poltronesofà - Metro 2 Reviews 

3,097
TrustScore 4.5 out of 5

4.6

Unit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB


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Rated 5 out of 5 stars

Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the s... See more

Rated 4 out of 5 stars

Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delive... See more

Rated 5 out of 5 stars

Great experience, left to browse there when we needed assistance, not pushy, helped us make our choice by showing what was available. Simon really stood out! The delivery guys were fantastic, our sof... See more

Rated 5 out of 5 stars

A friendly welcome at the Gateshead store where we were attended to by Abbey who was very informative and, after looking elsewhere, we were happy to go back and place an order. Just have to wait... See more


Company details

  1. Furniture Store

About poltronesofà - Metro 2

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(3,097)

17,184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous sofas

Fabulous sofas. Amazing service and Ronnie and Ronnie the delivery men were brilliant too. Would totally recommend. We are so pleased 😁

July 15, 2026
Rated 5 out of 5 stars

Great experience

The assistant manager was great she explained everything, wasn't pushy, went through loads of different options etc which made our choice so much easier.
Flawless experience thanks once again.

July 10, 2026
Rated 5 out of 5 stars

Poltrone sofa visit

Really pleased we weren’t latched upon by a sales person when we walked in. This enabled us to have a good look around. Our sales person Steph was very good and left us to browse and discuss and helped out when needed she was very knowledgeable. Eventually we got there and ordered. Thank you

July 9, 2026
Rated 5 out of 5 stars

Leather sofas

We were kept up to date with the delivery details. Telephone call on the day to ask if they could come earlier than expected which was great. Quick and efficient and all packaging taken away. 2 very nice men.

July 12, 2026
Rated 5 out of 5 stars

Got a text early in the morning

Got a text early in the morning, then a follow up phone call to say they would be with us within a hour, on delivery the took less than 15 to deliver and set up, took all the packaging, a team of three were very polite and professional, well done too all

July 10, 2026
Rated 5 out of 5 stars

Very pleased with the service.

Very pleased with the service from the shop experience to delivery everything was spot on. Shop assistant Lesley in Gateshead was very helpful and efficient. Sofa was delivered 6 weeks earlier than expected and the 2 Ronnie's who delivered and unpacked the sofa were excellent. Well done.

July 8, 2026
Rated 5 out of 5 stars

Quick and swift from beginning to end

Greeted by a salesperson when I entered the store who briefly explained what they sold and that I could choose any fabric. I was able to browse without being followed around by a sales person, which is a massive plus from me.
Once I knew what I wanted, the transaction from there was swift and didn’t feel confused by anything being said.

July 2, 2026

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