The 2gentlemen did the job -not very pleasant and engaging in personality.i pointed out marks on leg of sofa-one took a photo and said he’d document it and he’d forward it to pelotron store-prior to s... See more
Company replied
Location
Switch locationUnit 6 Pemberton Retail Park, 0, SA14 9UZ Llanelli, Carmarthenshire,, GB
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See what reviewers are saying
Not rushed or followed around and sat on lots of sofas and tried them out. Everything explained clearly when we came into the store and about the colours available, what all the information on the ta... See more
We were kept informed through out the delivery process. The guys who delivered call us 30 minutes before delivery.. They got the furniture in our bungalow and soon fixed it all together.... See more
The salesman was extremely helpful. Nothing was too much trouble for him. He managed to source my new sofas from Swindon and bristol. Brilliant service
Company details
About poltronesofà - Llanelli
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 Pemberton Retail Park, 0, SA14 9UZ, Llanelli, Carmarthenshire,, United Kingdom
- 01554 784050
4.6
Excellent
922 reviews
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Gent who we spoke to was very helpful…
Gent who we spoke to was very helpful and polite
January 8, 2025
Excellent service from the Company
Excellent service from the Company. So good that they email to advise Sofa had arrived and they organised the delivery. Then messaged on the day to say the approximate delivery time. Able to track the delivery. Driver called to say would be with us in 45 minutes. Dai and Scott the delivery drivers very courteous even when they had difficulties getting the sofa in the house because of the dimensions. Totally happy with the service.
January 22, 2025
Unprompted review
May use AI-assist with repliesRead more
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Read before you commit to buy
We went to purchase a new Sofa, found the one we wanted gave our information even spelling words out......... you'll get an email within the hour......... Next day still no email receipt tried to contact SCS in a queue of over 80 minutes yes 80 minutes........ so went into store to see what was happening oh sorry we got the email spelt wrong sorry but we can't re send receipt so we'll print it for you....... oh and we don't answer the phone in store you have go to the help line even if you have very long wait. We also took out insurance on Sofa praying we never need to use it cos you have to use the help line........ I would recommend you go to another furniture store cos SCS made it very clear they want your money not giving you good customer service
January 17, 2025
Reply from poltronesofà - Llanelli
Good Morning Martyn,
Thank you for your review and I hope you are well today.
Please allow me to apologise on behalf of the Llanelli store that you did not receive your order documents through your email as planned. I do apologise also for the long wait times to get through to us on the phone, we are extremely busy at the moment and we are trying to get back to everyone as soon as we can.
I can see in the notes that you have received your order documents and your furniture is currently estimated to arrive to the distribution centre on the 25th April.
If there is anything else we can help with please email us at socialmedia@scs.co.uk.
Many Thanks
Beth - ScS Social Media Team
Excellent service in the Store and Delivery
Excellent service in the Llanelli store. No hard sell just plenty of good information. Friendly and professional service in store. Sofa was delivered today by Jaydon and Nicky. Arrived when they said they would. Again, professional, efficient and friendly. Sofa put together quickly and all the waste taken away. So glad I chose ScS Sofas.
January 17, 2025
Unprompted review
John and Dave were superb today
John and Dave were superb today, even helped put the sofa together with me, top notch service
January 17, 2025
Unprompted review
Sofas arrived broken- 10 months later still broken
Sofas arrived broken, not fit to use still trying to get someone from SCS to be truthful and apologise whilst putting things right, that's unlikely to happen. Visit to the shop and was intimidated by the sales women and manager watching me drive away. Avoid at all costs! They keep you waiting in the hope you give up but £2.7k a lot of money for garbage. I will not give up my rights.
January 11, 2025
Unprompted review
Reply from poltronesofà - Llanelli
Good Morning,
I hope you are well.
I am very sorry to see you are having concerns with your sofa. I can understand how disappointing this may be for you.
Please accept my deepest apologies for the way you were made to feel in store, I will ensure this is fed back to the store.
So we can take a look into this further, please send a screenshot of your review with your order number or address and postcode to socialmedia@scs.co.uk.
Many thanks,
Tegan - ScS Social Media Team
Friendly knowledgeable not pushy staff
Friendly knowledgeable not pushy staff. Good advice, very pleasant experience. We ordered what w were looking for
1st class.
January 13, 2025
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful and understanding,
December 4, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
CHECK ALL THE DETAILS OF YOUR ORDER.
Just an advisory to fellow purchasers.
Please check your confirmation email, invoice or receipt for the full description of what you have ordered as soon as you can.
We nearly got caught out by the wrong colour sofa being ordered.
SCS have a good choice of sofas at reasonable prices, but DO CHECK ALL OF YOUR PAPERWORK.
December 27, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Good Morning Andy,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that an error was made regarding the colour choice on your order.
Looking over the details I can see this was initially added as Beige however this has been amended for you to the Charcoal option.
Please accept my apologies for any inconvenience that this may have caused you.
Once your order is ready for delivery then we will be in touch again with the first available delivery date.
Thank you for your order with us.
Kind Regards
Lynsey
Customer Experience | ScS
Great service sofa delivery and install
Great service
Charlie and Huw were
Friendly and courteous
Job well done
December 21, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff at Llanelli were great
The staff at Llanelli were great. Helpful courteous and informative. It's a pity the same could not be said about emails and their tracking service.
November 27, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I forget the sales person’s name in…
I forget the sales person’s name in Llanelli branch.But he knew his stuff . Extremely thorough and helpful
December 10, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
John & Dave top men !
John & Dave was very friendly and helpful doing all the sofa for me happy customer here ❤️
December 9, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Scs Llanelli were informative and kind…
Scs Llanelli were informative and kind with helping us choose a sofa. The delivery men (Johnny & Dave) went the extra mile to get the sofa into the house rather than giving up at the first hurdle. Very appreciative of the service and would recommend.
December 9, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very professional crew
Very professional crew. Dismantled the old settee very quickly and assembled the new one just as quickly. Job well done
December 6, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful
Walked in knowing exactly what type of sofa I wanted and found the perfect one - one of the new Italian sofas - great information from the sales assistant and now eagerly awaiting delivery end of January
November 26, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The SCS staff. Excellent.
I was very pleased with the service I received. The salesman was very patient and helpful. I ordered a lovely reclining chair. Which is being delivered early next year.
November 26, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Chat and Dave delivered our new sofa…
Chat and Dave delivered our new sofa and chairs today. Friendly and chatty, got the job done, put everything where we wanted it to go, nothing was a problem for them.
December 3, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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