Wanted a smaller-sized reclining single chair (either powered or hand-operated). ScS poltronesofa local branch had a big discount item that suited me perfectly. Staff at the branch were excell... See more
Company replied
Location
Switch locationRegent Place Retail Park, Derby Road, LE11 5AB Loughborough, Leicestershire,, GB
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See what reviewers are saying
All great from start to delivery, never used SCS before would recommend has been excellent. Friendly on the ball staff and great value for money, delivery on time .
The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to... See more
Company replied
Professional service from the store when we chose the furniture and good communications up to the point of delivery. The team kept us informed of the actual delivery time and assembled the chair on si... See more
Company details
About poltronesofà - Loughborough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Regent Place Retail Park, Derby Road, LE11 5AB, Loughborough, Leicestershire,, United Kingdom
- 01509 631800
4.5
Excellent
991 reviews
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This company invites their customers to review, whether positive or negative
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Really polite
Really polite , love how they treated my home by putting rug down to protect my carpet also taking the rubbish away , lovely chaps , thank you
January 8, 2025
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofas are good quality
The salesman Peter was very helpful and knowledgeable .The sofas are of good quality and decent priced we were very impressed
December 31, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The Sales Assistant Pete Smith was…
The Sales Assistant Pete Smith was extremely helpful and informative.
January 2, 2025
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was very
I was very satisfied with the help given to me when I was purchasing 2 recliners. I was given plenty of time to try all the ones in the shop and help was given to me about the functions of each one so that l could decide which one suited my requirements.
December 3, 2024
Reply from poltronesofà - Loughborough
Good Afternoon,
Many thanks for leaving us a review today,
I am happy to hear you were happy with the service you have recieved in store from the team.
We are happy to send this this over to the relevant team to pass this to give them on your comments on your visit.
Have a great day.
Kind Regards
Kayleigh
Customer Experience | ScS
Completely let down and lied too
Promised to deliver by Christmas and still no furniture. Tried to ring but 118 minute wait time.
No updates or explanation of delay.
November 27, 2024
Reply from poltronesofà - Loughborough
Good Afternoon Anthony,
Thank you for your review and I hope you are well.
Firstly I would like to sincerely apologise that you have rated us 1* today regarding the delay on your furniture and that you are unable to get through to us. We are experiencing a high number of queries at the moment and I do apologise for that.
I have taken a look over your account and can see that your furniture is booked to arrive to the distribution centre on the 13th January. This is a confirmed arrival date to the warehouse and we will contact you once the furniture arrives to book in your delivery date. I am so sorry that your furniture won't be arriving before Christmas as you were previously advised, however we are experiencing delays at the moment that are out of our control. We will certainly contact you once the goods are in the DC to book in your delivery date.
If there is anything else you would like to discuss please email us at socialmedia@scs.co.uk and we will get back to you as soon as we can.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
Ordered a sofa and snug sold it as…
Ordered a sofa and snug sold it as delivered before Christmas end up getting my money back and a hard job to do so left us without sofa for Christmas and no explanation on why the sofa never arrived would jot recommend once they have your money there not interested avoid !!!
December 15, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Good Morning Dean,
Thank you for taking the time to leave us your review, I hope you are well.
I would like to apologise first of all that your sofa did not arrive, I can completely understand how disappointing this must have been for you.
If you require any help with a snug order then please email snugcustomerservice@scs.co.uk and the team can take a look.
Kind Regards
ScS Social Media Team
Staff
The staff was very welcoming and polite, helpful took more time to explain without rushing.
December 15, 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Excellent service. Omar served us got a drink also was very at his job. Thank you x
December 11, 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My sofa has arrived a month late, and my property has been damaged by one of the delivery men.
My sofa has arrived a month late! The communication has been rubbish from day one (but that is another story). The sofa finally arrived this morning and one of the delivery drivers (Mussie) wouldn't listen to instructions and has taken a huge lump out of the corner of my kitchen wall trying to ram the sofa through a gap that didnt fit. Following damaging my property Mussie asked if he could use my toilet!
So now I have a damaged wall a dirty toilet and sofa that has been taken away for SCS to have another think on how they are going to rectify this rubbish service. I gave the dimensions for the openings to the sales man at the time of purchase. What I dont understand is the sofa is smaller than the opening size, so why couldnt it fit?? One incompetent Mussie? The other delivery driver was pulling his hair out trying to give Mussie instructions!
And I've been told by Loughborough SCS that if the sofa still wont fit (after I gave them all the dimensions) my property being damaged and arriving a month later together with the poor communication/customer service I will have to pay up to £200 for a SCS technician to come out dismantle the sofa and build it in my living room........ Yeah right!!! Appalling service.
December 11, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Good Morning Jim,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry to hear about your experience and service from the delivery crew on the day and would like to offer my apologies for the upset caused.
I can see that our customer support team are now looking into this for you, they will contact you directly as soon as possible with an update and to discuss the next steps.
Take care and we look forward to speaking with you.
