poltronesofà - Manchester Reviews 

1,924
TrustScore 4.5 out of 5

4.5

Unit 5A White City Retail Park, Chester Road, M16 0RP Manchester, Lancashire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Hannah at the Manchester store was very helpful, gave advice when asked, but did not hover. We ordered a sofa bed and a two seater reclining sofa. Both looked good quality and were very comfortable. I... See more

Rated 4 out of 5 stars

Your colleague Paula made our visit to your White City Manchester very pleasant and welcoming , and allowed us to shop without pressure. We were guided to make the right choice of chairs for our ne... See more

Company replied

Rated 4 out of 5 stars

Great in store experience, Gurdit answered all our questions and showed us different models and colours. Delivery was even better, Dave and Glenn did a terrific job in getting the two big sofas we o... See more

Company replied

Rated 5 out of 5 stars

Staff assisted us when we asked for help and left us to discuss privately when needed. Also the process of actually purchasing the sofa, the staff were a great help keeping it a very simple process an... See more


Company details

  1. Furniture Store

About poltronesofà - Manchester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 5A White City Retail Park, Chester Road, M16 0RP, Manchester, Lancashire,, United Kingdom

  • 0161 872 7820

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,924)

17,727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was told delivery within 7 days

Was told delivery within 7 days. After getting a date we got rid of our old one the day before only to find out there was a delay. On hold to customer service for 2hrs they couldn’t tell us why it wasn’t delivered nor did they give us another date. Fast forward a month later we cancelled it and went to Argos and got a similar one delivered with 48hrs. Sat on the floor for 4 weeks, thanks scs.

February 16, 2025
Unprompted review
poltronesofà - Manchester logo

Reply from poltronesofà - Manchester

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that there was a delay to your order, I can understand how frustrating this experience must have been for you.

I would like to apologise for any inconvenience caused by this and we will ensure that your feedback is received by our teams.

Kind Regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Gary was great

We decided to update our house starting with furniture and carpets complimented by New decor. We did the circuit of Next, Dfs, Furniture village, sofology, Natuzzi, Oak furniture land. We narrowed it down to Next, Scs and Sofology. We revisited each store and finally decided on Scs. Gary the assistant at the White City Store was really attentive, nothing was to much trouble. We are hard at work preparing the rooms ready for everything to arrive. Hopefully we will be pleased once it is insitu.

January 11, 2025
Rated 5 out of 5 stars

We bought a 4 and 2 seater sofa from…

We bought a 4 and 2 seater sofa from SCS White City Retail Park in Old Trafford. Iqbal was a great salesman who was really friendly, helpful and very knowledgeable. He was not too pushy and made me and my wife a coffee whilst we relaxed to consider our decision. All in all excellent service and we are really happy with our purchase

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

ScS provides very good, friendly and professional services, i went to store in White City Manchester, All staff are very helpful. Thanks for Kerry and Rav. Delivery was in time and I was well informed in whole process. Andrew and Mark were good in assembly and delivery. Highly recommended

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

SCS recommendation!

Good choice of sofas and chairs spread across 2 floors.Gary approached us and gave brief explanation as to the lay out of the store. He asked if we had anything in particular in mind and pointed out the various different types of suites. He was pleasant and friendly yet maintained professionalism and didn't put any pressure on us to buy . We did make a purchase and appreciated Gary's help .

January 11, 2025
Rated 5 out of 5 stars

Great service from delivery team Andy M and John

We were kept well informed and uodated on arrival times from Andy M and John. They were both so polite, friendly and professional. The set up and new suite in a timely manner and ensured all mechanical aspects worked. Great team and highly appreciated.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, good quality, reasonable price and Max was extremely helpful and not too pushy which very much helped sway our decision when comparing with the other options.

January 18, 2025
Rated 5 out of 5 stars

SCS delivery in action.

Mervyn and Ross were slightly early than the confirmed time which was great. They unloaded and assembled the 4 box, 2 x 3 seater Italian settees carried in without any mess via the rear of the house and were pleasant,tidy and helpful at all times. A slightly awkward job very well done!

January 28, 2025
Unprompted review
Rated 3 out of 5 stars

Too pushy on insurance

The salesperson spent more time trying to sell me insurance than selling me a sofa it was really annoying apart from that it was ok

January 25, 2025
poltronesofà - Manchester logo

Reply from poltronesofà - Manchester

Good Afternoon Chris,

I hope you are well and thank you for your 3* Review.

I do apologise hugely that you felt the sales team were pushy when in store. Our teams are encouraged to be enthusiastic, knowledgeable and available to the customers who visit our store. I am very sorry if this came across in negative way during your visit.

We will ensure your feedback is received by the store and improved upon going forward.

I hope you enjoy the rest of your weekend.

Kind Regards
Laura - ScS Social Media Team

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