very helpful. From order to delivery everything went perfectly with regular updates. Tom and Paul were great with the delivery and kept me updated with time of arrival. thank you.

Damien and Ben came to deliver our sofas and they were great and really made sure the delivery went well given that we had a very narrow doorway. The sofas look great inside and we haven’t been able to have sofas because of the narrow space before so we’re really happy!

Part order delivered in wrong colour and to wrong address. No communication from SCS customer care, don’t answer phones or reply to emails. Each time had to drive 40 minutes to the store to try and get problem sorted. Sofa was originally ordered on 11th October 2024 and finally sorted and received correct suite 17th April 2025 after a lot of hassle and complaining.