Kind Regards
Lynsey
Customer Experience | ScS
I recently received my new sofa
I recently received my new sofa from SCS, and I couldn't be happier with the entire delivery experience! From start to finish, the process was seamless and stress-free. The delivery team was incredibly professional and punctual, arriving exactly when they said they would. They handled my new sofa with the utmost care, ensuring it was placed perfectly in my living room without any hassle.
The communication from SCS was top-notch, keeping me informed every step of the way. The delivery team was friendly and efficient, making the whole experience a pleasure. My new sofa looks fantastic and is exactly what I hoped for. I highly recommend SCS for their exceptional service and dedication to customer satisfaction. Thank you, SCS, for making this such a positive experience!
December 4, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The men who delivered the furniture…
The men who delivered the furniture were very pleasant no bother at all thank you.
November 27, 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was informed of all terms and…
I was informed of all terms and conditions, my experience from start to finish was excellent.
November 11, 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Disappointed beyond belief
At shop level couldn't fault the issue is with the aftercare will never buy a sofa from scs again choose our sofa in april 2014 it arrived in June to find that it was faulty and needed to order a new arm which we had to wait nearl10 weeks for this absolutely ruined the new sofa feeling as all we could see was the fault when the new arm arrived the guy came to fit it and it still wasn't right when we said to him it still wasn't sitting right his response was well nothing is perfect which I found shocking he said someone would be intouch 2 weeks went by nothing spent hours trying to contact them ect finally made contact to which I was told someone will be intouch within 24hrs as they thought the issue was solved again 9 days later absolutely no contact made feel absolutely fed up my husband has heart issues and can't take the stress so I'm trying to do it I'm getting to the point we're I hate the sofa I loved and wanted because of all the issues we have had so people please don't get ur hopes up with scs as they will be absolutely treat u like poo as soon as ur order and money is been taken
November 28, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Good Morning Miss Cooper,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry for the concerns that you have come across with your furniture and apologise that you are still awaiting contact regarding this.
I have chased this up with our aftercare team today so that we can get a further update on this for you.
Kind Regards
Lynsey
Customer Experience | ScS
Michael at the loughbororough branch…
Michael at the loughbororough branch was so helpful he was not pushy looked a quite a few sofa but liked the first one said I will think about it went back Sunday and ordered there was a deal for free delivery and 20 percent or the three and two seater sofa
November 27, 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
DO NOT BUY FROM SCS
I was advised at Loughborough store I could cancel order within 5 days, went to store following day to cancel and I was provided with number to call.
Called SCS head office first thing Monday morning 18/11/2024 and I was told I couldn't cancel... the corner unit is too small for my property
November 16, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Good Afternoon Yvonne,
I hope you are well and thank you for your review.
I am very sorry however we do advise that your order can be amended within 5 days however these are non-cancellable. This is advised on your order documents and in your terms and conditions.
Should you need to discuss an amendment then please contact us on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
Amazing experience
An amazing experience from start to end. The store team were great on explaining the different options available and helping me to select the perfect sofa for me. The delivery crew were also amazing. They rang and gave updates on their time of arrival. The job was completed quickly and with care. Would highly recommend SCS not only for the lovely sofas but also for the wonderful crew, Carl and Stephen, who delivered them.
October 28, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Missed delivery date
I gave a date 4 weeks ago for my suite to be delivered. The suite has been in storage at the local store for two months. I checked today to ask what time the delivery would be only to be told that they had no record of any delivery. The delivery date has now been put back several days which leaves us with nothing to sit on. The call centre for customer services is also closed all day which is a Monday
October 28, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Good Afternoon Geoffrey,
I hope you are well and thank you for your review.
I am very sorry to see your delivery has been pushed back, I can appreciate how disappointing this may be for you.
Our contact centre has been closed over the weekend due to our systems going down. However, they are now reopen. I apologise for any inconvenience caused.
So that we can take a look and help further, please send us over a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Tegan
Customer Experience | ScS
Still disappointed no response
Still disappointed no response - they have my money they don’t care now . Lots of other furniture suppliers like Furniture village and DFS offering lower priced products better quality. Think before you order from SCS. Speaking from own personal experience.
August 16, 2024
Unprompted review
Reply from poltronesofà - Loughborough
Good Morning Nisha,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that you are disappointed.
If you would like to email your enquiry to us as socialmedia@scs.co.uk along with your order number and address and postcode and we can take a look over this for you.
Please note that our systems are unavailable until Monday but we will get back to you as soon as possible.
Kind Regards
Lynsey
Customer Experience | ScS
Good service, good communications
My experience with SCS in Loughborough was a good one. The sales staff were helpful, without being pushy, ordering was straightforward and payment terms flexible. The delivery date was as indicated in store and I was kept informed of the progress of the delivery on the day. The real time tracking was helpful. The delivery drivers were very friendly. My only negative was that I had to re-arrange the initial delivery date on the phone, I was told to call back in a few days but a second date was arranged without consultation and I had to take time away from work to be available
August 5, 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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