Rav was really helpful and made time for me and was really knowledgeable and patient.

Five stars for the delivery team, two for the sales experience. We discussed our needs for a sofa with the sales team explaining that the path through our house is awkward with tight turns. The sales person steered us towards a pair of recliner sofas as “the base can be removed by the delivery team” to make it easier to install and remove later. Turns out this isn’t the case and the delivery team told us of multiple deliveries where they’d been told by the customer the shop had told the customer it’d be fine as they can be dismantled and rebuilt. We would have chosen a different sofa that could have been dismantled had we known this. They will definitely need to be broken up in our house to remove them in the future as we don’t have the strength to manhandle out of the back door like the delivery team had to. Cannot stress enough how pleased we are with the delivery team, they went all out to make it work but they shouldn’t have had to lift two very heavy mechanical sofas round the back of our house.

I purchased a 3-seater sofa from SCS, but unfortunately, the experience has been very disappointing. The sofa arrived with poorly fitted fabric on the handles and seat areas that looked uneven and underfilled.

I contacted SCS, and they sent a technician who simply used a hand steamer on the loose fabric. This did not resolve the issue, and to make matters worse, the technician left a report that did not accurately reflect the problems. I contacted SCS again, and they promised to send another technician, but it has now been over two months, and I have yet to hear back from anyone.

I am extremely dissatisfied with both the quality of the product and the after-sales service. I would not recommend SCS based on my experience.
Order number: S0024-1000032425

Great service.

Deliver and installed with care and did everything explained and offered.

Recommended 👍

Excellent service, went through everything quickly and with charm

The guys were first class from start to finish polite and talked me through everything. I spoke to Gary first then rav clinched the order. I'm happy with my choice of sofas.
Thank you.

It is pleasant purchase journey with excellent service.

Very impressed on how helpful,polite and professional your staff were nothing was too much trouble for them. Made my experience of buying my new furniture very comfortable.

We bought our furniture from scs it arrived and it’s beautiful really happy. The delivery guys Mervyn and David are fantastic can’t rate them high enough. Just waiting on our grey rug.

Gary who walked me threw the sofas showed me the extras on them it was easy to order and sort finance out

I don’t know where to start really, the sofa was great but the after sales non existent!

I ordered an L shaped sofa with orange footstools and we paid extra for matching pillows.

A week before our order was meant to arrive I tried the telephone number they provided in the email as well as the main number starting 0191. I requested a call back which never happened.
I rang back the next day, couldn’t get through. The next day no answer.

All I wanted to do was change the delivery date which never happened thanks to SCS and its employees going AWOL

I had to mess around changing work days so that I could wait in for the sofa. When it arrived the pillow covers were not what I ordered and again no answer from the customer service numbers.

No email back either and I am getting a bit vexed now.

If you want a sofa honestly pay a little extra and go somewhere else.

Just brilliant! From purchasing to the delivery this was fantastic customer service. I especially loved that I could browse without being constantly pestered by a sales person something other stores could do well to learn. The sofa bed arrived earlier than expected which was even better as we had guests visiting and it meant no airbed! When the guys came to deliver they were both very polite and given it had to go upstairs they were both still smiling at the end. Mohammed the sales guy and Kyle and the delivery crew are a credit to SCS! Oh and the sofa bed fits perfectly.

Thanks for the help received

Sales Maksymilian is very polite and friendly. He explained the features in great detail, and the entire process went very smoothly. The other store staff are also very friendly, and the atmosphere is very pleasant. I haven’t received the sofa yet, but I will leave another review after receiving it.

Terrible Experience – Avoid SCS!

Ordered a sofa and after waiting nearly three months, we received the wrong one! The entire experience has been a nightmare—endless calls to customer service, multiple showroom visits, and emails to even the top management, yet no response. Absolutely horrible customer service. One of the worst experiences I’ve had with a retailer. Will never recommend SCS to anyone!

Received at promised time however we didn’t get our footstool delivered, it’s still at the store (somewhere). I took a day off work and it’s disappointing it’s not all been delivered

We are having trouble with one of the sofas they are quick to take your money but not very quick at resolving the mistakes they need to be replaced and still waiting to resolve the situation we received these beginning of February and still waiting

Lies from the start.
Delivery time extended by nearly six weeks.
Our autistic child was without a sofa.
SCS ignored us when we asked why the delivery was so late. The most that we got was "sometimes deliveries can be pushed back or forward". The customer service is the worst in this industry.
I advise you to buy from elsewhere.
A disgraceful company.

Just had a beautiful suite delivered from SCS the guys were called Glynn and Tom what lovely people they aso had a lovely young man who was training with them they were respectful of my home they were professional as it was difficult to get the furniture in would always reccomend this company

Great customer service from the team at White City.