Visited to purchase a sofa and was served by Peter Smith. He went through all the regulatory information and explained it clearly. He was informative but not pushy which was ideal. Great experience.

Lovely experience! We went to the Loughborough store and completed a purchase with Mike. He was super friendly and welcoming aswell as informative. We had no intention to buy on the day and felt no pressure to buy from Mike but due to feeling so comfortable we completed the purchase there and then. Such a lovely guy!

I had sofas delivered one was damaged made a phone call to them waiting 24hrs for them to call back,I am going to get it repaired in 4 weeks, then they changed it to 2 weeks, still waiting for call back to talk about some compsation terrible customer service,I told the lady on pcustomer service that sofas should not have been sent out damage still no reply waited 2 days for reply absolutely terrible

Actual Store experience [buying goods] was very good. Delivery leaves a lot to be desired. 4 different delivery dates were cancelled at the last minute. When my chairs finally arrived the delivery team were very good

Everything was good. Given an estimated time of arrival. It was first thing too which was good as we didn’t have to wait in all day. Driver called to confirm. They brought the furniture in and set it up. Took all the rubbish away.
Good lads . Would recommend 👍

Pete Smith was very polite and helpful. He was very helpful and was not very pushy. He assisted in every way and answered every question honestly.

They rang us and told the sofa is ready and will be delivered 14.02 waiting all day long did not turn up no email not phone no communication whatsoever we will go tomorrow get the money back that’s shocking !! No Thank you I am finish with Experts from SCS !

Just had new suite delivered very pleased with the service

Store design, stock variety of options and helpfulness of employees.

I ordered a recliner sofa back in October but when it arrived it was a basic 2 seater sofa. After visiting the store to query they had only ordered the wrong item . Since the delivery date I have sent 4 emails to customer services with no responde . Really annoyed . Do not shop with this company . After service is shocking

Deliver when you promise!!!
Not deliver settee & chair with a chair missing & 4 months later still no chair

I was a bit nervous about going into scs. I was expecting to be bombarded and not left alone. I did have a gentleman Chris meet me at the door and asked if I needed any help and what I was looking for ,he introduced himself as Chris and said if u need me just give me a shout and with that he walked away,leaving me in piece to look around. I did call him over a couple of times but left me soon after I got the information I needed. He was very nice and knowledgeable. He never tried to sell me anything or convince me to have the more expensive choice. I did end up purchasing a sofa and I'm looking forward to receiving it .

Steve and Mark delivered our 2 sofas with a smile and eficiency. Gave plenty of warning of their arrival. Couldn't have been happier with the service they gave.
Thank you Steve and Mark.

Good salesman, very polite and gave us time to make our choices.

Staff extremely friendly and helpful. Talked us through and explained all about our purchase

We went to the Loughborough store and were lucky enough to be helped by Pete Smith. He was utterly delightful - professional, friendly and knowledgeable. I had a set idea of what I wanted but Pete spent time with us and took us through other options which resulted in us buying a suite instead of just a new chair. Pete couldn’t have been better and made the while buying experience an absolute pleasure.

Communication all throughout is top.
Kingsley and Stephen are both friendly.

Looked online found a 3 seater sofa I like the look of,so went into the Loughborough shop to check the sofa out first before I ordered, had a chat with a guy called Chris, who was very good to deal with. Left a deposit and bought it .

Good salesman and very nice warm showroom and we were made very welcome. Looking forward to receiving the two chairs.

It seems leaving a review on here is the only way that SCS customer services will respond. My parents spent over £2000 with you in SEPTEMBER and they still do not have a sofa. Customer service are non existent. The branch staff don't think you're a customer worth talking to once you've already paid. Is this company using customers money to prop up their finances? How do we get a refund? Is the ombudsman or the media the best way to pursue this? SCS seems to have an active TikTok account, maybe that is the way forward these days. Either way, I would love to hear of a customer receiving what they have paid for in a state that is fit for purpose. Next steps, small claims court.